As backpackers, we were delighted with the affordable rates and the convenient downtown location. The rooms were spacious and impeccably clean, with fresh linen and a well-maintained bathroom.

Felt like home, with the staff going above and beyond to accommodate our requests.

The price for the room was very affordable, especially during the Christmas season. the bed linens were nice and provided a comfortable sleep. the staff members were friendly and helpful.

The neighborhood where the hotel is located was sketchy, with the presence of a young woman who appeared to be a prostitute. This made me uncomfortable as a guest.

We absolutely loved our stay at this luxurious hotel! The suite was spacious and the king bed was incredibly comfortable. We were pleasantly surprised by the level of privacy between the living room and the bedroom. The pull-out couch in the living room was a great addition and provided extra comfort. The bathroom was amazing, with both a giant tub and a large shower. We appreciated the separate adjustable cooling/heating units for each room, as it allowed us to customize our preferred temperature and they ran quietly. The breakfast buffet offered a wide variety of choices, ensuring there was something for everyone. The parking was easily accessible and convenient, making our stay even more enjoyable. The hotel was well maintained and quiet, providing enhanced comfort and tranquility. We would definitely stay here again without hesitation.

This place is highly recommended to others.

amazing staff, clean and comfortable, close to everything cool in Hamilton, will be back to this wonderful hotel

restaurant closed upon arrival

the plaza hotel and conference center in hamilton was an awesome experience. the staff went above and beyond to make our stay comfortable. the location was perfect, close to restaurants, shopping, and the theater.

Small bathroom, difficult to close door.

We loved the clean and well-appointed rooms, with a nice decor. The hotel facilities were great, including the separate cooling/heating units for each room. Parking was easily accessible and convenient. The location was close to the centre of downtown, making it convenient for restaurants and walking around.

Nothing.

The hotel was very close to the concert venue we were attending, making it convenient for us to walk back to our room after the show. Additionally, the location was close to everything cool in the city, allowing us to explore easily during our stay. We also appreciated the fact that the hotel was near a mall, which meant my friend could do some shopping in her free time.

The staff at the parking gate were not very friendly or professional, making the initial arrival a bit unpleasant.

The location was great, just a short walk from the city center and close to public transportation. the bed was comfortable and the room was clean, with fresh linens provided daily.

The parking situation was confusing and not clearly explained upon arrival, leading to some frustration. the elevators were slow and often crowded, making it difficult to get to and from our room in a timely manner.

Exceptional Wedding Experience

I had the most incredible wedding experience at a hotel in the city center. The location was perfect for all of our guests, with convenient and secure parking. The hotel staff went above and beyond to bring our dream vision to life. Every detail, from the decorations to the table positions, was executed to perfection. The hardworking kitchen staff, led by a top chef, prepared the most delicious food for our cocktail hour, dinner, drinks, and cakes. The service throughout the day and night was impeccable, and our room for the night was beautifully set up. The team of managers truly delivered on their promises. I am so grateful to all the employees who made our special day unforgettable.

Great omelette, friendly server. Amazing property, gorgeous room. Good location, close to everything. Clean pool and hot tub. Friendly and personable staff.

Don't have any issues at all.

the hotel manager was helpful and accommodating, changing our rooms and providing late-night restaurant recommendations.

Pool was closed for repairs.

The location is perfect, close to all the lovely restaurants near the falls and the center of downtown. We were able to explore the neighborhood easily and found everything we needed within walking distance. The service we received was exceptional, with the staff being efficient, friendly, and very helpful in giving directions. The room amenities were top-notch, with ironing facilities, a comfortable sitting area, and free toiletries. We also enjoyed the entertainment options, such as the flat-screen TV and the breakfast provided. This place truly exceeded our expectations!

The staff, especially Dawn and Debbie, were incredibly caring and attentive. They went above and beyond to help us during a medical emergency, and even extended our check-out time. The hotel's location was convenient, within walking distance to entertainment venues. The interior design was beautiful, and we enjoyed the pool and spa facilities. The parking was easily accessible in the parkade attached to the building.

Didn't dislike anything about the property.

I had a wonderful stay at this hotel. The location was perfect, as it was close to downtown and the concert venue we were attending. The room was very clean and had all the amenities I needed, including ironing facilities and a comfortable sitting area. The free toiletries provided were a nice touch. The flat-screen TV and the carpeted floor added to the overall comfort of the room. The breakfast offered a wide variety of options and was much better than the typical hotel breakfast bar.

I highly recommend this hotel to family and friends.