It was close to everything and located in the center of the city. The hotel was not far from the train station, making it convenient for travel. The breakfast provided was delicious and the staff was extremely helpful and friendly.

Nothing, it was perfect.

We had a wonderful stay at Bencidormi. the place was clean and in a great location, just a short walk from the train station. There were plenty of nice restaurants nearby, and the owner, Roberto, was super nice and helpful. He even helped us purchase tickets to the Uffizi Gallery and assisted with our train tickets. the bedroom was a good size and had a seating area with a charming view of the street. the double glazing on the shutters kept the room quiet, and the mattress was very comfortable. the shared kitchen was convenient, and the staff was extremely friendly and helpful. We wish we could have stayed longer!

Everything was fantastic! 👍

the hotel was conveniently located near the train station and city center, making it easy to explore Florence on foot. Mr Roberto, the host, was incredibly friendly and helpful, even assisting us with our luggage and providing us with information about the area. the room was impeccably clean and fresh, and it was a nice touch to have two bottles of water waiting for us in the fridge. the host also thoughtfully provided an insect killer in case we encountered any pesky mosquitos. As a receptionist in a luxury hotel myself, I can confidently say that Bencidormi offers 5-star service.

Nothing to mention 🤷‍♀️

The hotel's location is perfect - close to train station and city center. Mr. Roberto, the host, provided excellent service and helpful information. The room was clean and well-maintained with thoughtful amenities. The staff were friendly and accommodating.

Didn't dislike anything about the property.

loved our stay at this cozy florence hotel. the hosts, paola and roberto, were incredibly welcoming and went above and beyond to make us feel at home. the location was perfect, with the train station and main attractions just a stone's throw away. the room was spacious, clean, and had all the amenities we needed. the 24-hour breakfast and snacks were a pleasant surprise, especially the delicious cookies!

Inconvenient fold-out third bed.

The location of the hotel is fantastic, just a short walk to the San Lorenza market and close to all the sightseeing places. We were provided with a map and rundown of the sites when we checked in, making it easy to navigate around. The room was cleaned and made up every day, ensuring a comfortable stay. the nearby Cafe at the corner offers a great breakfast with excellent choices of beverage and food.

The Wi-Fi signal in our room was weak and kept dropping out, making it difficult to stay connected.

amazing stay, exceeded expectations during our wedding celebration, loved the helpful staff, spotless facilities, and convenient location. Bencidormi is our go-to in Florence.

room size could be challenging for two people with large suitcases

Great value for money, comfortable and spacious room with provided kettle and mugs. Excellent location near train station, attractions, and plenty of dining options. The owner Roberto was extremely friendly and helpful, even assisting with luggage.

Breakfast option could be improved with a wider variety of choices.

Convenient location near train station and major attractions. Responsive and helpful owner. Comfortable and adjustable room temperature. Thoughtful amenities like microwave, kettle, and coffee. Easy check-in and luggage storage.

had a lovely stay at a central Florence hotel, Roberto was an amazing host, giving great recommendations and helping with luggage. Clean, bright rooms and convenient location made exploring the city a breeze. Would definitely come back!

noisy neighbors

We loved the spacious rooms, warm interior, and well-equipped shared kitchen. The location was easily accessible from Firenze Termini, making it convenient for us to explore the city. The staff was friendly and helpful, making our stay even more enjoyable.

We felt well taken care of, no complaints at all. The staff was attentive and accommodating throughout our stay.

Excellent location, close to key attractions and transport links. Helpful and friendly owner who went above and beyond to assist with tickets and luggage. - Clean and quiet atmosphere, perfect for a relaxing stay in the city.

The room was quite small and lacked basic amenities like coffee or tea. Although there were plenty of dining options nearby, it would have been nice to have more variety within the hotel itself.

great location, friendly owners, comfortable rooms, lots of nearby cafes and restaurants. will definitely stay here again!

Noisy room.

I had a wonderful experience staying at this hotel in Florence. The location was perfect, as it was close to the train station and within walking distance of all the major tourist attractions. The room was clean and comfortable, with everything I needed for a pleasant stay. The staff was extremely friendly and helpful, providing great recommendations for places to eat and visit. the hotel provided excellent service and value for the price.

That there is no elevator in the hotel, so guests have to carry their bags up the stairs.