The hotel's location in the centre of the city, right on the wide Piazza Santa Maria Novella, was fantastic. I could easily walk to all the major sights in this city. The rooftop pool provided a refreshing escape from the heat, and the views from up there were beautiful, especially at sunset. The staff at the hotel were friendly and provided great recommendations for things to see and do. The cleanliness of the rooms was impressive, with mirrors galore in the bathroom.

Nothing all excellent.

Great location, friendly staff, comfortable rooms, excellent breakfast, beautiful styling, close to train station.

the room at Grand Hotel Minerva was surprisingly spacious and the bath made me happy. the hotel paid special attention to guests during renovations, with good communication and extra service. the location was excellent, with a nice square outside and within a 10-minute walk to historic attractions. the staff were amazing, nice, helpful, and supportive. We were even allowed a late checkout at 2pm for free. the ongoing construction was a minor inconvenience, but we received a free upgrade to the new section, along with free minibar, room service, and ironing facilities. the room itself was modern, spacious, clean, and had the best shower ever. the hotel also provided free internet, and the car parking service was convenient for exploring the city.

Couldn't find any faults at all 😊

Convenient location, just a short walk from the train station and major attractions. the hotel is situated in a beautiful square with good restaurant options nearby. Rooms are spacious, with comfortable beds and nice bathroom amenities. the breakfast offered a great variety of food and the staff was friendly and helpful.

The air conditioning was turned off during my stay, so I had to keep the windows open for fresh air, which allowed mosquitoes to enter the room. the reception staff could be a bit slow and not as helpful as expected, especially when it came to concierge services.

Great location, rooftop pool, spacious room, amazing view, easy access, friendly staff.

Nothing I didn't like to be fair.

The room was beautiful, comfy bed, separate sitting area, well-stocked bathroom and mini-bar. Welcoming and knowledgeable staff. Excellent location, central to Florence's sights. Top-notch restaurant food and service.

All was perfect.

The hotel is located in a safe and peaceful area, opposite a charming square. You can easily explore the local neighborhood, away from the hustle and bustle of tourists. The hotel offers an excellent breakfast and the staff is kind and helpful. Some rooms have breathtaking views, and the rooftop pool is a great place to unwind.

The hotel does not provide consistent Wi-Fi in all rooms and during certain times.

The location is excellent for tourist activities, offering great value and quality. The newly renovated rooms have fantastic decor and stunning views. The staff is friendly and accommodating. The hotel provides complimentary tea/coffee facilities with snacks and water. The breakfast is lovely and the top floor pool deck and terrace are beautiful for relaxation. The hotel feels closer to a 5-star than a 4-star and is centrally located, making it easy to explore.

Felt like treated like royalty, no complaints.

The hotel is perfectly situated right on the piazza, within walking distance of major sights and many restaurants nearby. The spacious and clean rooms offer comfortable accommodations, and the helpful staff goes above and beyond to assist guests. The breakfast buffet is excellent with a wide variety of options. the rooftop pool provides a relaxing escape with stunning views of the city.

Some guests have reported unfriendly behavior from certain staff members, which is disappointing considering the hotel's otherwise exceptional service.

Large and comfortable room. Friendly and helpful staff. - Good breakfast

Ineffective air conditioning system. Poor WiFi performance in the room.

We absolutely loved our stay here! The location was perfect, making it easy for us to explore all the sights and tourist spots. The service was excellent, with the friendly and helpful staff accommodating our every request. The amenities in the room were top-notch, including the sitting area and in-room safe. The rooftop pool with its sun terrace and stunning view was the highlight of our stay. The breakfast buffet offered a great variety and was delicious.

We would definitely recommend this place to everyone!

Incredible location, attentive staff, spotlessly clean and beautifully furnished rooms, delicious breakfast, and opulent communal areas.

Felt like our second home, the staff always went above and beyond to ensure a fantastic stay.

Spacious rooms with lovely furnishings and a variety of tea and coffee options. Staff are helpful and knowledgeable about practical things, like laundromats, banks, and attraction opening times. The rooftop area provides stunning views, and the breakfast selection is incredible, including fresh fruit, homemade cakes, and pastries. The hotel's location is ideal for exploring the city and there are several great cafés nearby. Would highly recommend.

The hotel's central location made it easy for us to explore the city on foot. Our room was upgraded and it was spacious and impeccably clean. The rooftop swimming pool offered a stunning view of the city skyline, especially at sunset. The friendly staff at the bar helped us find a restaurant for the evening. I highly recommend this hotel for a wonderful stay in Florence.

Excellent location, opulent communal areas, good breakfast, friendly staff, rooftop bar with lovely views.

No.