Great location, attentive staff, good room size, enjoyable high tea and coffee shop, eco-friendly towel service, excellent breakfast.

Nothing that I didn't like.

Excellent customer service, with welcoming and friendly staff. Special shoutout to a helpful Malay Uncle who stored our luggage.

Felt fortunate and had no complaints during our stay.

Great location for shopping and street market, with nearby shopping centers. The rooms are spacious with beautiful views from upper floors. Breakfast is amazing with accommodating kitchen staff. Smooth check-in process.

Convenient location near shopping attractions, central area, and restaurants. Helpful front desk staff, though check-in process is slow. Clean and new rooms, close to nearby shopping mall. Decent gym and comfortable room. Polite cleaners. Grab rides take only 5-10 minutes.

Friendly staff, free room upgrade, comfortable bed, spacious bathroom, good breakfast.

The hotel is conveniently located in a prime area, with plenty of delicious food options right in front of it. the staff were friendly and accommodating, even allowing us to check in early in the morning. the room was clean and comfortable, making for a pleasant stay.

The swimming pool was a bit small, both for adults and for babies. It would be better if it were larger.

We were impressed with the cleanliness and comfort of the rooms at Swiss-Garden. The hotel's central location made it easy for us to explore the city's attractions and enjoy the vibrant atmosphere. The breakfast offered a variety of tasty options. we would definitely recommend this hotel for a stay in Kuala Lumpur.

The hotel is situated in a convenient location for those who love sightseeing and food. It is close to shopping areas, eating places, and public transport. Rooms are spacious, and the staff takes extra care to cater to guests during special occasions. Some of the rooms come with recently renovated flooring.

One of the staff members did not provide a friendly experience to a guest who felt ignored during their stay.

We loved staying at this hotel! The location is fantastic, with all the attractive places nearby, plus it’s accessible to everything. The staff were amazing, providing remarkable good customer service, especially the duty manager. They were all friendly and attended to our needs, even giving us an early check-in. The amenities in the room were great, from the air conditioning to the mini-bar and safe. The flat-screen TV was perfect for relaxing at night. The hotel also had an indoor swimming pool, sauna, and an outdoor swimming pool with a spa center. The Wi-Fi was reliable, and we were impressed with the fitness studio.

We recommend this hotel to family and friends without hesitation.

The atmosphere of the hotel was great, with a cozy and festive vibe during Christmas. The staff was friendly and efficient, providing good customer service. The location of the hotel was convenient, with many nearby restaurants and street food options to choose from. The room was comfortable and the toilet was clean, which made the stay enjoyable.

There were some negative aspects to my experience. The breakfast provided lacked variety, and some of the food, like the pancakes, were already cold by the time I got to eat them.

The hotel's cleanliness was satisfactory, and we were pleased with the available hotel facilities. Additionally, the location of this hotel was very convenient as it was within walking distance to several interesting places and the LRT station. Moreover, being close to the city center made it easily accessible.

Cannot find any fault.

We had a fantastic stay at this luxurious 4-star hotel. The location was perfect, as it was within walking distance of popular places like China Town and Bukit Bintang. Additionally, it was near Jalan Alor, which was packed with great options for dining and drinking. We also loved that it was close to shopping malls and tourist attractions, making it convenient to explore the city. The spacious and clean rooms ensured a comfortable stay, and we appreciated the daily housekeeping service. The hotel also offered a range of amenities, including a restaurant, a bar/lounge area, and even a spa center and indoor swimming pool for relaxation.

While the staff initially seemed a bit unfriendly, they quickly improved their attitude after a small complaint, going above and beyond to assist us. However, one drawback was the slow check-in and check-out process.

The room at this hotel was clean and spacious, providing a comfortable stay. The location was also convenient, with attractions such as the Petronas Twin Towers within walking distance. Additionally, the hotel offered onsite parking, which was a great advantage.

My experience at the hotel was marred by several issues. Firstly, the check-in process was slow and disorganized, with the staff overcharging me by RM 100.

This hotel is fantastic! The staff were great, some of the politest we have ever met. Customer service here is impeccable. The location is ideal, right in the city center and close to all the main attractions. We didn't even need to use public transportation because Grab taxis were so affordable. There are also convenient stores right across the street.

We would recommend this hotel to our friends for their visit.

my recent stay in Kuala Lumpur was amazing, but my overnight stay at a centrally-based hotel exceeded all expectations. For an unbelievably cheap price, I enjoyed a large and comfortable room, delicious breakfast spread with fresh tropical fruits, and friendly and accommodating staff.

dusty carpet in the room