As young holiday goers, we loved the location within a 15-minute walk to the center of Playa del Carmen. The rooms were spacious and the facility had a beautiful jungle-like surroundings. The bartenders and restaurant staff were friendly and Pamela was great with arranging transportation. The beach offered a great stretch of sand with options for both shaded and non-shaded areas. The manager's effort to address any issues showed that they cared about guest satisfaction.

Felt very welcomed, no reason to complain.

The location was fantastic, just a short walk from the center of town. The staff were very friendly and helpful. We loved the option to book excursions at the hotel's office, and we had an amazing day at the pyramids. The beach was beautiful, with plenty of chairs, and the two pools were great. The property was clean and we felt safe during our stay. The hotel also offered a cashless experience, and the cocktail prices were exceptional. The lunch buffet was reasonably priced and there was a wide choice of food available. The gardens were beautiful and the rooms were spacious, clean, and relaxing. We also appreciated that there were enough English channels on the TV.

Not one thing.

The location is breathtaking, with a serene and well-maintained atmosphere. The pools are clean and spacious, and the beach is the best in the area. The included restaurants offer delicious meals and a variety of drink options. The rooms are beautiful, with comfortable beds and excellent amenities.

Everything is what i need and want.

The Beach is spectacular. Friendly and professional staff. Respect for nature. Great location, close to Playa del Carmen. Beautiful grounds and beach. Reasonably priced excursions. Free kayaks and sailing. Lovely dining experience at Botticelli Restaurant

Nothing it was perfect.

Great location and friendly staff. Food quality really needs improvement.

I gotta say, for the price we paid, we definitely got our money's worth. The room was clean and well-maintained, no complaints there. The location was perfect, close to everything we wanted to see and do. The staff treated us like royalty, always friendly and attentive.

Menu for breakfast could have been better, just saying.

The location of the hotel is great, with beautiful views of the ocean. Guests can enjoy a delicious meal at the Mexican restaurant right on the beach. The rooms are spacious and clean, offering a comfortable stay for guests.

The variety of food for lunches and dinners wasn't great, according to some reviews.

A lush green surrounding awaits you at this resort, with spacious and clean rooms that boast beautiful balconies. The breakfast buffet offers a variety of options and the beach and pools area are enjoyable. Staff is always friendly and helpful, and there are plenty of fun activities to keep you entertained. A great place to unwind in paradise.

We stayed at a hotel on the beach that was regularly cleaned of seaweed. The hotel had a smaller size, which we liked. The all-inclusive food provided sufficient choice, preventing overeating. The reception staff was friendly and helpful. The Italian restaurant had great service with happy and smiling servers. The entrance and easy access to the beach, pool, and downtown area were convenient. The grounds, pool, and beach areas were well maintained and excellent. We could walk to the pools, beach, and restaurants in just a few minutes through a gorgeous stroll.

Don't have any issues at all.

Great location close to the beach and Playa del Carmen city center. Very comfortable and clean rooms with excellent water temperature and pressure in the bathroom. the omelette station and mimosas at breakfast were delicious.

Disappointed that the coffee bar was not included in the all-inclusive package. the coffee served did not taste like coffee at all.

Great service, variety of food, and fun activities. Beautiful location in a tropical jungle.

No negative aspect to mention, everything was great.

The beach in front of the hotel is clean, less crowded, and has an exclusive feel. The staff is accommodating during hurricanes. The property is constantly cleaned and well-maintained. The bar by the theater serves decent drinks and has a happy atmosphere. The hotel offers activities for guests to enjoy.

Felt like family, nothing to complain about.

The location of the hotel is perfect - it's just a short walk from the city center, allowing easy access to all the attractions and activities. The room was spacious and clean, with a comfortable bed, ensuring a good night's sleep. The staff were friendly and helpful, providing excellent service throughout our stay. The breakfast offered a variety of delicious options, including fresh fruit and juices. The beach was stunning, offering breathtaking views and a range of water activities for guests to enjoy.

There were some issues with the time share presentation, which caused some inconvenience.

The atmosphere of the resort was so serene and peaceful. The beach was incredibly beautiful, we loved spending time there. The breakfast had a lot of options, and we really enjoyed the omelette station. Despite a minor issue with the pool, the staff was very helpful and resolved the situation quickly. Overall I would recommend this hotel for a relaxing vacation.

We stayed in a hotel close to downtown with access to beach club facilities and two specialty restaurants onsite. The Mexican restaurant was included in our stay and was a highlight. The rooms were comfortable and the staff friendly. The breakfast was also good.

There was a lack of communication between the staff which led to issues with our transportation.