For the price we paid, we received great value and the room was fantastic. The location of the hotel offered a stunning view of Lake Kivu and the staff treated us with utmost kindness and helpfulness.

The morning meal would have been even better with a larger variety of options.

Big and comfortable rooms, fully equipped bathroom with hair dryer, helpful staff, great location with beautiful lake view, amazing lactose-free breakfast with soy milk option, clean swimming pool.

Could not be improved in any way.

The breakfast spread was absolutely mind-blowing with a wide variety of fruit juices and a continental breakfast. The hotel also had a private beach and beautifully maintained outdoor areas. The staff was courteous and the location was excellent, with numerous bars and restaurants within walking distance.

Felt fine, no reason to complain.

I had a fantastic time at Serena Kivu! The view of Lake Kivu was absolutely breathtaking, especially during the sunrise and sunset. The hotel's swimming pool was great for a refreshing dip, and the food was delicious. The staff were friendly and accommodating.

I recently stayed at a 4-star hotel by the lake, and I had an amazing experience. The location of this place is simply breathtaking, with its own private beach and stunning views of the lake. The balcony in the rooms added a lovely touch, allowing me to enjoy the beautiful sunsets. The rooms were impeccably clean and well-maintained, and the water pressure in the shower was fantastic. I also loved the fact that they had a wide variety of breakfast options, with fresh fruit, hot dishes, and continental breakfast available. It was definitely a great way to start my day.

I would highly recommend this hotel to my family and friends.

Amazing breakfast buffet, friendly and attentive staff, clean and relaxing pool area, excellent Wi-Fi connection, private beach.

Nothing to fault.

We absolutely loved this place! The location right on the lake shore was breathtaking. We enjoyed the stunning views from our balcony and the direct access to the lake and sandy beach was a big plus. The service we received here was exceptional, with the staff going above and beyond to ensure our comfort. The room was immaculate and the breakfast served on the terrace overlooking the lake was delicious. We also appreciated the child-friendly staff and the availability of amenities like the playground. this place provided us with enhanced comfort and quality services.

We highly recommend this place to our friends.

I had an incredible stay at this hotel. The breakfast had a wide variety of options and was absolutely delicious. The staff were friendly and attentive, helping me understand the rules of the hotel. The cleanliness of the rooms was impressive, and the balcony added a lovely touch to my stay. The hotel's location, right on the shore of the lake, provided stunning views of the beautiful sunsets. The water pressure in the shower was also excellent.

Nothing for me.

Shuttle service was excellent with a friendly driver. Check-in was smooth and staff offered assistance for transport arrangements. Breakfast had variety and delicious food. Balconies provided beautiful lake views. Private beach service was exceptional.

Supreme service, immaculate rooms, delicious breakfast with serene lake views, reasonably priced food, child-friendly staff, good internet connection.

All was perfect.

During my stay at Lake Kivu Serena, I was impressed by the stunning location overlooking the beautiful Lake Kivu. The hotel's private beach was a definite highlight, allowing me to relax and soak up the sun. The rooms were clean and well-maintained, with a balcony that provided breathtaking views. The breakfast offered a wide variety of delicious options, and the food served throughout my stay was of high quality. The hotel amenities, including the pool, added to the overall enjoyment of my trip. Despite a few minor hiccups, the staff were courteous and helpful, ensuring my needs were met. I would highly recommend Lake Kivu Serena for a memorable and enjoyable stay. I highly recommend this hotel.

Nice balcony, great lake view. Wide breakfast selection, tasty. Dinner buffet expensive , but à la carte menu reasonably priced. Direct lake access, sandy area. Playground for kids. Good location, walkable to nearby restaurants. Excellent hotel, private beach, well-maintained outdoor areas. Good food and drink spaces. Courteous staff. Excellent location, walking distance to bars and restaurants at beach and main road. Able to check in late, breathtaking and green location.

We had an amazing time at this luxurious hotel by the lake. The location is excellent, overlooking the beautiful lake Kivu with its own private beach. The prime location allows for fun activities like kayaking and swimming in the open lake. The hotel's facilities are top-notch, including a lovely swimming pool and a well-maintained garden. The staff here are a true asset to the hotel, as they always went above and beyond to ensure our comfort and satisfaction. From the front desk to the restaurant and bar staff, everyone was incredibly helpful and friendly. We had more than enough to eat and drink with excellent service from the staff.

We highly recommend this hotel to all.

Located right on the edge of Lake Kivu, this hotel offers stunning views of the lake and a serene beachfront experience. The rooms are clean and spacious, providing a comfortable stay for guests. The service is friendly and professional, with a management team that goes above and beyond to cater to guests' needs. The breakfast, although lacking in some aspects according to one review, offers a variety of delicious options. The hotel also boasts a swimming pool area and well-maintained washrooms.

There have been instances of poor customer service by some front of house staff, which is concerning.

Excellent breakfast with varied options. Helpful, friendly staff. Beautiful, well-maintained pool and beach. Modern, well-kept facilities. Great shuttle service and safe driving. comfortable and special stay.