stayed at a lovely hotel in croydon. grand sapphire hotel exceeded my expectations. clean rooms, friendly staff, and unique breakfast service were top-notch. will definitely return for another stay!

wonky loo seat.

Impeccable attention to detail. Daily cleaning ensures a pristine environment. Zamin's assistance ensures a stress-free experience. Comfortable and affordable rooms, with quality amenities, including TV. Quiet ambiance for peaceful nights. Conveniently located near restaurants, with free secure parking.

Room size may vary. Inconsistent decor styles.

clean rooms - central location makes it easy to get around in the industrial area - friendly staff eager to help - breakfast was a nice surprise.

Can just recommend.

The spacious rooms were perfect for our large family, providing ample space for the kids to play. the staff were incredibly friendly and accommodating, making us feel right at home.

My children wanted more kid-friendly activities on-site.

we appreciated the complimentary cooked breakfast at grand sapphire hotel & banqueting, which was meat-free. the staff were super friendly and helpful during our stay. our room had large bath sheets as towels, and the soft carpet added to the cozy atmosphere. the location was convenient for our plans, with plenty of nearby dining options.

Didn't find anything to dislike about the property! 😊

I chose this hotel for an appointment due to its spacious conference center and dedicated event specialist team. the rooms were excellent, providing all necessary amenities for a comfortable stay. the complimentary buffet breakfast was satisfying, and the free onsite parking was convenient.

One service I missed for work was a reliable and high-speed internet connection in the hotel rooms.

Stayed here over Easter. Loved the spacious room with a spotlessly clean bathroom and powerful shower. the staff were warm and welcoming, making us feel right at home. Convenient parking both on-site and on the road. the hotel looked stunning at night all lit up in purple, creating a lovely ambiance.

The breakfast was a bit limited, missing some options like vegetarian sausages. Location in an industrial estate wasn't ideal, with limited dining choices nearby.

Stepping into the grand ballroom was like entering a fairy tale, with luxurious chandeliers and impeccable service. the free breakfast and conference center were a nice touch. Felt like royalty, even if just for a weekend break.

Loved the thrill of finding someone else's belongings in my room upon check-in.

Comfortable beds, good room size, clean shower. Convenient location, free parking with security. Pleasant staff.

Felt almost like at home, no complaints.

Beautiful palace-like hotel, peaceful rooms, excellent facilities, accommodating staff, quick issue resolution, convenient location.

Nothing to complain about at all.

I've stayed here many times and never disappoints. Staff kindly lent me a phone charger once. Free Wi-Fi, car park, TV, lift, kettle. No pets, AC, and no smoking. Perfect for me. I'm returning for Christmas.

I got great bang for my buck - room was top-notch. Location was handy, staff were super welcoming.

Food for breakfast: More vegetarian options would be nice.

For the price, this hotel offers spacious and clean rooms. the warm rooms were a pleasant surprise, especially in England. the buffet breakfast, included in the rate, was a great value and catered to a variety of tastes.

Room could use additional amenities for guest comfort.

Beds were comfy & spacious. the staff was warm & welcoming, making our stay enjoyable. the breakfast was complimentary, hot, and tasty. the location had plenty of parking options and looked stunning at night.

The shower head was loose, and the heating/air con was too loud. Some rooms lacked attention to detail with cleanliness and maintenance issues.

I absolutely loved the friendly and helpful staff at this hotel – they truly made my stay more enjoyable. the complementary cooked breakfast was a pleasant surprise, especially being meat-free, and the big bath sheets provided were a nice touch. the soft carpet in the room added a cozy feel that made me feel at home.

One thing that could be improved is the lighting on floor 2 leading to the rooms, as it was very dark and the sensor light didn't work. It would be great if the rooms had more practical layouts, with plugs located closer to the bed for convenience.