I was pleasantly surprised by the exceptional customer service at Embassy Suites. The front desk staff immediately upgraded my room when they realized it hadn't been cleaned. They even gave me a voucher for free snacks. The concern they showed for my comfort was truly appreciated. I highly recommend this hotel.

The layout of the room was convenient and modern. The lobby area was nice and welcoming. The beds were comfortable and the hotel felt like new. They accommodated our request for an early check-in.

Felt very well, nothing too much trouble.

We loved the hotel's amenities such as the happy hour and delicious breakfast. The staff were amazing and made our stay memorable. The room and common areas were very clean and well-maintained.

Felt like home, no complaints.

This hotel exceeded my expectations in so many ways. the value for money was fantastic. The prices were very reasonable for the quality of service and amenities provided. Secondly, the attention to detail was impressive. The staff made sure that everything was clean and well-maintained, from the rooms with their comfortable beds to the basic amenities like climate control. Lastly, the location of this hotel is in a great area for walking to other activities. There are plenty of restaurants, shops, and entertainment options nearby, making it a convenient choice for travelers. And let's not forget the breakfast! The made-to-order omelets and the wide variety of options ensured that there was something for everyone to enjoy.

All in all, my stay at this hotel was more than satisfactory.

Good breakfast. Clean rooms and areas. Friendly staff. Nice amenities. Enjoyable happy hour.

Comfortable beds with amazing pillows. Neutrogena toiletries for good skin care. Two beds and a pull-out couch, perfect for families. Free breakfast buffet, a huge money saver. Friendly and attentive staff, especially Jenny. Amenities like pool and evening cocktail reception

No hot tub. Small room with limited amenities.

Clean and cozy rooms, helpful and friendly staff, delicious breakfast and bar with complimentary drinks, perfect for families with spacious rooms, walking distance to social area and Carowinds. 👍

We recently stayed at Embassy Suites for our anniversary and had an incredible experience. The staff was friendly and professional, and we were pleasantly surprised to find a special welcoming gift in our room. The bed was incredibly comfortable, and the whole room had a warm and inviting atmosphere. The complimentary drinks and breakfast were delicious, and the restaurant had tasty food. We also loved that the hotel was within walking distance to restaurants. our stay was outstanding and we highly recommend this hotel.

We do recommend this hotel.

Great location, attentive staff, pleasant lobby ambiance, well-designed rooms, delicious complimentary breakfast. Will definitely return for future visits.

The beds were comfortable, and the pillows were amazing. the complimentary breakfast buffet was a great money saver for our family.

The staff was not friendly or accommodating. the room was not clean, and the pool was dirty.

I had a great stay at this hotel! The rooms were very clean and maintained, with comfortable beds and a sofa pull out bed. The climate control was decent and kept the room at a comfortable temperature. The breakfast options were fantastic, with made to order omelettes that were delicious!

No major complaints, everything was satisfactory.

Great amenities, electric vehicle charging, happy hour, amazing staff, convenient layout, modern.

Nothing, no complaints at all.

The hotel was modern and the suite setup was comfortable with separate areas for TV, couch, desk, and sink. the room had a small refrigerator and microwave, and the bathroom was nice. the food from the on-site restaurant was fantastic, and the evening reception with snacks was a nice touch. the manager on duty was extremely nice and helpful.

The price was a little higher compared to other places in the area. the hotel was not as private as expected, as it was located close to major access roads.

Great value for what you get! This hotel has a comfortable pull out sofa bed in the room which is ideal for families or friends sharing a room. The rooms were very clean and well-maintained, with great climate control. The location is perfect for walking to other activities, and the staff provided excellent service throughout my stay. The breakfast is fantastic, especially the made-to-order omelets - they have so many options available!

No negative aspects to mention.

Variety of choices available, including turkey products for non-pork eaters. Complimentary drinks and snacks provided. Great customer service from Amber. Clean and comfortable room. Convenient location near restaurants, shopping, and entertainment.