Great room, very spacious and clean. The indoor pool and hot tub were a nice bonus. The staff provided excellent service. The upgrade to a 2 bedroom unit with a kitchenette was fantastic. Quick access to a nearby restaurant for breakfast.

This hotel has a great location with easy access to downtown and other nearby restaurants. Additionally, it is situated close to many attractions such as ski slopes, making it an ideal option for outdoor enthusiasts. Rooms are clean with nice interiors; the friendly staff also provide great service. The hotel's breakfast includes a range of options, and the swimming pool and hot tub provide a fantastic post-skiing experience.

The hotel's internet connection can be laggy and unreliable, which may cause issues for guests who need to stay connected.

We loved the convenient location for exploring. The breakfast was excellent and the staff were very accommodating in providing vegan options. Our room was cozy and we had a great night's sleep. we highly recommend this hotel.

The location of the hotel is great, just a short walk away from the tourist district. The rooms are spacious and well-decorated, with a separate bedroom area and a large bathroom. The staff is helpful and accommodating, providing linens for the sofa bed upon request. the hotel offers a complimentary continental breakfast.

The heat in the room can be excessive and it may take some time to figure out how to adjust it properly.

our second stay in banff was exceptional. charltons surpassed our expectations with its prime location, spacious room, and friendly staff. we loved having the pool to ourselves and the convenience of nearby restaurants and shopping. definitely coming back!

Cleanliness could be improved. a small stain on a pillow case and the room could have been vacuumed better.

Great location, spacious rooms, comfortable beds, nice amenities, friendly staff.

Everything great.

We loved the lively atmosphere of the hotel, with karaoke nights and a bustling casino.

Felt like in a fairy, no complaints.

The hotel was located just outside the busy area, right near the bus stop, and close to downtown, but on the quieter side of the avenue. The service was exceptional and the staff was very accommodating. The room was equipped with a window that could be completely opened, a large updated bathroom, and a real fireplace. The breakfast included fresh fruit and protein options.

All was well, no improvements needed.

I recently stayed at Charltons for three nights and had a wonderful experience. The staff was friendly and informative, the parking was ample, and the facilities were clean. We stayed in a beautiful and spacious loft, which was a perfect retreat after a day of exploring. The location was quiet and only a short walk into town. The beds were comfortable and ensured a good night's sleep. The breakfast exceeded our expectations with plenty of options. great value for money and I would definitely stay here again.

Would recommend this hotel.

Spacious two-floor bedroom. Convenient location and great covered parking. Separate area with two TVs for extra comfort. Beautiful aesthetic fitting for the mountains. Nice pool and hot tub.

Great location, ample parking. Clean and quiet kitchen room. Spacious and cozy king size suite with a comfortable bed. Refreshing hot tub and pool. Friendly staff. Pizza place next door.

It was all superb.

We loved the separate area with two TVs, perfect for us as one of us sleeps longer. The kitchen area was a great base, although there was only one pan available. The location was perfect for walking into town or catching a bus. The room was clean and the bed was comfy. Property was quiet. The breakfast at the sister hotel was a nice start to the day. Staff were friendly and helpful. Nice clean hotel with reasonable rates.

Felt very cared for, nothing to complain about.

We thoroughly enjoyed our romantic escape to this hotel. The complimentary wine and chocolates were a lovely touch, and the breathtaking mountain views from our room made for an unforgettable experience. The location was perfect for exploring the charming town and nearby hiking trails, and we appreciated the free parking.

The lack of soundproofing was a major downside. We could hear every footstep and conversation from the neighboring rooms, which made it difficult to relax at times.