The room at JW Marriott was spacious and comfortable, with a fantastic bath. The gym was clean and well-equipped, providing water and towels. The buffet restaurant had a great selection of fresh, well-presented food. The staff made us feel like VIP customers, going above and beyond to ensure our satisfaction. There were plenty of shops and dining options nearby, including a pharmacy/supermarket for convenience.

Felt very secure, no reason to complain.

The hotel required a high deposit, which seemed excessive for a short stay. Additionally, our room was not upgraded as promised for our anniversary trip. We also encountered a strange rule requiring guests to wear swimming caps in the pool, which we had never experienced before. The hotel's location was also inconvenient, with no nearby shops or restaurants. This hotel was a letdown and not recommended for those seeking a central location or a hassle-free stay.

The room we reserved was on a low floor, despite our request for a high floor. The front desk was unresponsive and we had to accept the room as it was late at night.

Great experience during romantic escape. Enjoyed the clean and well-kept rooms, with a beautiful view of the city. The location was key, with easy access to various attractions and transportation options. Loved the warm welcome from the friendly and helpful staff.

The bar was underwhelming, with limited cocktail options. The room had a strange odor, and the amenities could have been better.

The room was clean and comfortable, and we loved the fancy coffee machine. The staff was very nice and attentive, making our stay even more enjoyable. The breakfast spread was great, offering everything we could ask for. we had a wonderful experience at this hotel.

Spacious and comfortable room. Clean gym with amenities. Festive lobby with attentive staff. Fast and stable WIFI. Good service and gestures.

Couldn't stay longer.

During my recent stay at the JW Marriott Hotel, I was pleasantly surprised by the level of cleanliness and comfort in the room. The spaciousness allowed for a relaxed and enjoyable atmosphere. The gym was well-maintained and provided ample towels and water for a refreshing workout. Additionally, the friendly staff made my stay more pleasant overall. I would definitely recommend this hotel to others.

We stayed at Marriott for a weekend getaway from HK and it was perfect for relaxation. The executive lounge had helpful staff, comfortable seating and good food. The autonomous self-driving robots for delivery services on the various floors were a unique and impressive feature. The room, bed, pillows, and bathroom were all amazing. The breakfast was great and the hotel's proximity to the Metro made it a convenient location in the Futian District.

Would recommend this hotel.

Attentive staff, quiet rooms, great amenities, helpful concierge, impressive buffet restaurant.

The cleanliness, hotel facilities, parking, transportation, and staff were all excellent. I particularly enjoyed the variety of dishes available for breakfast and the helpfulness of the staff. The gym on the fourth floor was also a highlight for me, as I made sure to exercise there every day. Additionally, the location of the hotel was convenient, with a shopping center nearby and even a golf course! I loved taking walks or jogs along the pedestrian path outside the golf course, breathing in the fresh and clean air to start my day. If I have the opportunity to visit this city again, whether for work or leisure, I will definitely choose to stay at this hotel. I believe you will also have a pleasant and wonderful experience, enjoying the fantastic service and amenities.

Hard to think of anything.

Smooth check-in, stylish rooms. Impressive VIP treatment, regardless of visit number. Exceptional buffet restaurant with fresh, well-presented choices. Attentive management and head chef. Personalized service making guests feel at home.

I had an outstanding stay at this hotel. The room was incredibly spacious and comfortable, providing a much-needed respite after a long journey. The breakfast offered a wide range of delicious options and the staff went above and beyond to ensure a pleasant dining experience. The hotel facilities were top-notch, and I particularly enjoyed the gym, which was clean and well-equipped. The location was also great, with easy access to various CBDs, exhibition halls, exit ports, and airports in the Marriot group. Additionally, being close to Coco Park meant that there were plenty of bars, clubs, and restaurants to explore nearby. The attentive and professional staff made my stay truly enjoyable.

Nothing, all excellent. The hotel exceeded my expectations in every aspect.

We had a fantastic stay at this hotel. The staff in the executive lounge were very helpful, and the lounge itself had comfortable seating and delicious food. The hotel's location in the central area of Shenzhen was perfect, as it was close to the metro and right next to a super connected metro station. The cleanliness of the hotel was impeccable, and the facilities provided were top-notch. The breakfast spread was excellent, and the staff members were attentive and friendly.

Nothing all excellent.

The hotel offered a great selection of food in the breakfast buffet, making it easy to find something for everyone's taste. The location was also very convenient, with easy access to major transit and the option to take day trips to nearby areas. Additionally, the service in the executive lounge was excellent, with attentive staff and a quiet environment for a relaxing experience.

There were a few negative aspects of my stay. One morning, there was a lot of noise from renovations happening in the lobby shop, which was quite disruptive during breakfast.

Exceptional hotel with a great location and beautiful surroundings. The staff at the executive lounge were extremely helpful, especially Yuki, who went above and beyond to ensure a pleasant stay. The room was clean, spacious, and had fast and stable WIFI. The lobby was decorated for Christmas, creating a festive environment. The hotel also provided a JW Marriott teddy bear for my 18-month-old daughter, who was well taken care of by the attentive staff. I highly recommend this hotel.

Convenient location for business meetings with friendly staff and helpful directions. Good wifi service with VPN support from IT engineer. Festive lobby and attentive staff. Clean, spacious room with fast and stable WIFI. House-keeper, Sarah, greeted warmly and provided extra amenities.