I had the most mind-blowing experience at this hotel! From the moment I arrived, the staff displayed top-notch customer service and went above and beyond to ensure my stay was comfortable. The 20% off on room service during the summer months was a wow deal, and the ongoing 50% off promotion on spa services was simply jaw-dropping! The breakfast spread was fantastic with a wide variety of food options, and Joe from the concierge provided superb service, always friendly and helpful. The coconut welcome drink was a refreshing touch. The oceanview from my balcony was spectacular, especially during sunset, and being able to enjoy it while sipping coffee was pure bliss. Carrie, one of the staff members, was super wonderful and even gave us a free room upgrade. The swimming pools and beach access were amazing, with a convenient lift for easy access. With four small children, this place was perfect for us, with a children's play area, pool, and buffet catering specifically to kids. An unexpected and special touch was the birthday cake delivered to our room on my birthday, showing thoughtfulness and a personal touch throughout our stay. This hotel truly exceeded my expectations and I can't wait to come back!

Excellent customer service, attentive staff, and engaging conversation. Beach tunnel access for safety. Beautiful grounds and festive decorations. Multiple pools and soft towels available. Great value for the executive lounge package.

As young people, we loved the variety of pools and the option to find a quiet spot to relax. The comfortable rooms and private beach access were also a big plus.

We felt most welcome during our stay and had no complaints whatsoever.

We had a super wonderful stay at this hotel. The best aspect was definitely the helpful and kind staff, especially Carrie. She spoke English very well and even helped us get a free upgrade. She gave us her WeChat and always stayed in touch with us, even in the evenings. Another great aspect was the amazing swimming pools and easy access to the beach. The hotel had multiple pools and even had a lift to the beach. We enjoyed swimming in the sea as well. We will definitely come back to this hotel again.

Was all great.

As a family visiting Sanya for the first time, we couldn't have asked for a better hotel than Pullman. The staff, especially those at the pool, restaurant, and concierge, were incredibly friendly and went above and beyond to make our stay memorable. The hotel had plenty of activities for kids, including a kiddie pool with a sandy area, an indoor play area, and even rowing boats and inflatable swans. The food at Sands restaurant was delicious, and the rooms were comfortable with thoughtful details like extra bottled water and a rack for wet clothes. We will definitely be coming back!

I do recommend this hotel.

The hotel had a great location, with easy access to a private beach. The rooms were clean and spacious, and the facilities were excellent. I especially enjoyed the breakfast, which had a wide variety of delicious food. The staff was friendly and helpful.

There were a few negative aspects of my stay. The hotel allowed smoking in certain areas, which was unpleasant for non-smokers like myself.

The staff at the Pullman were exceptional, providing friendly and helpful service throughout our stay. The hotel is great for families with young children, with a kiddie pool, playground, and supervised activities. The view of the ocean from our balcony was beautiful. The grounds of the hotel are well-maintained and extensive. The breakfast had a wide selection of both Chinese and Western options. The value for money at the hotel was very good.

We felt totally at home at the Pullman and nothing was too much trouble for the staff.

Visited Pullman in Sanya for a relaxing getaway. Our caretaker Bella周晶晶 was attentive, ensuring our comfort and giving us an upgraded room. Extensive breakfast spread with both Western and Chinese options, including fresh juices. Clean, spacious pools with plenty of comfortable sunbeds. Beautiful gardens. Affordable restaurants with delicious food. Perfect beachfront location. Thank you to the amazing staff, especially Perou, for their exceptional service and making our trip enjoyable.

Couldn't recommend this hotel more.

Clean, well-equipped room with private pool entrance. Hotel offers a range of activities like trampoline, 3D game room, gym, aqua park, tennis. Good food quality with a variety of pillows to choose from. Helpful and responsive staff, especially Sara from reception. Beautiful beach and pools for relaxation.

Convenient location near city center and bays. Fantastic staff and service. Relaxing pools and beach access. Recommended for couples and families. Excellent food selection.

The customer service at Pullman was outstanding! We were contacted prior to our arrival to ensure our room requirements were met. The complimentary afternoon tea and free flow snacks were a pleasant surprise. The hotel amenities were excellent, with multiple pools and easy access to the beach. The breakfast had a great variety of options. I highly recommend this hotel for its incredible service and enjoyable amenities.

The location of the hotel was great, with scenic views and lovely pools to relax in. The beach access was convenient and there was even an underground path to get there without crossing the street.

The restaurant service was a major disappointment. The female manager was extremely unorganized and forgetful, resulting in long waits for our orders and even forgetting to place my order one day.

Our stay at Pullman was fantastic. The hotel had beautiful pools and direct access to a stunning private beach. The rooms were spacious, clean, and the housekeeping service was top-notch. The breakfast buffet offered a wide variety of delicious options. The staff went above and beyond to make our stay enjoyable, especially Hanks and Bella. The hotel also had plenty of activities for kids, which my children loved. I highly recommend this hotel for a wonderful vacation experience.

The location of the hotel was perfect, as it was close to the beach and offered an amazing view. The lobby was beautifully decorated for Christmas, creating a festive atmosphere. The staff were friendly and welcoming, making us feel well taken care of. The food at the hotel was delicious and of 5-star quality. The hotel grounds were well maintained and the gardens were beautiful.

Additionally, the WiFi in the apartment was poor, with frequent drops in connection. The air conditioning in the master bedroom didn't work well, and despite attempts to fix it, it still blew warm air.

I had an incredible stay at this hotel. The rooms were cozy and comfortable, with a variety of pools to choose from depending on my mood. The hotel staff was always kind and helpful, especially Leila and Jaden who went above and beyond to make my daughter's birthday celebration special. The breakfast in the morning was delicious, with a wide selection of Asian and Western cuisine. The hotel's location near the beach and coconut walk was perfect, providing a picturesque view. the cleanliness, hotel facilities, breakfast, and staff were top-notch.

Couldn't stay longer.