The service at this hotel was outstanding, with every staff member going above and beyond to make our stay enjoyable. From the moment we arrived, the reception handled us efficiently and provided us with all the necessary information. The bellboys were extremely helpful, guiding us and answering our questions about the local area. One of the best aspects of our stay was the breakfast, which was delicious and offered a wide variety of options. Additionally, the business center was a great convenience for us.

We had a negative experience at the beauty salon. The staff seemed disinterested and unprofessional, with one employee even watching videos on her phone instead of attending to customers.

Excellent stay at Intercontinental. The restaurant had delicious food and the service was top-notch. The room was clean and comfortable. The location was convenient for exploring the city. I highly recommend this hotel for a great stay in Santo Domingo.

I had a great stay at this hotel! The rooms were spotless and the pool area was perfect for relaxing. The food, especially at the Nau Lounge, was amazing. The staff was extremely helpful and the breakfast area was beautiful with a stunning view of the city.

The menu for breakfast could have had more variety.

The staff at the hotel were extremely welcoming and attentive throughout my stay. They went above and beyond to ensure I had everything I needed. I highly recommend this hotel for its exceptional service and comfortable facilities.

The staff was extremely helpful. The breakfast area and lounge were beautiful. The room had a great city view. The hotel was clean and the pool area was relaxing. The food, especially at the Nau Lounge, was amazing.

Excellent food, friendly staff, spacious rooms with great views, helpful receptionists.

N/A.

Bright 17th-floor room with great city view. Well-equipped and in good condition. Friendly reception staff, especially Monika and Carolina. Comfortable temperature with adjustable aircon. Good food at "The Market" restaurant, breakfast could be improved. Efficient check-in and helpful bellboys. Outstanding breakfast and quality service at both restaurants. Fast antigen test for departure and easy access to the business center.

The pool and the Peruvian/Japanese restaurant downstairs were the highlights of this place. The sushi here beats the other top places in the city. The pool is a thing of beauty, preferred over other hotels. Customer service was absolutely wonderful. The hotel facilities and location were good, with fast internet.

It was all superb.

Fast check-in and professional reception. Excellent food choices and quality with outstanding room service. Room on high floor equipped with great city view. Friendly and helpful staff, specially two accommodating front desk employees. Beautiful pool and restaurant serving best sushi in the city.

The food choices and quality were excellent. Room service was wonderful, and the staff was always friendly and helpful. Pascual was great attending and answering my questions. The two women at the front desk, especially Misley, were very accommodating. The room was modern and gorgeous, with a fantastic view. The extra $40 for Club Access was worth it, with great breakfast and staff. The pool and facilities were well maintained and attractive. The restaurants being inside the hotel was convenient, and the customer service was absolutely wonderful.

Felt cozy, no complaints.

I really got my money's worth at the Intercontinental in Santo Domingo. The room was spacious, well-equipped, and had a great view of the city. The hotel's location was perfect, with plenty of food and shopping options nearby. The staff was always friendly and helpful, especially Pascual and the two women at the front check-in.

The morning meal could be improved with more variety.

Fast check-in, professional reception. Helpful bellboys and quick luggage pick-up. Outstanding breakfast and quality restaurants. Beautiful pool and facilities. Modern and gorgeous room with great view.

Nothing, no complaints at all.

We had a fantastic stay at this hotel! The cleanliness of the rooms was impeccable, and the hotel facilities, especially the pool area, were perfect for relaxation. The staff were friendly and attentive, making us feel welcome throughout our visit. The location was convenient, as it was close to shops and restaurants, making it easy for us to explore the surrounding area. Additionally, the breakfast provided was amazing, with a wide variety of delicious food options.

Nothing. All excellent.

During my stay, I had the opportunity to try out all three of the hotel restaurants. The food selections were fantastic, and the quality was excellent. The room was clean and spacious with a breathtaking view of Santo Domingo metropolitan area. The staff was always friendly and helpful, and room service was exceptional.

Some guests had issues with the spa.

We had an amazing stay at the Intercontinental in Santo Domingo. The staff, especially Norberto and Melina at the Club, went above and beyond to ensure our comfort and happiness. The room on the 21st floor had a great view. We have stayed here before and have never been disappointed. I highly recommend this hotel.