The room with the open air bath and mountain view was simply the best. Fabulous dinner, coffee, and champagne offered in the lobby. Convenient private onsen with temperature control. Spacious and comfortable room with tatami floor and futon. Fantastic combination of Japanese and Western breakfast. Convenient location for cable car and ropeway rides. Friendly and helpful staff.

Felt so welcome, nothing too much trouble.

Located near the Gora station, this hotel is easily accessible by the next passing train. The rooms and bathrooms are clean and well-maintained. The breakfast is delicious, and the onsen is a great way to relax after a day of exploring. The hotel also offers private onsens and guidance on how to use them.

The service could be better, especially with language barriers, and some staff members could be more attentive to guests.

I loved the serene and peaceful atmosphere of the hotel. It was a great experience to walk around in yukatas while enjoying the clean and well-regulated onsen. Although the dinner menu was limited, the breakfast was nice with Japanese as well as western options. I highly recommend this hotel.

I had an incredible stay at this venue! Located high up in the mountains, it boasts amazing scenic views and is a great place to relax and unwind. The staff served me a delicious welcome drink upon arrival, and were extremely accommodating throughout my stay. The room was spacious and had all the necessary amenities, including heating, air conditioning, and an in-room safe. The hot springs bath was a particular highlight, with both an open-air bath and an indoor bath, perfect for soaking and relaxing. The breakfast spread was also fantastic, with plenty of options to choose from.

I highly recommend this hotel to anyone looking for a luxurious stay in a beautiful location.

Great location, great toiletries, nice balcony hotspring bath. Staff was very nice. Breakfast was excellent! Lots of towels, room was nice and clean. Beautiful Japanese style hotel. Heavenly change from Tokyo. Calm peaceful & relaxing. Special place. Nice view, and very stylish rooms. Very quiet, very decent atmosphere in common areas.

Nothing to dislike.

The rooms are spacious and well-lit, with a beautiful view from the private onsen. The staff speaks English and provides shuttle service to nearby attractions. The 6-course dinner is a must-try for foodies, while breakfast offers traditional Japanese cuisine with a gourmet touch. The hotel is also baby-friendly, providing baby chairs, bath tubes, and soap.

We had a cozy and enjoyable stay at this hotel! The wood and tatami floor throughout the hotel added to its charm. The hotel staff was friendly and welcoming, even though there was a language barrier at times. The private semi-open bath was a highlight, allowing us to soak in the hot spring whenever we wanted. The room itself was well-presented, with a spacious tatami area and a clean toilet. The dinner, especially the Japanese beef, was amazing, though we wished it was served in a more traditional Japanese way. we would highly recommend this hotel to others!

Not one thing! 😊 The hotel exceeded our expectations in every aspect.

We got great value for our money with spacious rooms and friendly staff. The location was perfect, making it easy to explore all the nearby attractions.

Breakfast delights could have included more Japanese options.

Friendly staff, free parking, private onsen, great breakfast, comfortable bed.

There was nothing I didn't like.

The hotel is in a great location, away from what other Ryokans offer. It is also within walking distance of the Open Air Museum and the cable car to Fuji. The rooms are spacious and comfortable, with a private onsen for relaxation. The staff is friendly and helpful, making the stay even more enjoyable.

The lounge area lacks options for those who prefer Japanese whiskey.

The complimentary tea and snacks were nice, and the views from the balcony were stunning. The hotel is located in a quiet and peaceful area, perfect for a relaxing getaway. The private hot spring bath was also enjoyable.

Our New Year's stay at this hotel was not entirely positive. The staff seemed unprepared for the holiday, with long lines and confusion at check-in.

We had a fantastic stay at a luxurious 4-star hotel in Hakone. Our Japanese-style room was spacious and clean, able to accommodate our large family comfortably. The hotel had both public and private baths, and we particularly enjoyed the personal open-air bath on our balcony with breathtaking views. The included breakfast offered a wide selection of delicious traditional Japanese dishes. The staff were accommodating and the hotel even provided traditional yukatas and obis for a true onsen experience.