Attentive and generous staff, spacious lobby with nice view, spacious rooms, delicious breakfast and snacks, convenient parking, reasonable ski rental prices.

It was all superb.

Polite, helpful staff. Comfortable beds and spacious rooms. Delicious buffet breakfasts and snacks. Wonderful onsen. Free glasses of wine in lounge. Great views and restaurant recommendations. Convenient ski pass support. Dog hotel available. Great extras and even a gift at check-out.

The location of the hotel is not ideal for solo female travelers. It is away from the town center, and there are no other restaurants nearby at night, making it difficult to find food without a car or taxi. Additionally, the hotel is not near any other attractions or points of interest, limiting the options for activities outside of the hotel grounds.

The internet accessibility at the hotel is weak, especially during heavy snowfall. This can be frustrating for guests, especially those who rely on internet connectivity for communication or work purposes.

I had a fantastic stay at this luxurious 4-star hotel! The location was just perfect, as it was situated in a quiet hill away from the town center, but still conveniently located outside the "central" area. The service here was impeccable, especially the housekeeping and laundry services. The complimentary shuttle service was a great bonus, making it easy for me to explore the surrounding areas. The ski equipment hire was also top-notch, with everything in perfect condition. The room amenities were excellent, with heating and air conditioning ensuring my comfort throughout my stay. The terrace provided a lovely space to relax and enjoy the beautiful surroundings. The staff on account of the unforgettable service we received, especially from Josh and his team. From the moment I arrived, they went above and beyond to ensure my stay was nothing short of amazing.

I highly recommend this place to everyone.

The free pick-up and drop-off service offered was convenient. The friendliness of the staff was a highlight of the trip. They also served delicious light meals that left us wanting more. The spacious rooms made us feel right at home.

The location was a bit inconvenient and far from town. The shuttle bus timings were not always suitable for us, making it hard to plan dinner reservations around.