I traveled with my family, including my 18-year-old son with autism, and the staff at Shangri-La showed exceptional kindness and empathy towards him. The breakfast buffet was delicious and catered to my son's dietary needs. The staff, especially Veronica at the front desk and Krish at the Spice Restaurant, went above and beyond to ensure our stay was perfect. The hotel's private "beach" area was great for the kids, and the nearby public beach was clean. it was an unforgettable experience thanks to the amazing staff and peaceful surroundings.

Couldn't recommend this hotel more.

I recently stayed at Shangri-La in Penang for a family vacation. The staff at this hotel went above and beyond to make our stay enjoyable. The front desk staff, Sarjit and Guru, provided great recommendations for local restaurants, and Ms. Wan Mazlina in the main restaurant was always courteous and helpful. The hotel had a fantastic breakfast buffet and the staff at the adult-only pool for Rasa Wing guests were attentive and accommodating. The hotel gardens were beautiful and the beach-front was clean and not overcrowded. We also enjoyed the Friday night BBQ and live music.

I can recommend this hotel.

The poolside activities were great and my kids loved the free ice lollies. Despite the buffet being small, the breakfast at Rasa Grill was delicious and the staff were incredibly helpful. I would recommend this hotel for a short getaway.

We had a fantastic romantic escape at this hotel! The spacious and clean room with a nice sea view was just what we wanted. The breakfast spread was delicious, with a wide variety of options including local delicacies like Penang Hokkien Mee and Nyonya Kuih. We also enjoyed the special touch of complimentary local biscuits in our room. The location was perfect, with plenty of deckchairs facing the beach where we could relax under the shady palm trees. The staff were friendly and the service was impeccable, making our stay even more enjoyable. We would definitely love to visit again!

The only downside was that the beach area was quite small, so we ended up spending more time at the pool chairs. Additionally, there was a bit of noise from the swimming pool during peak times, which could be a bit distracting.

The rooms are clean and are cleaned twice a day. The bed is comfortable and the pillows are great. The breakfast buffet is superb. The staff is extremely friendly and helpful. The view from the balcony is amazing, especially from the upper floor rooms.

Adult-only pool available. Beautiful gardens. Great beach-front. Fantastic Friday night BBQ and acoustic music. Well-trained and polite staff. Valuable and memorable stay. High quality food and amazing facilities. Top-notch customer service. Peaceful and relaxing atmosphere.

Upgraded room, courteous staff, beautiful trees, amazing view, delicious breakfast, excellent customer experience.

Couldn't fault.

As foreign tourists, we loved the extensive grounds with beautiful landscaping and a stunning view of the sea. The staff were well-trained, attentive, and provided little gestures that made us feel welcomed and special. The buffet breakfast was delicious with a wide variety of options to choose from. The Rasa Wing pool was quiet and the beach was conveniently located right in front of the hotel.

We felt special during our stay and had nothing to complain about.

The resort was amazing and had top-notch amenities. The staff was very friendly and helpful. The pool areas were great and had something for everyone. The beach bar served delicious food and the happy hour was a hit. The rooms were clean, spacious, and had a fruit basket that was replenished daily. The grounds were beautiful with a view of the ocean and the beach. Highly recommended for a relaxing weekend.

There were long lines and empty tables. Some basic items ran out quickly and were not replenished.

As low-budget travelers, we loved the great service from every staff and the attentive staff who attended to our needs without asking. The breakfast buffet at the hotel was exceptional, with a wide variety of food options. The beautiful scenes of the beach and the huge tree next to the pool added to the charm of our stay.

Felt like a home away from home, no complaints.

The hotel facilities were top-notch, with everything I needed conveniently located within the resort. I particularly loved the beachfront access, allowing me to enjoy the beautiful scenery without having to leave the hotel. The cleanliness of the rooms and the hotel in general was impressive, showing that they take good care of their facilities. The staff was outstanding, always polite and friendly, going the extra mile to make my stay memorable. The breakfast spread was excellent, with a wide range of delicious international options to choose from.

Nothing, all excellent.

Located on a peaceful stretch of beach, this resort offers a serene garden where guests can relax and unwind. The rooms are clean and comfortable, with tasteful decor and luxurious toiletries. The staff are friendly and attentive, going above and beyond to ensure a pleasant stay. The breakfast buffet offers a wide variety of delicious options, and the view of the beach is breathtaking. The resort also provides excellent facilities, including a gym, spa, and pool.

The dinner buffet could have included more local dishes.

Had a fantastic New Year's stay! The hotel offered a wide range of amenities, including a delicious breakfast buffet and complimentary afternoon tea and happy hour with cocktails and canapés. The pools were a highlight, surrounded by beautiful gardens and offering stunning views of the sea. The location was also convenient, with easy access to the beach and other attractions in the area. The friendly and attentive staff added to the overall positive experience.

The check-in process was slow and frustrating, with a long wait despite providing guest names in advance. The communication among the staff regarding wedding planning was poor, resulting in complications and unnecessary stress.

I recently had a weekend getaway at a stunning hotel in Penang. The hotel had amazing tropical gardens and well-maintained pools. One of the pools was for adults only, which was great for a relaxing swim. The hotel also provided a lot of bonuses, such as evening cocktails and snacks, a la carte breakfast, and complimentary soft drinks. The staff were friendly and attentive, making us feel welcome throughout our stay.

There were a couple of things that could be improved. Firstly, the beach area was not very clean and I didn't feel comfortable swimming in the sea.

I had the most amazing stay at this resort! The facilities were outstanding, from the beautiful pools to the well-equipped gym and sauna. The staff, especially Krishna and Eva, were incredibly helpful and made me feel right at home. The location of the hotel was perfect, with easy access to a vibrant food court at Long Beach. The cleanliness of the hotel was impeccable, and the breakfast spread every morning was truly something to behold. I also loved the fact that the hotel provided top-quality toiletries and bottled water throughout my stay.

Nothing that I didn't like.