The hotel is not close to the town centre but a short taxi ride would get you there. The rooms are clean and the beds are comfortable, providing a good night's sleep. The staff is friendly and helpful, making you feel welcome throughout your stay. The breakfast may not have a huge variety, but it satisfies the guests, especially the kids. Additionally, the pool is beautiful and offers a nice view of the surroundings.

The pool water was not as clear as expected and could use some additional filtering.

The location of this hotel is great, not far from the Casino Central bus station and near the Historical Center. It's not close to the town center, but a short taxi ride would easily get you there. The staff at this hotel are incredibly kind and nice, making you feel so welcome during your stay. The rooms offer a great view of the pool and gardens, and they are nice and clean, providing a cozy atmosphere. The beds and pillows are very comfortable, ensuring a good night's sleep.

All aspects of this hotel were more than satisfactory.

This hotel is fairly new and in a great location, close to banks, markets, and restaurants. The rooms are almost new with comfortable beds and nice bathrooms. The hotel also has a lovely garden and pool, perfect for families with kids. Additionally, the staff at the reception and bell boys were very friendly and helpful.

The water quality in the pool could be improved.

Receptionist and taxi drivers were kind and informative. Clean hotel with modern decor. Relaxing pool, often empty. Small but sufficient cheapest room. Good fresh juices and fruits at breakfast.

Spacious rooms, friendly staff, excellent breakfast, heated pool, beautiful garden.

None.

This hotel is a great value for money, with affordable prices and attention to detail. The staff is friendly and provides excellent service. The basic amenities are well-maintained, and the rooms offer a great view of the surroundings. The breakfast is delicious and a nice way to start the day.

All was great, no improvements needed.

The staff at the hotel were incredibly friendly and professional. They made me feel welcomed and were always ready to assist with any request I had. The rooms were clean and comfortable, with great beds that ensured a good night's sleep. I also appreciated the free parking and wifi, which made my stay even more convenient. Additionally, the hotel's location was ideal, with easy access to nearby shops and restaurants.

There were a couple of aspects that I didn't particularly like. one of the staff members was not very accommodating when it came to providing a late check-out, despite being an IHG member.

Clean, modern decor. Heated pool. Friendly staff. Good breakfast.

Beautiful and friendly staff

During our business trip, we were amazed by the hotel's cleanliness and the helpfulness of the staff. The grounds and pool were simply stunning, and the continental breakfast was fantastic. We felt safe and secure with the extra security features. The hotel's location was superb, with restaurants and a grocery store nearby. It was also just a short taxi ride to downtown. I highly recommend this hotel for a pleasant stay.

Clean hotel, modern decor, relaxing pool, enjoyable experience, good breakfast options.

I gotta say, for the price we paid, the value at the Holiday Inn Express in Cuernavaca was amazing! The room was clean, modern, and super comfortable. The staff treated us like VIPs, always with a smile and perfect English. And let me tell you, the location was so good that we didn't want to leave the hotel for the whole 5 days!

Breakfast delights, the only thing I wished for was a better cup of coffee.

Spacious rooms, warm shower, warm pool, helpful staff, great breakfast, nice parking.

Cannot find any fault.

I had a fantastic stay at this hotel! The staff was professional, friendly, and welcoming. The rooms were clean and comfortable, and I enjoyed a delicious dinner and a refreshing dip in the pool. The hotel provided good, free parking and WiFi. The location was not close to the town center, but it was a short taxi ride away and not far from the Casino Central bus station. The breakfast was great, and the staff was attentive and helpful. a wonderful experience!

Nothing that I didn't like.

The hotel is conveniently located, not far from the town center and close to various amenities. The staff was friendly and attentive, providing good service throughout our stay. The rooms had a great view, allowing us to enjoy the surroundings.

Everything was satisfactory, no issues to mention.

The amenities were decent, especially the free coffee and Wi-Fi. Plus, the hotel had a great location close to everything we wanted to see. We enjoyed the small but relaxing pool as well.

Our experience was soured by the unfriendly and unprofessional staff. One member in particular was especially rude and unaccommodating, refusing to give us even a little bit of extra time before checkout.