Clean rooms, excellent location, helpful staff, free water, good wifi.

Absolutely nothing to say about dislikes.

Clean, beautiful rooms and helpful staff. Convenient location near beach, ferry, shops, and bus station. Enjoyable stay overall.

Convenient location near bus station, mall, and taxi station. Spacious, clean rooms with good amenities. Friendly and helpful staff. Good WiFi and hot water in showers. Free water provided.

Convenient location near bus station, mall, and taxi stand. Spacious, well-equipped rooms with nice shower amenities. Friendly and helpful staff. Easy check-in process.

I had an amazing stay at a hotel in the heart of Playa. The location was perfect, with the beach and plenty of restaurants nearby. The staff were friendly and provided excellent service. The security measures made me feel safe throughout my stay. I highly recommend this hotel.

The location was perfect for our New Year getaway, with easy access to transportation hubs and the popular shopping street. We were able to explore the area easily, thanks to the hotel's proximity to the ADO Bus Station and Collectivo stations. Additionally, there was a strip mall nearby, which made it convenient for snacks and supplies.

While the staff were generally friendly and helpful, we encountered one receptionist who had difficulty communicating in English. This made it challenging to get information about the surrounding area.

Great location near ferry terminal, bus terminal, and Quinta Avenida. Quiet at night for a peaceful stay. Clean and spacious rooms, perfect for divers with equipment drying space. Free water provided for guests. Comfortable mattress for a good night's sleep. Convenient access to taxis.

Limited breakfast options for guests. Lack of fresh air in the room, requiring air-conditioning.

This hotel is a great value for money! The prices are very reasonable and the attention to detail is impressive. The location is perfect, right in front of a shopping center and close to the ADO terminal station. You can easily explore the city as everything is just a short walk away. The staff are very friendly and provide excellent service. The rooms are comfortable with big bathrooms, and breakfast is included, which is a nice bonus.

Everything was great, no complaints!

the hotel was a pleasant surprise. i've stayed in playa del carmen before, but real del mayab exceeded my expectations. it was so quiet and peaceful away from the noise of 5th avenue. the staff were friendly and carlos, the owner, was incredibly helpful. i will definitely come back here again.

As youngsters, we loved the hotel's superb staff and the consistently strong wifi that allowed us to watch movies with no buffering. The AC was powerful and kept the room cool throughout our stay. The location was fantastic, being close to the beach, a variety of dining options, and the ADO bus station for easy transportation. We appreciated the provision of cold drinking water and the excellent housekeeping. The hotel also felt very safe, with a wall-mounted safe available for storing valuable items.

We felt extremely welcome during our stay, with no reason to complain.

For the price we paid, the value was really good. The room was beautiful, clean, and comfortable. The location was perfect, close to the beach, shopping area, and bus station. The staff was very helpful and attentive.

More breakfast choices would have been great.

I was impressed by the convenient location of the hotel, as it allowed easy access to various attractions and amenities. The staff members were friendly and accommodating, ensuring a pleasant stay. The cleanliness of the hotel was top-notch, with well-maintained rooms and facilities. I appreciated the strong wifi connection, making it effortless to stay connected. Despite a minor inconvenience of low water pressure on the second floor, the overall experience was positive. I would definitely consider staying at Hotel Real Del Mayab again in the future.

Extremely clean, helpful staff, strong wifi, great location, cold AC.

Nothing at all.

The service at this hotel is truly exceptional. The staff goes above and beyond to ensure that every need is met, and any issues are resolved promptly. I was impressed with their efficiency and attentiveness. The location is also a major highlight. It is conveniently situated right next to a large shopping mall and within easy reach of everything you could need. The rooms are well equipped and offer spacious bathrooms, which is a nice touch. Additionally, having breakfast included in the rate is a great value.

There was a slight inconvenience with the bathroom being on the smaller side, but overall, this hotel exceeded my expectations in every other aspect.

We had a fantastic stay at this hotel. The location is ideal, right next to a big shopping mall and close to the ferry to Cozumel. The staff was extremely friendly and helpful, addressing any problem we had within minutes. The cleanliness of the hotel was impressive, and the facilities were well-maintained. The breakfast provided was excellent, offering a variety of options. We also appreciated the convenience of having transportation options nearby, including the ADO terminal station. this hotel exceeded our expectations and provided us with a comfortable and enjoyable stay in this city.

Cannot find any fault.