The location of the hotel was great, with beautiful views of the river. It was a bit outside of the city center, but a quick and affordable Uber ride took us there. The property itself was stunning, with a fairytale-like palace and a modern accommodation block. The breakfast included in our stay was wonderful, offering a variety of options to start our day.

The rooms were a bit dark, with limited natural light and dim lamps. It would have been helpful to see the room before accepting it.

The Palace, garden, river views, exceptional personnel, beautiful setting.

It was all superb.

We had a wonderful weekend at a hotel that felt like our own private palace. The pool and spa were amazing, and the river view was a definite bonus. The staff was attentive to our every need, and the food was great. Plus, the price was surprisingly affordable.

One downside was that the air conditioning seemed to be turned off or down during the night, which made it difficult to sleep. Additionally, the layout of the hotel was a bit confusing, with multiple elevators and dark hallways.

Located in a historic palace by the Douro river, with spacious rooms and beautiful indoor and outdoor areas. Good variety of breakfast options and friendly staff. Short taxi ride to the city center.

Beautiful palace with great amenities and excellent service. Complimentary breakfast and dinner menu were impressive. Room had stunning views.

Beautiful hotel, spacious rooms, great river view, coffee maker, free drinks and snacks in mini-bar. Good bed, good bathroom. Helpful staff, amazing breakfast in beautiful hall. Free parking. Highly recommended.

Absolutely stunning location and building. Delicious and varied food options. Exceptional, personalized service from the staff. Conveniently located near the city. Beautiful pool and views of the Douro River. Great spa treatments. Helpful and accommodating reception staff. A room with modern amenities and river views.

Nothing not too like.

I had an incredible stay at this hotel. The room was spacious and well-designed, and the palace decor was absolutely stunning. The hotel facilities, both indoors and outdoors, were charming, especially the beautiful outdoor swimming pool. The location of the hotel right on the Douro riverfront was fantastic, offering a unique and picturesque experience. The staff at the hotel were extremely welcoming and accommodating, making me feel like a VIP guest. The breakfast had a good variety of food options, including fruits, yogurts, and bread. the cleanliness, hotel facilities, location to the palace, and the staff were all top-notch.

Didn't dislike anything about the property.

Spectacularly beautiful old palace. Unrestored walls show history. Contemporary art complements old architecture. Superb breakfasts, attentive waitstaff. Helpful, friendly staff. Great steam room and pool.

We got great value for our money with a wonderful and comfortable room, including a huge bed. The location was fantastic, near the river but still easily accessible. The staff at Pestana were super friendly and helpful throughout our stay.

The breakfast option could have been better.

Worth every penny. The room was lovely and the hotel's location was stunning. The staff treated us like VIPs.

Breakfast items could use some improvement, especially in terms of variety.

Fantastic river views, great pool and spa facilities. Spacious clean rooms with modern amenities, loved the pillow select menu. Polite and friendly staff. Historic main building with beautiful reception and dining areas. About 10min taxi ride to the center, or walk along the river. Quality breakfast and drinks. Perfect for a luxury getaway at a good price.

We were very happy with the complimentary welcome drinks and chocolates upon arrival. The hotel’s location near the river was excellent, providing great views and a serene atmosphere. We also enjoyed the Christmas decorations throughout the property.

The hotel felt quite impersonal and lacked warmth in the service. The Christmas dinner was very disappointing and lacked any festive atmosphere.

Beautifully renovated pousada with great views over the river. Spacious, clean rooms with luxurious bathrooms. Excellent staff and service. Impressive breakfast and dining options. Convenient location, just a short drive from the airport.

I was pleasantly surprised by my stay at Pestana. The hotel's beautiful location alongside the river provided stunning views that I'll never forget. The rooms were comfortable and spacious, and the bed was incredibly cozy. The breakfast served at the table was delicious and satisfying. The attentive and friendly staff made me feel welcome throughout my stay. I had a relaxing and enjoyable experience at Pestana and would definitely recommend it.