Good location. The parking was free, I was concerned I might need to pay for it, but it wasn't necessary. The room was very clean and had everything we needed. We had an issue with the hair dryer, but it was resolved quickly by the friendly staff member who brought a new one to our room. a lovely stay.

Great location for conferences, short walking distance. Comfortable beds and pillows, no noise disturbance from outside despite surrounding area. Decorated with smart and lovely areas, bar is great. Polite and professional staff who handle busy nights well and with a smile. Tasty food and good value for money.

our stay at the leonardo royal hotel was exceptional. it far surpassed our previous stays in birmingham. the spacious rooms, comfortable beds, and ideal location near the barclay card arena made our trip truly enjoyable. highly recommend this hotel.

Heating in room was nonexistent.

The hotel is in a prime location, close to the vibrant nightlife and the lively Xmas Market. The room was spacious and the bathroom was clean, with plenty of toiletries provided. The staff were friendly and helpful, making my stay enjoyable. The breakfast had a wide variety of choices and was constantly being refilled. I also appreciated the blackout curtains, which ensured a good night's sleep. the hotel provided great facilities and advantages for a comfortable stay.

I did experience a slight inconvenience due to the extensive roadworks in the immediate area, making it a bit difficult to locate the hotel.

excellent customer service, stunning room with beautiful view, modern and quiet bar, superb location for city centre and arena visits

As bike riders, we loved the perfect location in the heart of Birmingham, just a short 10-minute walk from New Street and the Bullring shopping district. The lobby, rooms, and gym were all amazing, and we were pleasantly surprised by a free room upgrade upon arrival. The staff at the reception were incredibly friendly and went above and beyond to make our stay memorable. Not to mention, the complimentary drinks for my birthday were a lovely touch. The breakfast area was well laid out, and we had a delightful meal at The Kitchen restaurant, with the staff Martyna, Hannah, and Antonio providing exceptional service.

Felt like VIPs, no complaints at all.

I had a fantastic stay at this hotel. The location is perfect, as it is very close to the conference center, bars, and the train station that leads to all the big named shops. The room was spacious, comfortable, and well-maintained, with four pillows on each double bed. The bathroom was flawless, with fresh towels and all the necessary amenities. The service was top-notch, with friendly and polite staff. The breakfast buffet was fantastic, offering a wide selection of delicious options. I had a wonderful experience at this hotel.

That the phone in the room didn't work, making it difficult to order room service. However, the staff were not helpful or accommodating in resolving this issue.

We had a minor issue with our room at Leonardo Royal Hotel, but the staff quickly resolved it and went above and beyond to make sure we were comfortable. The breakfast buffet was delicious and offered a wide variety of options. The on-site parking was convenient and reasonably priced. I highly recommend this hotel for its excellent service and amenities.

The Leonardo Royal Hotel in Birmingham is perfectly located in the city center, close to shops, restaurants, and the main area. It provides easy access to the concert arena and the charming canal area. The hotel staff are friendly and welcoming, ensuring a pleasant stay. The rooms are well-presented and clean, with comfortable beds and a variety of pillow options. Guests can enjoy nice facilities and a delicious restaurant menu. it's a great choice for its convenient location and excellent service.

One minor downside was the occasional noise from a nearby nightclub, but it didn't significantly disturb the stay.

We had a great time staying here. The location was perfect for us, close to lots of great eateries and within walking distance of the city centre. We were pleasantly surprised to find that despite being in the centre area, our room was incredibly quiet. The additional services like welcome drinks, room service, and laundry made our stay even more enjoyable. Our room was comfortable and had all the amenities we needed, including an iron, mini-bar, in-room safe, and tea and coffee facilities. The staff were excellent, making lovely cocktails for us and being very accommodating throughout our stay.

We highly recommend this place to anyone looking for a comfortable stay in a great location.

The hotel’s location was great, situated in the middle of many bars, restaurants, and shops. It was also easy to find from the train station and located next to a metro stop, providing convenient transportation options. The breakfast buffet had some hot food options that were enjoyable, such as the hot baps and the good selection of teas.

Customer service left a lot to be desired. There were long queues at check-in and check-out, and the staff seemed overwhelmed and understaffed.

Clean, friendly staff, good breakfast, convenient location, helpful, on-site parking.

Don't have any issues at all.

We stayed at this hotel during Easter and we were impressed by the complementary breakfast and free parking. The hotel was located in a great spot, close to the city center and easy to access. We enjoyed the comfortable beds and how clean the rooms were kept.

Our experience was tarnished by a series of mishaps. We were promised an early check-in but had to return later, which was inconvenient and frustrating.