The hotel's cleanliness was top-notch, with modern and well-maintained facilities. The location right off the expressway made it incredibly convenient for our travels, and we were pleasantly surprised by the quick access to the area's shopping and dining options. Additionally, the complimentary breakfast had a wide variety of well-prepared selections, and the staff serving breakfast were friendly and helpful.

Nothing to dislike; our stay was thoroughly enjoyable.

Convenient location near freeway, shopping, movie theater, and restaurants. Clean and comfortable room. Friendly and helpful staff. Good complimentary breakfast with variety of options. Fun pool area for kids.

I recently stayed at this new hotel for a family visit to Cleveland. The location was perfect, right off the expressway and close to the Cleveland Clinic. The beautiful hotel had a great pool area that my kids loved, and the beds were super comfy. The staff was friendly and accommodating, and the complementary breakfast had a variety of options. I will definitely make this my go-to hotel when visiting Cleveland.

Would definitely recommend this hotel.

This hotel has a prime location right off the expressway and is easily accessible. The rooms are spacious and equipped with all amenities like TV, microwave, refrigerator, and work desk. The bathroom has good water pressure but watch out for the sink faucet splashing. The attentive service makes the stay even more enjoyable, from the kind and helpful staff to the excellent breakfast provided. The breakfast offers many fresh options including allergy-friendly foods.

There was one staff member who was unhelpful and not very friendly.

I had an absolutely wonderful stay at this hotel! The rooms were spacious and clean, perfect for my fiancé and myself. The staff was friendly and attentive, making us feel welcome throughout our stay. The location was fantastic, with plenty of shops and restaurants nearby, and it was easy to find. The attention to detail in the hotel, from the work tables and charging stations to the classy outdoor mall attached, was impressive. I can definitely see this hotel being great for families, as the amenities were superb. it was a fantastic experience!

All was great, no complaints whatsoever!

We were thrilled with our stay at the Holiday Inn Express in Westlake. The spacious room and comfortable beds made us feel like we were in a five-star hotel. The breakfast options were great to start our day off right. Despite a couple of small inconveniences, like a missing sleep function on the TV remote and a minor issue with water pressure, our overall experience was fantastic. We would definitely recommend this hotel for a comfortable and convenient stay.

The value for money was great and the room was clean and comfortable. The location was convenient, close to the freeway, shopping, movie theater. The staff were friendly and helpful.

The breakfast menu could use some improvement.

Perfect location, beautiful outside, Amazing breakfast, comfy bed, Friendly employees, brand new, Clean property and room.

Couldn't fault.

We had a fantastic stay at this hotel. The staff were friendly and check-in was fast and flawless. The hotel facilities were clean and well-maintained, and the location right off the expressway was convenient for our travel needs. The breakfast served at the hotel was outstanding, with plenty of well-prepared selections and friendly staff to assist us.

Nothing, all excellent.

The staff at the hotel were amazing. They went above and beyond to make our stay comfortable and enjoyable. The shuttle service provided by Chris was a lifesaver, especially when we needed transportation to a funeral. The women in the breakfast room were incredibly thoughtful and kind, asking if we needed anything else even when they were about to close. The hotel's location was also very convenient, with easy access to the freeway, shopping, a movie theater, and restaurants. The complimentary breakfast had a good variety of options and the pool facilities were great, with a children's area and a Jacuzzi.

The only negative aspect was that the ice machine on the 4th floor wasn't working, but we were able to go to the 5th floor to get some ice. Plus, the hotel staff were some of the nicest people we've encountered during our travels.

Beautiful new hotel. Warm and welcoming staff. Clean rooms and property. Convenient location near attractions. Comfortable beds. Good breakfast with kind cafeteria attendant. Fun pool area for kids. Rate for Cleveland Clinic patients

Nothing everything was great.

The value for money was outstanding, and we were pleasantly surprised by the affordable prices. The attention to detail in the rooms was impressive, with comfortable beds and basic amenities like a coffee maker, microwave, and mini fridge. The hotel's location was perfect, with great restaurants just across the street, making it convenient for dining options. The staff provided excellent service and were very friendly, making us feel welcome throughout our stay. Furthermore, the breakfast selection was varied, and we particularly enjoyed the unique pancake making machine, which added a fun touch to our mornings.

All in all, our experience at this hotel was terrific.

Clean, comfortable, quiet hotel. Conveniently located off expressway. Friendly and accommodating staff. Amazing complimentary breakfast. Beautiful hotel, both inside and out. Great pool area for kids. Close to Cleveland Clinic for appointments.

Nothing, it is perfect.

Had an amazing experience during my Christmas stay at this hotel. The spacious and clean rooms were equipped with all the necessary amenities like mini fridge, microwave, and Keurig. The abundance of accessible electrical outlets made charging my devices a breeze. The staff was friendly and helpful, and the convenient location near the freeway, shopping centers, movie theater, and restaurants was a major plus. The festive decorations in the lobby added a warm and cozy touch to the holiday atmosphere.

Although overall the room seemed clean, there was an unfortunate incident with a dirty toilet seat that was not up to standard. This raised concerns about the cleanliness of the rooms in general.

The breakfast selection was fresh and had a great variety. The highlight was the helpful and patient Korean lady.

Felt spoiled, nothing was too much trouble.