The pool area was fun for kids, with a nearby arcade. Conveniently located near restaurants and shops. Hotel room was clean and comfortable. Staff were friendly and attentive. Enjoyable stay overall.

The hotel offers great value for money with its affordable prices, especially considering the unique wood flooring in the rooms. I was pleasantly surprised by the attention to detail and the fact that the rooms are in good condition. The staff was friendly and accommodating, going above and beyond to ensure a pleasant stay.

All was fantastic and exceeded my expectations.

I recently visited Holiday Inn Hotel for a business trip and was amazed by the exceptional service I received. During my stay, I faced a personal tragedy as I found out about the passing of my brother. However, the entire hotel staff went above and beyond to take care of me. They walked me to my room from the bar/restaurant, checked on me regularly, and even provided me with water and snacks. Their compassionate support made a difficult time a little easier. Additionally, the bartender, Brian, remembered me by name and made me feel welcome every time I visited. The food at the hotel's restaurant was excellent, and I never felt the need to dine elsewhere. The hotel also offered shuttle services during bad weather, which was a great convenience for someone like me who isn't comfortable driving in snow/ice. I would highly recommend Holiday Inn Hotel & Suites in Maple Grove to anyone traveling to the area. I look forward to my visits and appreciate the top-notch service provided by the hotel.

My stay at the Holiday Inn Hotel was fantastic. The staff went above and beyond to ensure my comfort and satisfaction. The customer service was exceptional, making me feel valued and cared for throughout my stay. The amenities were top-notch and the rooms were nicely updated. Despite a few minor issues, such as the TV/cable in the kids' room being unreliable and some noise from other guests, my overall experience was great. The hotel's location is convenient and the food served was phenomenal. I would definitely recommend this hotel to others. I had a wonderful stay at the Holiday Inn Hotel and would gladly return in the future.

During our business trip to the Maple Grove area, we found the location of the hotel to be very convenient. It was close to business parks, which made commuting easy. We also appreciated the proximity to many restaurants and stores, providing plenty of options for meals and shopping. Additionally, the hotel had a water park, which was a fun and enjoyable feature.

The housekeeping staff seemed to only do a light cleaning, with trash dumped, towels restocked, and a light vacuuming. We expected a more thorough cleaning, including a change of sheets.

The value for my money was great and the room was clean and comfortable. The location was convenient, with plenty of restaurants and stores nearby. The staff treated me with exceptional hospitality and made sure I had everything I needed.

The breakfast menu could have been more diverse and had more options.

Incredible staff, comfortable room, good food, friendly service, awesome pool area, great breakfast.

Couldn't find any faults at all.

We had a fantastic stay at this hotel. The cleanliness was top-notch, with clean rooms and a lobby that was kept spotless even during remodeling. The hotel facilities were impressive, with a great pool area that included a fun waterpark. The location was convenient, close to a community recreation center as well as various restaurants and shopping options. We particularly enjoyed the breakfast buffet, which offered a tasty selection. Lastly, the staff was friendly and helpful, with Aunesty at the check-in desk standing out as a bright and enjoyable presence.

Nothing not to love.

The water park was great for kids under 5 and not too crowded. The rooms were clean and comfortable. The staff was friendly and helpful, even providing to-go cups for our drinks.

The hotel felt dingy and outdated. The pool was over-chlorinated.

This hotel is located in a great area where you can find everything from fast food to bar food, to Maple Grove Community Rec Center to swim and many shops to explore. The staff is extremely helpful and attentive, and I loved the unique wood flooring in the room with a pull-out couch for my preteen girls to have a sleepover birthday party with a swim. Also, the breakfast included was a great value for money.

I couldn't find anything wrong with this hotel.

Clean and comfy rooms with a big breakfast selection, including French toast sticks. Convenient location for shopping and close to Mall of America. Relaxing water park with thrilling water slides. Friendly staff.

I recently stayed at the Holiday Inn Hotel & Suites and had a fantastic experience. The staff went above and beyond to ensure my comfort throughout my stay. The hostess and bartenders were amazing, always checking in and anticipating my needs. The amenities were fantastic, and the service was top-notch. The management was attentive, making me feel appreciated and taken care of. The swimming pool and small water park were a great attraction. the best customer service I've experienced in a long time. Highly recommended!

Totally recommend this hotel.

Great location, friendly staff, upgraded room, clean and comfortable, yummy breakfast.

Nothing to be said.

Excellent food and friendly staff, with a convenient location close to my destination. The bartender was knowledgeable and had great recommendations for local food and drink. , the complimentary snacks in my room were a welcome surprise.

My stay was marred by multiple issues. My room was not clean and there were visible stains on the linens and towels.

During our stay at the Holiday Inn Hotel, we were pleasantly surprised by the excellent customer service provided. The staff went above and beyond to ensure a comfortable and enjoyable experience. They were attentive and eager to assist with any needs or concerns we had. Additionally, the rooms were spacious and the beds were incredibly comfortable. We also had a great time at the water park. I highly recommend this hotel for a pleasant and enjoyable stay.