We always stay at the Lenox when we're in town and this stay did not disappoint. The staff is super friendly and prompt, always going above and beyond. The concierge service is exceptional, helping us secure hard-to-get reservations. The location is perfect, close to everything and easy to get around. The hotel is beautiful and the rooms are quiet with great views. The extra touches like chocolates on the pillows and complimentary snacks make it feel like a home away from home. We would love to stay here again!

Totally recommend this hotel.

The moment I walked into the lobby, I was captivated by the ambiance and felt instantly welcomed. The location was perfect, with Newberry Street just a short walk away. The rooms at the Lenox were not only spacious, but they were also beautifully decorated, creating a cozy and elegant atmosphere. I loved the fact that I could enjoy a warm fire in my room on a cold Boston night. The attention to detail from the staff was outstanding. They went above and beyond to make my stay unforgettable. The hotel even surprised me with a bottle of wine for my anniversary, which was a lovely touch. Complimentary coffee, tea, and hot chocolate were also available, providing a cozy start to each day. Despite a few minor issues such as a small bathroom and the absence of a coffee machine in the room, overall, I highly recommend the Lenox hotel. It truly gave me the peace of mind and comfort I needed during my trip away from home.

The hotel is stunning with luxurious rooms and a magnificent lobby. The views from the rooms are breathtaking, allowing guests to enjoy events like the MIT fireworks show. The amenities are top-notch, including a loofa in the bath products and complimentary bottled water. The service is outstanding, with attentive staff who remember guest preferences and offer personalized touches like turn-down service with Lindor chocolates. The doormen and bellman go above and beyond, offering umbrellas and providing a stuffed hotel mascot for children. The hotel's location is fantastic, conveniently situated near popular attractions, dining options, and shopping.

Felt super comfortable, with no complaints.

Excellent location, friendly staff, big room, good bars, ideal for walking and shopping.

Nothing is perfect.

I absolutely loved my stay at this hotel! The location was perfect, with easy access to the train and close to all the attractions I wanted to see. It was so convenient to be able to walk to the sites I wanted to visit and explore this beautiful city. The hotel itself was stunning, with luxurious amenities and attention to detail that made my stay even more comfortable. The staff were incredibly welcoming and helpful, making me feel right at home. The room was spacious and well-appointed, with everything I needed for a relaxing stay. I especially appreciated the little touches like chocolates on my pillow and the grab-and-go coffee and fruit in the morning. The service was top-notch, from the room service to the concierge. this hotel exceeded my expectations and I would definitely stay here again!

I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay in this city.

Our family had an amazing stay in a beautiful hotel located in a lively Boston neighborhood. The location was just perfect - steps away from Newbury Street, filled with high-end shops and restaurants. We enjoyed a spacious room with a stunning view from the balcony. The bathroom was sparkling clean and stocked with luxurious amenities. The staff were friendly and provided exceptional service, including a tasty breakfast delivered straight to our door. The facilities were top-notch and we appreciated the unique touches such as complimentary bottled water and turn-down service with chocolates.

We found the air conditioning system to be a bit inconvenient to use, which made regulating the temperature a bit of a challenge at times.

Arriving at the hotel, we were pleasantly surprised to find that we were upgraded to a spacious room with a beautiful view. The staff was accommodating and friendly, making us feel welcome. Additionally, the hotel's location couldn't be better - it was conveniently located near all the attractions and had easy access to public transportation.

Our experience at the hotel was marred by the high price we had to pay. It felt like we were paying a premium just for the location and the name of the hotel.

Our stay at the luxurious hotel was unforgettable. The location was perfect for exploring the city with ease. The ambience was exquisite, and the room was spacious with a lovely view. Even though we called several times, the phone in the room didn't work, but it was a minor issue.

Great location, near top restaurants. Room was spacious, comfortable, and clean. Staff was superb, friendly, polite, and attentive. Pet-friendly policy was a plus. Enjoyed breakfast and dinner at hotel restaurant.

I had an amazing experience at this hotel. From the moment I arrived, the staff greeted me enthusiastically and took care of my luggage. The front desk attendant, Hillary, was professional and friendly, providing me with all the necessary information about the hotel amenities. I was delighted to learn that room service is available 24 hours a day, perfect for someone like me who travels across time zones. The hotel room itself was beautifully appointed, with a stunning view and complimentary bottled water that was replenished daily. A personalized handwritten note and a box of chocolates welcomed me, making me feel truly pampered. The location of the hotel was ideal, right in the heart of the city and close to the green line transportation. Plus, the late-night menu was a great added bonus. my stay at this hotel exceeded my expectations, and I would definitely return.

Nothing, everything was excellent.

I had an incredible stay at this hidden gem of a hotel. The traditional and beautiful design combined with the attentive and friendly staff made my first visit to the city a memorable one. The small gestures, like the staff pressing the elevator button for me, made me feel valued and appreciated. The City Bar, Sols, and City Table are all worth a visit, with their fantastic staff. Thank you for the amazing experience. I can't wait to come back soon. I highly recommend this hotel.

The value for money at Lenox was excellent and the room was spacious and comfortable. The location in Back Bay was perfect and the staff were friendly and welcoming.

The menu for breakfast could have had more options.

We really enjoyed our stay here. The location was perfect, close to everything we wanted to see and right by the train station. The staff were fantastic, always making sure we had everything we needed and providing great service. The room was very comfortable with all the amenities we could need.

Highly recommend this place to anyone looking for a great place to stay.

Everything excellent, welcoming staff, lovely room, great food, perfect location.

Nothing all good.

I recently stayed at The Lenox for a few nights and had a wonderful experience. From the moment I called to confirm my check-in time, the staff went above and beyond to make my stay enjoyable. They even had my room ready earlier than expected, which was a pleasant surprise. The bed was incredibly comfortable, and I loved the extra pillows. Every staff member I encountered was professional, courteous, and eager to help. The hotel's location is great, and the coffee service in the morning was a nice touch.

I highly recommend this hotel.