the staff's warm welcome and top-notch service stood out, making us feel right at home. the comfortable beds and stellar breakfast were the cherries on top during our escape.

musty smell in the room.

Jaw-dropping meals, super easy room access, comfy bed, EXCELLENT staff, and delightful pool area.

The Mercure Charlestown in Newcastle was a delightful stay for me and my 4-year-old daughters. the excellent breakfast and dining room staff were outstanding, always pleasant and accommodating. the hotel's proximity to shops, comfortable beds, and included breakfast were highlights. the pool was a great relaxation spot, though the spa was a bit disappointing. Nearby landmarks like Newcastle Entertainment Centre and Richley Reserve offered fun family outings, enhancing our bonding experience.

clean rooms - great location near shops - amazing buffet breakfast, and dinner options - plus a cool pool to relax in with the grandkids.

Recommend.

Chose this hotel for a business mixer. Utilized the facilities like the swimming pool, dining options, and meeting rooms. All were convenient and well-maintained.

Lack of a dedicated business center made it challenging to print essential documents for the event.

As trekkers and a group of friends, we loved the variety of activities offered. The breakfast was delicious and energized us for our adventures. The late-night check-in made our arrival stress-free. The renovated pool area was a great spot to relax and unwind. The friendly staff added to the positive experience.

Felt so at ease, no reason to complain.

I was pleasantly surprised by my recent stay at Mercure. The room was spacious and clean, with a comfortable bed and plenty of clean towels. The mini bar was well stocked and the hot shower was excellent. Despite a minor issue with the TV remote, I still had a relaxing time in the room.

The hotel is conveniently located near major shopping centres, making it easy to explore and shop. The friendly reception staff provided an upgrade, offering great customer service. The rooms are clean and comfortable, with free off-street parking available. The breakfast buffet is simple yet adequate, ensuring a good start to the day.

The shower in the room can be difficult to use, with a shower over the bath setup.

Great location, lovely views, spacious dining room, comfortable bed, friendly staff.

Can't fault the property.

Great location, stunning views, spacious dining room. Comfortable beds and pillows. Delicious meals, especially the breakfast buffet. Friendly and attentive staff. No noise from the busy intersection. Highly recommended.

We had a wonderful stay at this hotel. The staff were incredibly helpful and friendly, making us feel welcome from the moment we arrived. The restaurant on-site was lovely, and the food was absolutely delicious. We were pleased to find that this hotel is conveniently located near a shopping square and a hospital, making it perfect for our needs. The room was clean and comfortable, with all the amenities we needed, including a TV and Wi-Fi. this hotel provided great value for money and exceeded our expectations.

We highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

Stayed at a hotel near Newcastle for New Year and had a great experience. the staff were friendly and welcoming. the hotel location was perfect, close to all the main attractions. We enjoyed the complementary breakfast and parking. the room was clean and spacious with comfortable beds.

The hotel needs some updating. the room felt outdated and the noise from the hallway and dripping gutters was annoying.