Despite the initial encounter with a less-than-friendly front desk attendant, my stay at the Mercure in Pakenham was saved by the fantastic room amenities and delightful breakfast service. While there were some hiccups with breakfast options and internet connectivity, the overall experience was positive, thanks to the accommodating staff and comfortable accommodations.

The staff are INCREDIBLY FRIENDLY and humorous, ensuring a delightful stay. Rooms are impeccably clean, comfortable, and tranquil, offering a rejuvenating retreat. Delicious breakfast with good coffee, reasonably priced, and spacious, well-equipped rooms radiate a modern charm.

the service here is absolutely amazing! friendly staff, always willing to help and make you feeel special. Love the personal touches! a real gem. 😍

The room at Mercure was perfect for our family, and the bed and pillows were incredibly comfortable. The hotel also had modern facilities that made our stay amazing. I would definitely recommend this hotel.

During my Christmas stay, the hotel provided excellent facilities that made my experience amazing. The well-appointed and modern facilities were a delight to use. the hotel's location was advantageous as it was easy to get to via the freeway, and the staff were friendly.

the absence of essential amenities like a fridge and a microwave made my stay less comfortable. the unreliable Wi-Fi made it difficult to stream TV on my laptop.

The location of the hotel is ideal, as it is close to a music event venue. The staff were friendly and helpful during check-in, making the process easy. The room I stayed in was comfortable, with a cozy bed and pillows that provided a good night's sleep. The bathroom was clean and well-maintained, with all necessary amenities. The continental breakfast offered was reasonably priced and had a variety of options to accommodate different dietary requirements.

There were no clear instructions on how to operate the TV in the room, which was a bit frustrating. It would have been better if there had been a reduced room rate given the inconvenience.

The new hotel offers modern facilities for an amazing experience. Friendly staff, easy check-in, and well-priced breakfast with dietary options available. Conveniently located near the freeway. Comfy beds, true to Mercure standards.

I recently stayed at a luxurious 4-star hotel and had a wonderful experience. The staff were friendly, attentive, and always ready to assist me with any request. I also appreciated the fact that they were knowledgeable about my dietary requirements when it came to breakfast. Although I didn't have the chance to try it, the pricing seemed reasonable.

I wholeheartedly recommend this hotel to anyone looking for a luxurious and satisfying stay.