the modern and clean rooms, coupled with the attentive and friendly staff, made my experience truly outstanding. the location, right next to the train station, was incredibly convenient for our daily commute. I was particularly impressed by the amazing indoor pool and spa, providing a perfect setting to unwind after a long day of meetings.

Claustrophobic initial room;

The hotel's decoration was simply lovely, dear. the general areas were so elegant and spotless, making me feel like a queen. For us seniors, the accessibility of the location was ideal, right by the train station and trams, making it a breeze to explore Melbourne without tiring ourselves out.

Wish the children working there had more activities for seniors.

right opposite the train station and trams, super convenient! our room was spacious and bright, comfy bed and a clean bathroom. the staff were all friendly and helpful, making our weekend celebration extra special.

There was nothing I didn't like in our experience! 😊

The room felt cozy and inviting with its premium bedding and laptop-friendly workspace. As a solo traveller, I appreciated the spacious layout and modern amenities, like the large TV and fast internet.

I found the pillow options to be a bit too firm for my liking.

Compared to my previous stays at hotels, the service at this hotel was exceptional. the staff were welcoming and attentive, always greeting me with a smile. the room service exceeded my expectations, especially the in-room breakfast which was delicious and filling. the bar and lounge area had a great atmosphere, and the breakfast spread was excellent, with a variety of options including tasty scrambled eggs. the cleanliness of the rooms and common areas was top-notch, making my stay comfortable and enjoyable.

One thing that could be improved is the limited pool area. While the outdoor swimming pool was nice, it would have been better if it was indoors to shield guests from the elements.

The nightly Chocolate Hour felt like stumbling into Willy Wonka's chocolate factory - a magical experience with endless sweet treats. the exquisite churros tasted like they were handcrafted by chocolate fairies, making every afternoon an indulgent delight.

Construction noise in lobby.

The location was fantastic, with easy access to public transportation and a variety of shops and restaurants nearby. It was really convenient being opposite the Spencer Street station, close to the Southern Cross Sky Bus terminal, and next to the Southern Cross station. The staff were friendly and attentive, ensuring our needs were met during our stay. The room was clean and comfortable, with a well-catered breakfast available. The view from our room was stunning, overlooking the city skyline.

The elevators lacked audible cues, which could be challenging for visually impaired individuals.

Convenient location and eco-friendly efforts. the hotel offered easy access to transportation and shopping areas. the environmentally-friendly hotel practices, such as separating waste and using refillable shampoo and soap bottles, were great for the planet.

Disappointing staff service. At check-in, the staff was rude and unapologetic for their mistake.

Friendly staff, convenient location, easy access to trains/buses, excellent food, brand new and spotlessly clean.

Nothing to dislike.

The pool area was awesome for chill vibes after exploring Queen Victoria Markets and Melbourne Town Hall. the free chocolate sesh was a sweet touch! the restaurant Mi served up dope food, and the staff even sang for my friend's birthday. Rad experience overall!

Wish there was a cooler hangout spot for us teens. More upbeat music or maybe a games room would've leveled up the fun factor.

We were pleasantly surprised by the warm greeting we received from the reception staff upon arrival. Check-in was a breeze, and our room was outstanding with all the necessary amenities. The bed was incredibly comfortable, ensuring a restful night's sleep. Despite facing the street, we were amazed at how quiet the room was. Checking out was quick and efficient.

We had an amazing stay at this hotel! The location opposite the train station was so convenient and made it easy for us to explore the city. The staff were incredibly friendly and attentive, taking care of our every need. The room was clean and comfortable, with all the amenities we could ask for, including a mini-bar and free Wi-Fi. The pool area was a highlight, with a heated swimming pool and sun loungers where we could relax and unwind. The restaurant served delicious food and the bar was a great place to enjoy a drink. the service and facilities at this place were top-notch.

This hotel is recommendable to all.

Exceptional chocolatier, excellent sampler sessions, fantastic rain head showers, great staff.