the breakfast and dinner offered a good variety of tasty options, and the spacious rooms were kept clean. the cozy main hall was a welcoming space, although some areas like the spa could use renovation. the relaxation facilities like the indoor swimming pool and sauna added to our enjoyment, and we also explored nearby landmarks like the Velyanova house and the House Museum of Neofit Rilski, enhancing our family bonding experience.

The location of the hotel is excellent, making it easy to access the ski slopes. The breakfasts were very good, and the ski storage room was convenient. some areas such as the beds and cleanliness could be improved. Despite this, the value for money is good, with free parking available. The valet guy was super friendly, adding a personal touch to the stay.

Convenient location, close to ski lift. Facilities include saunas, Roman bath, outdoor Jacuzzi, and swimming pool. Delicious breakfast, with option for dinner. Friendly staff, always helpful. Comfortable rooms with daily towel service.

Great location close to ski lift, spacious rooms, nice lobby, friendly staff, pool and spa facilities, efficient transfer to gondola.

Nothing, all excellent.

The hotel was conveniently located near the town and attractions like the gondola station, making it easy to get around. the food was good with a variety of international and traditional dishes to choose from. One great aspect was the spa area, which provided a relaxing atmosphere to unwind.

The hotel lacked proper soundproofing, so noise echoed throughout the halls making it difficult to sleep. the staff was often unresponsive to complaints, and service could be slow.

The lobby of the hotel was a welcoming sight upon arrival. The rooms were spacious and clean, although in need of refurbishment. The maid service was good, with fresh towels provided daily. The saunas in the spa were fantastic, offering a choice of herb infusion or Himalayan salts. The location was very convenient, close to the town and the gondola station. The ski shuttle service was efficient. I would recommend this hotel for a relaxing stay in Bansko.

I had a fantastic stay at this hotel! The location is amazing, only a short walk to the ski lift. The staff were incredibly friendly and helpful, making me feel welcome from the moment I arrived. The hotel itself is beautiful, with modern facilities and a cozy lobby with a lovely fire. The room I stayed in had stunning views and was clean and comfortable. The breakfast selection was great, with plenty of choices to suit everyone's taste. The pool and spa facilities were the perfect way to relax after a long day on the slopes. I couldn't have asked for a more luxurious and comfortable hotel experience.

I would highly recommend this hotel to families.

The hotel is conveniently located near the center of town, making it accessible to restaurants and other attractions. It is also close to the ski lift and gondola, providing easy access to the slopes for skiing or snowboarding. The rooms are spacious and clean, offering a comfortable stay for guests. The breakfast is varied and delicious, with a range of options including fresh fruits, vegetables, and Bulgarian dairy products. the hotel boasts great facilities such as a pool and spa complex, perfect for unwinding after a day of activities.

There are some minor issues with the bathroom, such as leaking from the shower cabin.

Spacious rooms with amazing mountain views. Clean and modern facilities. Delicious and varied food options. Convenient location near shops and gondola. Friendly and efficient staff.