I recently stayed at Surestay Hotel in Castlegar for a week-long trip. The rooms were clean and comfortable, with convenient amenities like a mini-fridge, sink, and stove. The staff was incredibly friendly and helpful, going above and beyond when our A/C unit had an issue. The hotel is also pet-friendly, with a backyard area for dog walks and a lovely outdoor eating area with a BBQ. it was a great experience.

Would recommend this hotel.

I recently had a fantastic stay at a hotel in a central location. The staff were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. The room was clean and comfortable, with a working kitchenette that was perfect for my needs. I also appreciated the attention to detail, with towels provided and a balcony to enjoy the views. The breakfast included in the price was a pleasant surprise, especially as I follow a Keto diet. I was delighted to find a variety of options that fit my dietary requirements. this hotel offered excellent value for money, with its reasonable prices and basic amenities that met all my needs.

No issues at all, everything was just fine.

The hotel is conveniently located close to a variety of restaurants, making it easy to find a good place to eat. The rooms are comfortable, with spacious and clean bathrooms. The service provided by the front desk staff is friendly and helpful. Additionally, there is a very good bistro nearby for guests to enjoy.

Some guests experienced issues with sand being tracked into their rooms, which can be inconvenient.

For the price we paid, we got excellent value for our money. The room was spacious, modern, and clean, with the added bonus of a fridge and microwave. The hotel's location was convenient, with a Safeway grocery store right across the street. The staff was friendly and accommodating during our stay.

The breakfast offered could be improved by adding more variety and appealing options.

the ground floor upgrade was appreciated, clean rooms, and breakfast was a nice bonus.

Balcony couldn't be used due to bugs and spider webs.

During my recent stay at Surestay Hotel By Best Western, I was impressed by the comfortable beds. The facility itself is well-maintained and the location is prime. I also had a positive experience with the staff, who were incredibly helpful and attentive. One particular incident stood out to me - I slipped in the washroom and needed extra towels to clean up the mess. When I called the front desk, they immediately asked if I was okay and sent someone to check on me within minutes. It was a small gesture, but it made me feel genuinely cared for as a guest. I also appreciated that they accommodated my request for an early check-in. I had a great stay and would definitely recommend Surestay Hotel By Best Western to friends and family.

Nice big comfy beds, little balcony, big TV, updated bathroom. Friendly staff and variety of breakfast options. Menu pamphlets for nearby restaurant. Upgraded to ground floor unit upon request.

Felt welcome, nothing to complain about.

I had a wonderful stay at Surestay Hotel in Castlegar. The room was well-appointed and mostly clean, providing a comfortable space for relaxation. The lobby and breakfast room were also nice and added to the overall pleasant atmosphere of the hotel. The location was incredibly convenient, as it was centrally located, making it easy to explore the area.

I had a comfortable and enjoyable time at Surestay Hotel in Castlegar. Although there were a few hiccups, the positives outweighed the negatives, and I would definitely recommend this hotel for a comfortable and convenient stay.

Breakfast selection is excellent. Friendly and helpful staff. Nicely updated rooms. Comfy beds. Good value for the money. Pleasant and clean room.

The newly renovated rooms were a pleasant surprise. I enjoyed having a balcony on the top floor, even though it was a bit narrow. The rooms were equipped with a microwave, fridge, and coffee machine, offering convenience during our stay. the complimentary breakfast had a good selection, including hard-boiled eggs, cereals, waffles, and yogurt. The hotel's convenient location just off the highway made it easily accessible for us.

There were a few aspects that were not up to par. Housekeeping needs to improve their attention to detail, as we found dried blood on one of the sheets upon arrival.

Friendly check-in with Roxanne. Lost bag returned with medicine intact. Breakfast included. Smooth room change facilitated by helpful clerk. Spacious and clean rooms for three adults. Comfortable beds and pillows. Prompt TV issue resolution. Good variety in breakfast options. Exceptionally helpful staff. Great value for money.

I had a fantastic stay at Surestay Hotel By Best Western! The room was lovely and the facilities were top-notch. The staff went above and beyond to make my stay comfortable. The breakfast selection was great, with a good variety of options including protein items like boiled eggs and yogurt. I even forgot my slippers and they were kind enough to hold onto them for me until I returned. I highly recommend this hotel for its excellent service and amenities.

Great bed and pillows. Convenient location and pleasant staff. Quick response to TV problem. Good variety of breakfast. Upgraded to ground floor. Clean and quiet room. Central location for easy access. Well-maintained property and capable staff. Efficient AC and internet.

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Enjoyed a great weekend with some cool complementary facts and an ideal location for our hiking trip. The rooms are very clean and comfortable. Appreciated the cool coffee station. Very bright renovations that gave a nice vibe which helped create a great atmosphere to relax and feel comfortable.

The price could have been a little lower. The billing experience was not ideal, this is where we saw a little room for improvement.