The staff were genuinely friendly, professional, and accommodating. They made us feel welcome and were always ready to assist. The hotel itself, while it may appear older, is well-maintained and kept in good shape. We found our room to be quite spacious, providing lots of room to move around. The bed and pillows were top-notch, ensuring a comfortable and restful sleep. In terms of cleanliness, the hotel met our expectations - everything was clean and tidy. The grab and go breakfast included in our stay was decent, offering a variety of options to choose from. The bathroom was a standout feature, offering plenty of space and amenities that made our stay more enjoyable. The hotel's location, though not in the heart of the city, is conveniently situated near a strip mall and provides easy access to various attractions and activities. this hotel proved to be a great choice for our mid-range budget.

Nothings were bad during our stay.

I had a great value for my money at the hotel. The room was spotlessly clean, with comfortable beds and a spacious bathroom. The location was convenient, being close to the Bayshore Shopping Centre and within walking distance of dinner options. The staff were friendly and check-in and check-out were quick and hassle-free.

The morning meal could use some improvement. It would be nice to have more variety instead of the same breakfast every day.

We had a very comfortable stay at the hotel. The jacuzzi king bed room was spacious and clean. The room had a faint smell of chlorine bleach, which showed that it had been thoroughly cleaned. The hotel's location was perfect, with easy access to downtown and Carleton University. The staff was friendly and the building was well-maintained. we had a pleasant experience and would recommend this hotel.

We had a fantastic family stay at Holiday Inn Express. The complementary breakfast was excellent with a wide variety of options. The staff member in charge of the breakfast area was friendly and efficient. The kids loved the pool, and the mattress and pillows in our room were incredibly comfortable. The hotel was modern, clean, and centrally located. Despite a few minor issues, overall I highly recommend this hotel for a comfortable and enjoyable stay.

My recent stay at Holiday Inn Express in Ottawa was fantastic. I stayed for a few nights and found the hotel to be incredibly clean and comfortable, with updated facilities that felt brand new. The staff were friendly and provided excellent service, quickly delivering extra towels upon request. I especially enjoyed having the extra TV and couch in the room, adding a level of comfort and convenience. The bedroom area was also nice, although an extra blanket would have been appreciated. it was a pleasant stay with the added bonus of free parking.

Would definitely recommend this hotel.

The room was spacious and had plenty of storage for three people. The hotel had good Wi-Fi and was quiet, making for a comfortable stay.

Felt like home, no complaints.

I had a lovely stay at this hotel. The room was large and clean, with plenty of pillows on the comfortable bed. I was grateful for the affordable price I found on a travel site. The check-in and check-out process was quick and friendly, and there was ample free parking available. The hotel facilities were great, with a microwave, fridge, and Keurig coffee machine in the room. The staff were pleasant and responsive, and the breakfast menu offered a good variety. The hotel's location was convenient, close to the Bayshore Shopping Centre and within walking distance of dinner options. Additionally, the hotel is located near Parliament Hill, allowing easy access to this city's main attractions.

Not obvious to find.

great hotel, friendly staff, clean and spacious rooms, reasonable price, convenient location. Exceeded expectations compared to previous stay in Ottawa.

cold room and constant blowing of cold air

The hotel is perfectly located, with easy access to downtown and Carleton University. The building and rooms are clean, and the staff is friendly and accommodating. The breakfast is good, although there were some issues with replenishing certain items. The hotel has been recently updated, with all facilities appearing new or near new. The beds are comfortable, and the bathroom is large. Free parking is available, and there are dinner options within walking distance.

Felt right at home, no reason to complain.

We had a great stay at Holiday Inn Express! The room was clean, comfortable, and had an incredible shower. The bed was the most comfortable hotel bed I've ever slept on. The location was very central and convenient. Despite a small issue with the payment, the hotel staff assured us it would be corrected. I would highly recommend this hotel for a pleasant stay in Ottawa.

The breakfast had a great variety of options and the pool kept our children entertained. The hotel was conveniently located near a water park, shopping, and restaurants. The English-speaking staff were accommodating.

Felt like home, no complaints.

New building, comfortable beds, nice pool, very good breakfast, friendly staff.

Nothing, no complaints at all.

The clean room was larger than expected with plenty of storage. The location, about 20 minutes from downtown, offered various stores and restaurants. The accommodating and nice front staff provided a good breakfast, despite a few minor issues. Comfortable beds ensured a good night's sleep.