The hotel was conveniently located directly across from the Sky Train, making it easy to access different areas of Vancouver. It was also near the train station, which was convenient for exploring the city. The rooms were clean and comfortable, with comfortable beds and linens. The staff was friendly and accommodating, allowing guests to check their luggage in before check-in and after check-out. The complimentary breakfast had a variety of options to choose from. Additionally, the hotel offered free underground parking for guests.

The internet connection in the hotel was slow and often disconnected.

This hotel is a fantastic value for money, with basic amenities like free underground parking, breakfast included, and comfortable rooms that have been upgraded to a new heating system. Additionally, the location right at the mall means it's easy to find different restaurant options and there's access to a transportation network that makes it effortless to explore Vancouver's sights.

All was well, no complaints.

Convenient Location and Excellent Service

We had a great experience at this hotel. While there were a few drawbacks, such as the lack of changing facilities at the pool and some concerns about the security of the parking lot, the positives far outweighed the negatives.

Conveniently located near transportation and shopping. Friendly staff, parking is ample, and the outdoor pool is heated and enjoyable in cooler weather. Rooms are clean and comfortable with a satisfying breakfast. An overall great stay with good value.

The location of this hotel is just perfect for shopping and eating. Being right next door to a large shopping mall and directly opposite the sky train station and bus terminal, it offers easy access around Vancouver. The staff were very friendly and helpful, ensuring a pleasant stay. The rooms were up to date with new heaters, providing a comfortable environment. Additionally, the basic amenities were provided, and the attention to detail was evident.

All was satisfactory.

I had a great experience at Holiday Inn Express. The location was incredibly convenient, with the Metrotown Skytrain station right across the street and two malls within a 5-minute walk. The complimentary breakfast was delicious and had a wide variety of options, including eggs, sausages, pancakes, and more. The hotel also had a pool and fitness center, which was a nice bonus. The staff at the front desk were friendly and helpful, except for one lady with blond hair. The complementary snacks and drinks in the room were a nice touch, and I appreciated the availability of soft and firm pillows. The lobby computers were convenient and free to use.

Check-in was a bit slow due to limited terminals and staff in training. The air conditioner in the room was extremely loud, making it difficult to sleep at night.

Conveniently located near transportation and a mall. Breakfast options include eggs and omelets. Friendly staff with excellent customer service. Clean rooms and great amenities. Security measures in place for customers' safety.

I had a great stay at this hotel! The value for money was excellent, and the room was clean and comfortable. The location was convenient, right near the SkyTrain, and the staff were friendly and helpful throughout my stay.

The menu for breakfast could use some improvement, with more variety and options available.

As young families, we loved the attentive and helpful staff who went above and beyond to assist us. The hotel was very accommodating and even helped us locate a lost ring. The rooms were exceptionally clean and comfortable, providing a cozy and safe space for our family. The location was also excellent, with easy access to Burnaby's attractions and the convenience of free parking.

We felt extremely welcome during our stay and had nothing to complain about.

Over Thanksgiving, I had a great stay at a hotel in Burnaby. The complimentary breakfast was delicious, with plenty of options to choose from. The location was perfect, with easy access to nearby restaurants and shopping centers within walking distance. the room was very comfortable and made me feel right at home.

One downside to my stay was that the pool was outside, making it less accessible during colder weather. the elevators required a room key for access, making it slightly inconvenient when traveling with others who have different room keys.

My husband and I recently stayed at the Holiday Inn Express in Metrotown for a weekend getaway. The included breakfast was fantastic - clean, friendly service, gluten-free options, and a great variety of food. The bed was comfy and the location was perfect, with easy access to the train station and nearby attractions. Check-in was smooth, and the staff, especially the manager Scott, were very helpful and attentive. The room was clean and well-appointed, and we appreciated the added security measures throughout the hotel.

Would be happy to recommend this hotel.

Great location, near Skytrain and mall. Friendly, courteous staff. Clean, renovated rooms. Good breakfast, yummy pancakes. Convenient amenities nearby. Safe and secure. Equipped with fridge and microwave.

It was all superb.

Convenient location at mall. Options for restaurants nearby. Close to Skytrain for future trips. Walking distance to playground and Metrotown. Free underground parking. Good breakfast options. Friendly staff. Spacious and functional rooms. Free parking and complimentary breakfast. Proximity to SkyTrain

There was nothing I didn't like.