The location of the hotel was ideal, situated between the bus terminal and the city center. This made it convenient for exploring the area and easy to catch transportation. the staff were friendly and helpful, creating a welcoming atmosphere for guests. The room itself was comfortable and clean, providing a pleasant place to rest after a long day of activities.

The lack of communication and coordination among the staff was evident. In one instance, the cleaning lady entered the room while the guest was still present, causing a sense of unease and discomfort.

The value for money was great, and the room was comfortable and clean. The location was convenient, being close to the bus station and shops. The staff were incredibly helpful and friendly, despite the language barrier.

Breakfast choices could be improved with more variety and options.

our recent stay in puerto natales was great, but staying at hostal la base made it even better. the hostel exceeded our expectations with its clean rooms, comfortable beds, and friendly atmosphere. the location was perfect, making it easy for us to explore the city and catch our bus.

Wifi signal was weak.

I had a fantastic experience at this hostel. The staff went above and beyond to assist me, despite their limited English. They were able to answer all of my questions, book tours for me, and provide assistance in any way they could. Additionally, the on-site laundry facilities were incredibly convenient. The location of the hostel was perfect, as it was close to both the bus station and all of the shops. The room I rented with two twin beds was comfortable and the shelving/storage space was a helpful touch. I felt secure leaving my belongings at the hostel while I explored Torres del Paine. the staff were friendly and considerate, and I would definitely stay at this hostel again.

Nothing to be said.

The staff spoke English and stored our bags for free. The room had a TV and a great shower. The beds were comfortable and the bathroom was very clean. The hostel had a friendly atmosphere and a good breakfast with fresh and tasty options.

I had a great stay at this hostel! The value for money was excellent, with a clean and cozy room, a fantastic shower, and super comfortable beds. The location was convenient, just a short 10-minute walk from the bus station. The staff were amazing, they spoke fluent English, and they even let us store our bags for free while we went hiking the W trail.

The breakfast experience could have been better with more variety and options.

The staff were very helpful and friendly, always willing to assist with any questions or concerns. They were able to book tours for us and provide valuable information about the local area. The location of the hotel was excellent, conveniently close to both the bus station and all the shops in town. This made it easy for us to explore the area and shop for any necessities we needed. the facility provided laundry services, which was a great convenience for us during our stay.

On the day of our check-out, the cleaning lady entered our room and started cleaning without checking if we had vacated yet. This was quite inconvenient as we had not finished packing and had to rush to leave.