Central location, great staff with good English. Fantastic lake view. Clean rooms, friendly atmosphere. Good breakfast options and reliable WiFi.

I had a fantastic view of the lake from my room, and it was so comfortable and clean. The staff also gave great dinner recommendations. I would recommend this hotel.

We loved the stunning lake view from our room and the central location close to restaurants and buses to neighboring cities like Puerto Montt. The friendly staff and clean rooms made our stay comfortable.

Felt at home, nothing to complain about.

The hotel is conveniently located near the Casino, allowing easy access to entertainment options. The central area location also provides easy access to neighboring cities like Puerto Montt. Additionally, the hotel is situated on the lakefront, offering beautiful views. The rooms are well-appointed and the bathrooms are modern and spacious. The service provided by the staff is helpful and friendly. The breakfast offers a variety of options, including eggs, meat, cheese, and pastries. The facilities, such as the lounge and hallways, are well-maintained.

The breakfast service could be improved with more options and better organization.

Friendly check-in gentleman, English speaking, helpful with adventure activities, negotiated parking prices, felt like a friend at the hotel, good quality room.

Nothing, everything was great.

The complimentary breakfast was decent and they offered free Wi-Fi which was a plus. the hotel was in a great location, right by the lake and it was easy to walk to nearby restaurants and shops.

The worst part of our stay was the noise level. the thin walls meant we could hear everything going on in the hallway and nearby rooms.

the exclusive amenities exceeded my expectations, especially the Spa & wellness centre with its indoor swimming pool, sauna, Jacuzzi, and spa lounge. the restaurant offered a scrumptious buffet breakfast and special diet menus that catered to all my needs.

Good breakfast, great eggs, some meat but lacking bacon. Small plates of cheeses and hams. Fruit variety decent. Beverage selection fine. Room with California King bed and great bathroom. Centrally located. Spectacular lake view from balcony. Helpful staff. Reasonable price. Nearby supermarket and tour operator.