The rooms were spacious and quiet, perfect for a good night's sleep. The beautiful bathrooms were a nice touch. The hotel had a key location, being in a safe and upscale area. It was also a short distance from the center and other areas of interest. The staff were pleasant and helpful throughout our stay, making us feel welcomed and taken care of.

The furniture in the hotel seemed to be dated and not aging well, which affected the overall appearance of the lobby. There were issues with the air-conditioning during our stay, which could have been inconvenient for guests.

We stayed in a beautiful room in a very desirable area, away from the centre of town. The room was excellent, with a great bed and it was quiet. The hotel is located right next to a metro station, making it convenient for exploring the city. The staff were very accommodating, arranging a late check-out for us. The breakfast was second to none, with a variety of options to choose from.

Spacious, clean room with amenities. Nice restaurant for dinner, breakfast, and lunch buffet. Beautiful hotel. Super friendly staff. Wonderful food. Great location. Comfortable bed. Excellent staff, especially Christian. Club lounge a good option for meals. No disturbance from renovations. Excellent service at Estro restaurant and lobby bar. Impressive concierge service. Luxury city hotel with great attention to guest needs.

During my stay over Christmas, I really appreciated the warm and friendly staff at the hotel. They made me feel welcome and helped create a festive atmosphere. The location of the hotel was perfect, as it was within walking distance of popular attractions and had easy access to public transportation. Additionally, the hotel offered a delicious Christmas dinner, allowing me to enjoy a traditional holiday meal without having to leave the premises.

It gave the hotel a tired and worn-out feel. Additionally, the temperature of the shower was not consistent, and the hot water was lukewarm at best.

Spacious, clean room with great amenities. Nice restaurant for dinner, breakfast, and buffet lunch. Excellent staff, especially Christian the doorman. Club lounge is a good option for meals. Impressive wood panelled grand entrance and lounge bar serves great Bloody Mary's. Amazing spa facility.

We had a wonderful stay at this hotel, where we experienced true luxury and exclusive amenities. The Spa & wellness center was beautiful, including a heated indoor swimming pool, sauna and rooftop pool. The service was exceptional, with staff always catering to our every need. The location was great, just a short walk to many restaurants and shops.

The only minor issue we had during our stay was the limited entertainment options. Although there was a poolside snack bar and bar/lounge area, we were hoping for more lively activities.

The Ritz has an impressive wood panelled grand entrance and a beautiful lobby area. The lounge bar serves amazing Bloody Mary's and the spa is fantastic. The staff is super friendly and the food is wonderful. The breakfast buffet is excellent and the hotel staff is always helpful, even in last-minute situations like finding a taxi to the airport.

Felt right at home, no complaints whatsoever.

Beautiful & spacious rooms. Charming staff. Good location. Impressive entrance & lounge. Great Bloody Mary's. Fantastic spa.

No complaints.

The Ritz-Carlton exceeded our expectations in every way. From the moment we arrived, we were greeted with warm smiles and exceptional service. The location of the hotel was perfect, surrounded by great restaurants and shopping options. The pool area was a tranquil oasis, perfect for relaxation. The staff went above and beyond to cater to our needs, especially regarding our food allergies. The concierge floor was a fantastic touch, offering delicious food options and helpful recommendations for exploring the city. We also enjoyed a memorable dining experience in the main restaurant, with incredible service and food. The level of attention and care provided by the staff truly made us feel special throughout our stay. The clean and spacious room, along with the beautiful spa facilities, added to the overall luxurious experience. Despite a few minor hiccups, like a delayed delivery for a room service request and a crowded breakfast, our time at The Ritz-Carlton was unforgettable. I highly recommend this hotel for a truly exceptional stay.

I had an amazing stay at a luxury hotel in Las Condes. The grand entrance and lobby were stunning, and the lounge bar served the best Bloody Marys. The spacious bedroom and bathroom were beautiful, and the staff were so charming. The location was perfect for exploring the city.

Food for breakfast could have been better.

Great Location and Superior Service

Truly luxury city hotel with great attention to guests needs. Excellent breakfast buffet. Friendly and helpful staff. Great location to explore Las Condes area. Fantastic spa facility.

Felt very well, no complaints at all.

Excellent breakfast buffet. Friendly, helpful staff. Found a taxi at the last moment when mine canceled.

Loved the service, personal attention, cleanliness/safety, overall ease, Club. Excellent breakfast buffet, friendly and helpful staff, found me a taxi. Good location, grand entrance, lounge bar, fantastic spa.

Not one thing.

The hotel is located in the business district of Santiago, right next to a metro station for easy transportation. It is close to outlets and simple but nice restaurants. The cleanliness of the hotel is impeccable. The breakfast offered is excellent and the staff is friendly and helpful.

Nothing, all great.