I was pleasantly surprised by my stay at the Intercontinental in Hangzhou. The hotel's unique architecture and golden ball shape added a touch of magic to my experience. The location was convenient, with malls and restaurants within walking distance. The fitness facility and pool were great, although the sauna was a bit cold in the morning. The breakfast variety, while not as extensive as European Intercontinental hotels, was still satisfying for China. The staff was friendly and competent, although I had a small issue with the concierge. I highly recommend this hotel for fellow travelers.

We had a fantastic stay at this hotel. The rooms were spacious and well-equipped, with a large bathroom and a beautiful river view. The hotel had attentive staff who provided excellent service. The breakfast was amazing, and the staff were super wonderful. The location was also great, as it was close to scenic areas and within walking distance of the nearby shopping area.

All was good.

The hotel had amazing views over the city with large windows, allowing you to fully appreciate the beautiful surroundings. The rooms were spacious and well-equipped with all the necessary facilities. The hotel's location was perfect, with easy access to the airport and the old city. It was also located in a new area with stunning architecture.

Some of the staff were a bit old-fashioned and bureaucratic. The hotel policy seemed to prioritize rules and regulations over hospitality.

Spacious rooms with luxurious amenities including a walk-in wardrobe. English channels available for the first time in China. Beautiful views of the People's Theatre and river. Helpful and professional staff who speak English well. Excellent quality room on the 17th floor with a small gift upon arrival.

The hotel is located in a far area from the city, which makes it a peaceful retreat away from the tourist places like the West lake. The rooms are spacious and clean, with comfortable beds and stunning views of the river. The bathroom is well-equipped, offering a deep bath and a rain shower. The staff is friendly and ready to support big events. The breakfast buffet has a wide range of options to choose from, ensuring a satisfying start to the day.

The WiFi quality was very bad, with limited access to certain sites.

my stay at Intercontinental in Hangzhou was absolutely amazing. The value for money was excellent, especially considering the beautiful room and complimentary upgrade to a huge suite with fruit and wine. The location was very convenient, right in the financial heart of the city. The staff were extremely helpful and accommodating, making my stay even more pleasant.

Hotel breakfast could be improved by offering a wider variety of dishes.

Impressive architecture, a huge golden ball. Convenient location near a future subway station, currently under construction. Spacious, well-equipped and clean rooms with a beautiful river view. Great quality bed and curtains for a peaceful sleep. Spectacular lobby and bar design. Helpful and professional staff at reception and concierge. Rich breakfast buffet with good options. Excellent dinner at Sun & Moon Chinese restaurant. Friendly and polite staff. Beautiful hotel design, like a golden globe. Accommodating staff with early check-in and late check-out. Vast breakfast catering to different tastes. Convenient location with nearby metro line.

Spacious, well-equipped, and clean rooms with a beautiful river view. Spectacular design throughout the building. Great quality beds and curtains for a peaceful sleep. Helpful and professional staff at reception and concierge.

The hotel exterior mesmerizing, floor plan of room, room interior carefully built, exceptional audio system, attentive service.

There was nothing I didn't like.

Impressive architecture, superb hotel, spacious rooms, great view, convenient location for underground trains.

No complaints.

We had an incredible stay at the Intercontinental in Hangzhou. The hotel's unique architecture, with its striking gold sphere design, made for an unforgettable experience. The room we stayed in was spacious, clean, and offered a great view of the city. The breakfast buffet had a good selection of items to choose from. The location was convenient, with malls and restaurants within walking distance. The staff were friendly and competent, ensuring a pleasant stay overall. We highly recommend this hotel for a fabulous and memorable stay in Hangzhou. I would definitely recommend this hotel.

The hotel had a great location, right in the heart of the city. It was convenient for exploring the city and getting around. The room was spacious and comfortable, with a beautiful view of the river. The staff were friendly and helpful.

There were a few negative aspects of our stay. The windows were dirty and the sauna was not working, which was a letdown.

I had a great stay at the Intercontinental. The room was spacious and well-designed. The bed was comfortable and the view from the window was beautiful. The hotel's location was convenient, with shops and a mall nearby. The staff were friendly and always willing to help. Despite a few minor issues with the check-in process and language barriers, overall I would recommend this hotel.

The hotel has incredible facilities including a shopping center with luxury stores, and a beautiful view of the river. The staff was friendly and helpful, and English-speaking. Another plus is the comfortable mattresses that provided me with a great night's sleep.

The amount of flyers and promotional material in the rooms left me feeling like I was constantly bombarded with advertisements. The wifi connection was subpar and often slow.

The room had a luxurious design, a large bathroom with a river view, and a bathtub. The breakfast was amazing and the staff were wonderful. I would choose this hotel every time I travel to Hangzhou.