Excellent Service and Assistance

During our stay at Kempinski, we encountered a small issue with our reservation due to unforeseen circumstances. However, the staff at the hotel went above and beyond to help us resolve the situation. They promptly contacted the necessary parties and worked tirelessly to ensure our accommodation was adjusted according to our needs. Their willingness to assist and their professionalism truly stood out. I highly recommend this hotel for their exceptional service.

Exceptional service, attention to details, beautiful riverside view, delicious food, helpful staff.

Nothing.

This hotel truly provided me with a luxurious experience. The exclusive amenities met my needs and exceeded my expectations. The service was exceptional and attentive to every detail. The indoor swimming pool and sauna were a relaxing escape and the garden area was a tranquil oasis. The restaurant served delicious dishes with high-quality ingredients.

The live entertainment was lacking. However, this was a minor issue compared to the numerous positive aspects that this hotel provided.

The hotel is conveniently located near malls, offering easy access to shopping and entertainment options. The rooms are spacious and clean, with comfortable beds and well-lit interiors. The service provided by the staff is remarkable, with attentive and friendly assistance. The buffet breakfast offers a variety of delicious dishes, including a fusion of Eastern and Western cuisines. the hotel provides excellent facilities such as a swimming pool and gym, ensuring a pleasant stay for guests. The beautiful riverside view adds to the overall charm of the hotel's ambiance.

The sink located outside the bathroom area may be inconvenient for some guests.

Beautiful riverside view. Friendly staff, especially Roy and Bin Jin. Complimentary birthday cake was delicious. Clean rooms, English-speaking reception staff. Exceptional service, food, facilities, and location. Easy transportation arrangements. Delicious dinner. a wonderful stay. Would definitely return.

This hotel exceeded my expectations. The staff were friendly and attentive, and spoke English very well. The rooms were spacious and clean, with a great view from the high floors. I particularly enjoyed the delicious and fresh international buffet dinner, which included wine and beer - a great value for the price. The hotel was conveniently located near a mall and other tourist attractions.

I really can't think of any negatives about my experience at this hotel.