From the moment we arrived, we were impressed by the cleanliness and maintenance of the hotel. Everything was meticulously cleaned and polished, creating a beautiful and peaceful atmosphere. The hotel facilities were top-notch, with a wide range of amenities for our convenience. The location was perfect, as it was right next to a quality shopping complex with an abundance of good stores and restaurants. The breakfast offered a wide variety of Chinese and international dishes, including delicious cakes. The staff, especially the Front Desk Manager, Mr. Henry Yao, were incredibly friendly and welcoming, making us feel right at home.

None.

The rooms were spacious and comfortable, making for a pleasant stay. The location of the hotel was also convenient, with easy access to key areas in the city. Additionally, I enjoyed the breakfast spread, which offered a variety of delicious options.

The lack of English proficiency among the staff was a major drawback. Communication became challenging at times, especially when trying to make simple requests.

I had a fantastic stay at this hotel. The location was perfect for me as it was right next to a quality shopping complex and just a few steps away from a metro station. The cleanliness of the hotel was impeccable, everything was spotless and well-maintained. The hotel facilities were top-notch, especially the well-filtered air-con in my room and the modern bathroom. The breakfast spread was impressive with a wide range of quality items to choose from. The staff were incredibly helpful and friendly, always ready to assist with any requests I had.

For us, it was ideal.

The hotel had a great location near the train station and shops. The Poly Theatre was also nearby. The rooms and bathrooms were a good size, and the staff were mostly friendly. It was a nice and pretty place to stay.

Felt like a true getaway, no complaints.

Great location near metro station, clean and modern hotel, helpful staff, good breakfast, shopping mall nearby, delicate cleanup service.

Can't fault anything about it.

Staff professional, helpful. Great location near mall, park. Buffet breakfasts were excellent. Nice, large TV. Friendly staff, indoor pool.

Nothing to mention.

Convenient location with nearby shops, taxis, and metro. Good facilities and a cozy bar. Next to a shopping mall with plenty of eateries. Delicate cleanup service, even folding up clothes.

Couldn't stay longer.

Beautiful classic design. Great service and good breakfast. Convenient location near the metro. Staff speaks English

Outdated appearance and furniture. Smelly elevator hall.

The hotel location is fantastic, being right next to subway lines 11 and 2, providing easy access to various attractions. The staff were incredibly helpful and thoughtful, making us feel most welcome. The hotel facilities were modern and clean, and the breakfast offered a wide range of quality items.

Can't think of anything.

The value for money at this hotel was great, and the room was comfortable with a lovely bathroom. The location was perfect, close to a mall and park, and the staff treated me very well, especially the Front Desk Manager, Mr. Henry Yao.

The only thing that could have made the breakfast better was if the items were served hot.

The value for money at the hotel was excellent, with a comfortable room and a spacious bathroom. The location near the metro station was convenient, and the staff provided friendly and helpful service.

The breakfast could have been improved with fresher tasting food options.

Magnificent maintenance, beautiful grounds, friendly staff, excellent Front Desk Manager, top-notch restaurants, great location.

Everything was spot on.

I stayed at Kempinski for 3 nights during my visit to Shenzhen. The hotel is lovely and well-located in a coastal city shopping district. The staff was friendly and accommodating, and I particularly enjoyed the wide variety of Chinese and international breakfast options, especially the delicious cakes. The bathroom was spacious and the hot water was always available. The large bed provided a comfortable night's sleep, and the city view from the room was pleasant. The convenience store just a short walk away was a bonus for any late-night emergencies.

I do recommend this hotel.

I recently stayed at Kempinski in a central location, with access to subway lines and a lively pedestrian area. The hotel exuded old world charm and offered well-appointed rooms. The staff was professional and very helpful. The location was great, with a safe environment near a mall and park. The buffet breakfasts were fantastic, offering a wide variety of delicious options.

Can't recommend highly enough this hotel.

Conveniently located near multiple subway lines and a lively pedestrian area, this well-appointed establishment exudes a charming, old-world ambiance. The attentive and professional staff provide excellent service, while the spacious rooms feature large televisions and friendly, accommodating staff. Furthermore, the hotel boasts a delightful indoor pool and offers a great buffet breakfast.