Excellent service, outstanding staff, amazing experience, friendly people, cool city view.

Was all great.

As a tourist, I absolutely loved the fantastic city view from the 34th floor and being able to see the famous Shanghai Tower. The staff at The Portman Ritz-Carlton Shanghai were fluent in English and provided excellent service. The hotel is located in a vibrant neighborhood with numerous shops and restaurants, and it's conveniently situated between two subway stations. The large and comfortable bed, as well as the plush bathrobe, added to the overall luxurious experience.

I felt incredibly welcome during my stay and had no complaints at all.

The hotel is conveniently situated in a prime location, directly opposite the exhibition center, making it perfect for both business and leisure travelers. Moreover, it is located in a really amazingly designed mall that had virtually everything we needed, from shopping to dining options. The rooms are spacious and comfortable, and the service provided by the staff is exceptional. The breakfast offered is fully satisfying, with a wide variety of delicious options to choose from.

The pool areas felt more like part of a gym than a holiday destination, lacking the desired ambiance.

Great hotel with comfortable rooms, cool bars, and a decent pool and gym. Friendly and helpful staff. Highly recommend the dumpling restaurant next to the hotel. Perfect for a family with 2 small kids.

Felt exceptional, nothing to complain about.

Convenient location. Helpful and friendly staff. Memorable anniversary surprises. Clean and good value for price. Good food at the pool. Suitable for business travel.

Could not be improved in any way.

Excellent dinner with attentive staff. Comfortable bed and pillows. Convenient location for dining, shopping, and museums. Incredibly helpful and friendly staff. Gym and swimming pool available.

This hotel is a luxury heaven in the city center, offering exclusive amenities that exceeded my expectations. The room was spacious and elegantly furnished, with comfortable bedding and a stunning city view. The spa and wellness center was top-notch, and the service was impeccable - the staff were always available and attentive to my every need.

The only minor issue was that the continental breakfast could have had a wider variety of options. But overall, this hotel is a true gem and I highly recommend it to anyone looking for a tranquil and luxurious stay in the city.

My stay at The Portman Ritz-Carlton was truly memorable. From the moment we arrived, we were greeted with exceptional service and warm hospitality. The check-in process was efficient and hassle-free, allowing us to start our stay off on a positive note. The hotel's location was perfect, making it easy for us to explore the city and access various attractions. The room itself was clean and comfortable, with attention to detail in terms of room service and toiletry organization. The breakfast buffet was outstanding, offering a wide variety of delicious options. The club floor facilities were impressive and served as a great space for conducting casual business meetings. I highly recommend The Portman Ritz-Carlton for a memorable and pleasant stay.

Convenient location, friendly staff, perfect wifi, great gym and pool, pleasant surprises for special occasions.

Couldn't stay longer.

Great value for the money, the room was comfortable and clean. The location was perfect, with plenty of restaurants nearby. The staff at the hotel were incredibly attentive and made our stay memorable.

The breakfast experience could be improved by adding more variety to the menu.

I had an incredible stay at the Portman Ritz-Carlton. The indoor and outdoor swimming pools were amazing, and the indoor pool was perfect for a refreshing swim. The location was convenient with a nearby metro station. The staff, especially Megan, went above and beyond to help us plan our sightseeing and recommended the best times to visit each place. The buffet breakfast was delicious and kept us satisfied until mid-afternoon. I can't wait to return to this fantastic hotel! I highly recommend staying at the Portman Ritz-Carlton.

We had a wonderful stay at this hotel. The staff were friendly and always willing to help. The hotel facilities were top-notch, including a well-equipped gym and a great breakfast with a wide variety of food options. The location was also convenient, with many shopping malls and restaurants nearby.

None.

Excellent service and facilities. Complimentary decorations and wine. Upgraded room. Professional staff. Comfortable beds. Convenient location near popular spots. Friendly and helpful staff throughout. Well-equipped gym. Good breakfast with variety. Supermarket and restaurants nearby. Convenient for work and shopping.

The value for money at Portman Ritz-Carlton was great, with a nice and clean room. The location was central and convenient, and the staff was friendly and helpful throughout my stay.

The breakfast selection could use some improvement, maybe offering more variety to guests.

The hotel staff was extremely friendly and attentive, providing excellent service throughout my stay. The location of the hotel was convenient, making it easy to explore the city and visit popular attractions. The room was spacious and comfortable, providing a relaxing environment for my city break.

Some of the staff had difficulty communicating in English, which made it challenging to convey specific requests or issues. The Wi-Fi connection was unreliable and frequently disconnected, causing frustration when trying to work or stay connected.