During my recent stay in Chengdu over Christmas, I had a fantastic experience at the hotel. The staff were attentive and helpful, ensuring that my needs were met throughout my stay. The spacious and clean room was very comfortable, allowing me to relax after a long day of exploring the city. Additionally, the hotel's location was ideal, with numerous hotels, cafes, and a convenience store nearby. This made it convenient for me to grab a quick drink or snack whenever I needed to.

While my overall experience at the hotel was great, there were a few minor downsides. some staff members struggled with English, which occasionally caused a bit of miscommunication.

We had an amazing stay at this hotel. The cleanliness of the rooms and hotel facilities were top-notch. The staff, from Lucy Chen at the welcome desk in the Horizon Club to Dorothy, Susan, and Danny, were extremely helpful and made us feel welcome. The breakfast was delicious and had a great variety of options. The location of the hotel was convenient, with easy transportation access to other coastal metropolises in China. We also loved that this city was featured in mainstream news channels and local Chinese programs.

No complaints.

I had an incredible experience staying at this hotel in Chengdu. The cleanliness of the room was top-notch, and the hotel facilities, including the pool and spa, were fantastic. The location of the hotel was perfect, as it was conveniently situated near the iconic little bridge and a vibrant restaurant area. Additionally, the hotel's proximity to the Lan Kwai Fung Chengdu Area allowed me to enjoy the city's lively nightlife. Another highlight was the delicious breakfast served at the hotel, which provided a variety of options to choose from. Lastly, the staff at the hotel were incredibly friendly and went above and beyond to make my stay enjoyable.

Nothing, it is perfect.

Lovely staff, helped with excursions & opera tickets. Great breakfast. Nice pool & spa. Convenient location, lots of bars & restaurants nearby, no noise in hotel.

Amazing service, kind staff, spacious rooms, great location, excellent food, helpful doorman.

During my recent stay at a hotel in Chengdu, I was impressed by the exceptional customer service provided by the staff. When I expressed my disappointment about a particular item not being available for purchase, the dedicated team went above and beyond to locate the vendor and ensure that I received the item within 24 hours. This level of personalized assistance truly sets the hotel apart and raises the bar of excellence. I highly recommend this hotel for its outstanding customer service.

Excellent assistance from the concierge team in planning our day trips in Chengdu. Tyler Wang and Vagrent Fu were incredibly knowledgeable and made all our arrangements seamless. Café Z' offered a delightful dinner buffet with personalized service from Jerry E, who even went out of his way to serve us our favorite lamb chops the next day. highly recommended!

The hotel offers excellent facilities such as conference rooms, restaurants, bars, a gym, a sauna complex, and a large swimming pool. The breakfast buffet is delightful, with a wide range of Chinese, Asian, and Western options. The location is perfect, right in the heart of the city with easy access to public transport and a nearby shopping mall. One of the highlights was the proximity to the riverside, which provided beautiful views and the opportunity to explore the surrounding restaurants and entertainment venues.

The reception staff could have been more helpful, as one of them was unable to assist with my query. However, this was made up for by the exceptional service provided by Nicole Yang, who was patient and kept me updated on the progress of my request through WeChat.

I had an amazing stay at this hotel in Chengdu. The location was perfect, with a nice restaurant area and places to walk nearby. The staff, especially Yvonne Liu, were incredibly friendly and attentive. The breakfast buffet was delicious and there were great spa facilities available, including a steam room, sauna, and hot pool.

Couldn't stay longer.

Fancy hotel, stunning view, excellent service. Breakfast is amazing.

Lovely clean room, great bathroom facilities, delicious food at horizon lounge, friendly and welcoming staff, helpful concierge.

No negatives from this place.

The room had a stunning view and was incredibly comfortable. The concierge staff helped with a delivery parcel. The hotel offered a great upgrade option with breakfast and happy hour included. The breakfast noodle bar and buffet were impressive.

I had a fantastic stay at this hotel. The cleanliness was impeccable, and the hotel facilities were top-notch. The location was perfect, allowing me to easily visit other great restaurants along the river and the shopping mall of Chun Xi Road. I also enjoyed the convenience of being close to the river for leisurely strolls. The dinner buffet at the hotel's Cafe was a highlight, with a wide variety of delicious dishes to choose from. The breakfast spread was equally impressive, offering a great start to each day. The staff were incredibly friendly and attentive, going above and beyond to ensure my comfort and satisfaction.

All was perfect.

The hotel had exceptional staff, always polite, friendly, and professional. The rooms were spacious and modern, with a very nice bathroom. The breakfast buffet at Cafe Z was the best we had during our two-week trip to China. The hotel's location was also perfect for exploring the surrounding area on foot, which felt safe and walkable.

We were disappointed that we didn't have time to visit the spa and restaurants at the hotel, and we regretted not being able to stay longer. It would have been great to experience more of the hotel's amenities and enjoy the welcoming atmosphere even more.

I had a fantastic stay at Shangri-La for three nights while visiting Chengdu. The staff were incredibly helpful, especially considering the language barrier. The buffet at Cafe Z was exceptional, and the views from our room on the 28th floor were breathtaking. The location by the Anshun Lang Bridge was unbeatable, and the room itself was exquisite.

I can recommend this hotel.