The hotel had a unique and interesting design, which added to the overall experience. The location was superb, being close to the commercial district and shopping malls. Additionally, the staff were friendly and helpful, making our stay even more enjoyable.

The hotel charged us RMB20 per person for helping us buy train tickets, which we felt was a bit excessive. It would have been more reasonable and fair if they had charged only RMB10.

Great location, within walking distance to attractions and the subway. Local restaurants and bars nearby. Spacious and comfortable rooms. Friendly and efficient staff. Metro station just 2 minutes away. Smartly designed and modern rooms. Highly recommended.

I had a superb experience at Hotel Soul in Suzhou. The individual decor was excellent, and the motifs in each lift were so innovative. The room was quiet, stylish, and had great coloring. The bedding was comfortable, and the staff were very attentive and friendly. The breakfast offered a good variety of western and Chinese food. Every time I walked past the reception, there was always a smile, which is rare to find. I highly recommend this hotel for its superb experience.

The location of Hotel Soul in Suzhou was superb, just a short walk away from GuanQian Street. We loved being able to explore popular tourist sites like ZhuoZheng Garden and PingJiang Road within a 15-20 minute walk. The room was clean, spacious, and comfortable, providing us with an excellent stay. I would highly recommend this hotel for its great location and comfortable accommodations.

Very comfortable bed and good blackout curtains. Fairly quiet location and conveniently located near the pedestrianized shopping zone in the center of Suzhou. Clean rooms and friendly staff.

Desk staff did not clearly explain the pricing policy, with additional charges added at the last minute without notice or explanation. TV channel selection was limited.

The hotel is located in a prime location, being close to the main railway station, making it convenient for travelers. It is also situated on a major shopping street with many restaurants, offering plenty of options for dining and entertainment. Additionally, it is near the main shopping area of Guanqian Street, allowing guests to easily explore and shop. The hotel is fairly close to all major attractions, making sightseeing easily accessible.

One negative aspect of the hotel mentioned in the reviews is that the breakfast could be improved in terms of taste and cleanliness.

I recently stayed at this luxurious 4-star hotel and I must say, I was thoroughly impressed. The location was perfect, situated in the heart of the city center. The staff here were extremely helpful, especially with my request for a tax invoice. They spoke fluent English and were eager to help me with anything I needed. The room was very comfortable and equipped with all the amenities I could need, including a mini-bar, ironing facilities, and a soundproofed room. The leisure garden area was the perfect spot to relax, and the free wi-fi ensured that I could stay connected throughout my stay.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

Great location near shopping area, subway stations easily accessible, spacious and well-equipped rooms, helpful and English-speaking staff, vibrant and lively street nearby.

Nothing to be said.

We loved the friendly and helpful staff, especially Catherine, who spoke English fluently. The hotel staff were quick to offer assistance when my wife had a fall outside and even arranged for her to see an English-speaking doctor. The location was excellent, close to the subway station and a pedestrian shopping precinct. The rooms were spacious and comfortable, and the breakfast had a wide range of options including both Western and Chinese dishes. The hotel also offered a free shuttle service, which was very convenient.

Felt like home, no complaints at all.

We were pleasantly surprised by the variety of options in the buffet, especially the omelette station. The staff at the front desk were incredibly helpful, calling taxis for us and even writing out our destinations in Chinese. The hotel was clean and well-maintained, making for a comfortable stay. I highly recommend this hotel.

We had a fantastic stay in this city. The hotel is very centrally located, just next to the main shopping district and a short walk to local attractions. The staff were extremely helpful and accommodating, allowing us to check in right away. They even helped us book a complimentary shuttle bus to the train station and famous sightseeing places. The breakfast at the hotel was great, offering a wide variety of Chinese and Western foods. The room was comfortable and had all the facilities we needed.

It was all superb.

Great location, spacious rooms, clean, thoughtful details, gym, nice breakfast.

Nothing, all was good.

The hotel was conveniently located near popular attractions and restaurants, making it easy to explore the city. The staff was also incredibly accommodating, offering us complimentary water and a storage room for our luggage. the room was spacious and clean, providing a comfortable space for a romantic getaway.

Our romantic escape was dampened by the lack of a romantic atmosphere within the hotel. The decor felt a bit outdated and uninviting, with dim lighting that did not create a cozy ambiance.

Great location near metro, easy to navigate. Friendly staff helped with directions. Spacious, well-decorated rooms. Breakfast offers Chinese and Western options. Enjoyed the bar's daily 2-for-1 happy hour. Highly recommend.

Superb location, quirky interior designs, themed lifts, excellent breakfast.

Was all great.