The Ritz-Carlton, Chengdu in Chengdu had flawless finishes, sensational smell, and exceptional service. The location was perfect for shopping and dining. The gym facilities were fantastic with a wide range of equipment. The room was luxurious with comfortable amenities and a birthday surprise.

Couldn't find any faults at all.

Amazing hotel, staff, facilities, room, and food. Club lounge deal was perfect. English-speaking staff, great service, and guidance.

Nothing, all was good.

During my weekend stay, I was impressed by the spacious and luxurious room. It was well-appointed with modern amenities and had a lovely view of the city. The hotel's location was also a major plus, as it was conveniently situated in the heart of the city, making it easy to explore and access shopping and dining options. Additionally, the staff provided outstanding customer service, going above and beyond to ensure a memorable stay.

There were a few negative aspects of my experience. The initial communication during check-in was poor, with staff lacking knowledge and appearing confused.

The service at The Ritz-Carlton was exceptional. The staff went above and beyond to make our stay memorable. They greeted us by name and catered to our preferences. The housekeeping was impeccable and the rooms were clean and comfortable. The pool and spa area were top notch, and we enjoyed the jacuzzi, sauna, and steam room every day. The staff even ordered special food for my picky eater son. The management and staff truly took care of our every need. I highly recommend this hotel for both business and vacation purposes.

We had a fantastic stay at this hotel in Chengdu. The gym facilities were beyond expectations, with a spacious area and a great variety of equipment, including skipping ropes, a boxing bag, and pads. The room was comfortable and luxurious, with high-quality Asprey products and a Toto toilet. The hotel even remembered my husband's birthday and surprised us with a birthday cake and card in our room, showing their attention to detail. The location was also excellent, with the hotel situated in the city center, close to Tianfu Square, Chunxi Road, and People's Park. The breakfast buffet was delicious, and the view from both the room and lobby showcased the surrounding city. The staff was friendly and provided excellent service, even accommodating our request for an extra bed for our child without hesitation. The hotel was immaculate, with great facilities and eating options, making us feel welcome throughout our stay. If we visit this city again, we will definitely choose this hotel.

Nothing at all.

We had an excellent stay at the hotel. The location was perfect, right in the center of the city. The cleanliness of the hotel was impeccable, and the facilities were top-notch. The breakfast provided was delicious and had a wide variety of options. The staff were attentive and friendly, making us feel welcome throughout our stay.

Nothing could have been better.

The service was exceptional, with responsive and anticipatory staff. Fisher, the concierge, was particularly helpful in arranging our activities. The hotel is centrally located and offers beautiful views of the city. The rooms are comfortable and well-equipped, with excellent cleaning service. The breakfast buffet is delicious and there are convenient dining options, as well as a spa, on-site.

Nothing, all excellent.

The Ritz-Carlton in Chengdu exceeded my expectations with their exceptional service. The staff went above and beyond to make my birthday special, decorating my room with balloons, flowers, and even a personalized birthday cake. Belle from Guest Relations truly made it a memorable experience. The hotel also took care of all my special requests, including late check-out and a Kids Safari package for my daughter. The club lounge team, Kris, Amber, and Zerro, provided genuine and accommodating service. I highly recommend this hotel for its wonderful service and attention to detail.

The hotel is located on the upper floors of a skyscraper, offering stunning panoramic views of the city. The lobby and Spices Restaurant on the 25th floor provide a beautiful ambiance and exquisite marble decor. The hotel is conveniently situated near People's Park and is in close proximity to a really nice restaurant in IFS that we visited. The rooms are spacious and well-appointed with all the amenities you would expect from a luxury hotel.

The only drawback we noticed was that the gym could use some updating in terms of equipment and maintenance.

The room was quiet with great amenities. Within walking distance of city square. The museum was enjoyable. Gym facilities were fantastic with a variety of equipment. Birthday surprise in room was a nice touch. Exceptional service and beautifully appointed rooms. Knowledgeable concierge. Great rooftop bar and Chinese restaurant. Excellent food and bar with outside space. Amazing experience. Beautiful decoration throughout. Staff friendly and professional. Would definitely go again. Brilliant quality food.

Amazing hotel, great staff, perfect location, excellent facilities, delicious food.

Nothing to mention.

The hotel decor, facilities, and food were excellent. The staff were attentive and welcoming, remembering personal preferences. Miss Fann, the hotel manager, provided prompt and efficient service. the best hotel experience.

Can honestly say there wasn't anything not to like.

Staying at this hotel was truly luxurious. The exclusive amenities included a Spa & wellness centre, an Indoor swimming pool, and a Sauna. The Spa centre had a variety of treatments, including a Body scrub and a Massage, and the Spa lounge was perfect for relaxing after the treatments. The location advantages were also great, with a Leisure/ TV room and a Sun terrace. The room advantages were exclusive, with a private balcony and a beautiful view. The staff provided excellent service and the Dinner was exceptional.

The only minor issue was with the Packed lunches, which didn't have many options for special diet menus. However, the staff was very accommodating and happy to provide alternatives.

The value for money at this hotel is unbeatable! The room was spacious and luxurious, with high-quality finishes and attention to detail. The location was convenient, with easy access to main sites and affordable transportation options. The staff treated us like royalty, with friendly and attentive service from the moment we arrived. Special shoutout to our English-speaking guide Yami for making our stay even more enjoyable.

Hotel breakfast could have been better.

The building is stunning with flawless finishes and a phenomenal sky lobby. The service is exceptional, with staff going above and beyond. The location is perfect for shopping and dining. The rooms are beautifully appointed and the bathrooms are great. The rooftop bar and Chinese restaurant are also excellent. 💯