As foreign tourists, we loved the spacious rooms and soundproofing, the beautiful outdoor pool and the professional spa services. The hotel lounge on the 23rd floor offered great food, drinks, and a stunning view of the pool and the city. The staff was caring and dedicated to fulfilling all our requests.

Felt relaxed, no complaints.

As a disabled guest, I was pleasantly surprised by the accessible facilities and amenities at the hotel. The staff went above and beyond to accommodate my needs and ensure a comfortable stay.

Felt like part of the family, no complaints.

I had a fantastic stay at this hotel for 2 nights. The staff went above and beyond to provide me with a helpful and friendly experience. The best part of my stay was definitely the staff's exceptional service.

Absolutely nothing to say about dislikes.

My stay at The Ritz-Carlton was a complete treat! The staff went above and beyond to make my experience exceptional. They were friendly, helpful, and attentive to every detail. The room was spacious, well-designed, and comfortable. I especially enjoyed the personalized turn down service and the staff remembering my name. The executive lounge service was excellent, with a warm welcome, professional staff, and a great atmosphere. The food options, particularly the Chinese cuisine, were impressive. Special mention to Aaron, who provided exceptional assistance and information about our next destination.

Would definitely recommend this hotel.

We were a group of 13 friends visiting from Hong Kong for the weekend. The rooms were spacious, clean, and soundproof, with a beautiful and peaceful outdoor pool area. The spa and salon services were top-notch, and the hotel lounge on the 23rd floor offered great food and drinks with a unique view of the city. The staff, from check-in to spa to doorkeepers, were caring and dedicated to our needs. it exceeded all of my expectations.

100% Recommend this hotel.

Excellent service, flawless stay, outstanding staff, great location, easy access to transportation.

Nothing I didn't like to be fair.

The value for money was excellent, and the room was clean and spacious. The location was convenient, and the staff treated us like royalty.

Breakfast delights, but could be improved with a rice cooker for fresher steamed rice.

For the price we paid, we got excellent value for our money. The room was clean and comfortable, and the location was convenient for both the convention center and the MTR station. The staff at the hotel were incredibly helpful and friendly throughout our entire stay.

Breakfast options could have been better.

We had a fantastic stay at this hotel. The staff was incredibly helpful and friendly, going out of their way to make our stay enjoyable. The Executive Lounge was amazing, with a breathtaking view, delicious food, and cozy atmosphere. The pillow menu in the room was a nice touch. The location of the hotel was perfect, with the convention center, shopping, bars, and many restaurants just a short walk away. It's hard to find a hotel that can beat the Ritz in mainland China.

Cannot find any fault.

Excellent service, friendly staff, and spacious, clean rooms with great views. Complimentary birthday cake and fruits in the room. Impressive buffet breakfast with a variety of food. a wonderful stay. Will definitely return.

Impressive staff, treated us like family. Flawless stay in the best hotel in the area. Outstanding customer attention, even better than top hotels in Dubai. Excellent location and room. Very polite staff.

The staff was incredibly helpful and friendly, making our stay enjoyable. The Executive Lounge had an amazing view, good food, and cozy atmosphere. The pillow menu in the room was a nice touch. The attention to detail and service provided by the staff exceeded expectations.

Nothing to dislike.

I recently stayed at a hotel in Futian for a few days and had a fantastic experience. The location was perfect, with plenty of restaurants and bars nearby. The room was spacious and luxurious, and I especially enjoyed the bath next to the window. The hotel has great facilities including a pool and spa, where I spent some relaxing time. The buffet breakfast was outstanding and the staff provided excellent service throughout my stay.

100% Recommend this hotel.

Impressive location near restaurants and bars in Futian. Spacious, luxurious room with lovely bath by window. Access to pool and spa, enjoyed massage and lounging. Outstanding buffet breakfast and excellent staff service.

I had an unbelievable stay at The Ritz-Carlton in Shenzhen. The staff was incredibly friendly and made me feel right at home. The room was excellent, with a remarkable view and top-notch room service. I couldn't ask for more during my stay. I highly recommend this hotel.