The excellent service at the Wyndham Grand started before I'd even arrived. The concierge Jack was extremely helpful in organising a car to collect me from Hong Kong airport and deliver me to the hotel following a very long journey. As soon as I arrived, I was informed I had been given a free upgrade to a suite on a higher level floor. The room and the view was simply beautiful. The bed was unbelievably comfortable and the added bonus of access to the lounge was particularly useful as I was travelling alone, so I could go and grab a drink and a snack without having to go out and dine alone in a restaurant. The staff were brilliant and very helpful in arranging multiple taxis for various meetings for me too.

Felt at home instantly, no complaint.

The staff at the front desk were incredibly friendly and accommodating, allowing me to extend my stay and providing excellent service. The room itself was spacious and functional, with a separate dressing room and a comfortable bathtub. I was also pleasantly surprised when the hotel decorated the room for my birthday and even gave me a complimentary cake and fruits. The location, though not the most convenient, still offered good value for money and had plenty of food options nearby. Additionally, the view of the city from the swimming pool was breathtaking.

Would be happy to recommend this hotel.

I had an amazing stay at this hotel! The room amenities were excellent and the location was perfect. The hotel is conveniently located near several large shopping malls and just in front of the exhibition center. The breakfast offered a wide variety of options, and the staff went above and beyond to cater to my needs.

Nothing, all great.

The value for money at this hotel was exceptional, with beautiful, tastefully decorated rooms. The staff, especially Hassan and Jack in the lobby, made me feel like a VIP guest, providing attentive service. The location was convenient and there was always someone available who spoke English, which was a big help for me.

The breakfast items could be improved with more variety and options.

The hotel had exceptional service, beautiful rooms, and a helpful staff. The staff made us feel like we were the only guests they were attending to. There was always someone available who spoke English, which was very helpful for us.

There was nothing we didn't like.

Great Christmas experience! The view from the room was stunning, overlooking the city lights. The hotel's prime location made it easy to explore nearby attractions and enjoy the festive atmosphere. Additionally, the staff was friendly and provided excellent service throughout our stay.

There were plumbing issues, with a foul smell coming from the bathroom. The linens were not properly cleaned and there were clogged sinks.

I had a fantastic stay at this hotel. The staff was very friendly and helpful, and the location was great, only a short walk to the metro station and surrounded by shopping malls and restaurants. The room I was upgraded to was amazing - it was spacious with high ceilings, a comfortable bed, and a beautiful city view from the window next to the bath. The hotel facilities were top-notch, including a built-in TV in the bath, and the cleanliness was impeccable. The breakfast spread was fantastic, offering a wide variety of options and high-quality fruit.

Nothing at all.

The service was outstanding, starting with the helpful concierge who arranged a car for me at the airport. The free upgrade to a beautiful suite with a stunning view was a pleasant surprise. The bed was incredibly comfortable, and having access to the lounge was convenient for solo dining. The staff also assisted me in organizing taxis for my meetings. Highly recommended!

Strongly recommend this hotel.

The room was spacious with a comfortable bed, and the view from the window was impressive. The hotel is conveniently located near a bustling shopping area and is easily accessible by public transportation. Another advantage was the free movies on demand, which provided entertainment during my stay.

The cleanliness of the room and common areas left much to be desired, with visible dust on the furniture and even moldy spots in some areas. Additionally, the service from the staff was subpar, with long check-in and check-out processes and unhelpful responses to requests for information and assistance.

I had an amazing stay at the hotel! The staff were extremely helpful, from arranging transportation to providing excellent service throughout my stay. The room was spacious and clean, with a comfortable bed and a beautiful view. The hotel facilities, especially the lounge and the swimming pool, were fantastic. The location was convenient, making it easy for me to travel to my various business meetings. The breakfast offered a delicious spread, with a Southeast Asian touch. this hotel was a great choice for both business and leisure travelers like me.

Nothing that I didn't like.

Great hotel with excellent staff

During my recent stay at the Shenzhen Futian Wyndham Grand, I was pleasantly surprised by the outstanding service provided by the staff. As someone with limited Mandarin skills, I was initially worried about communication, but Hassan and his team went above and beyond to make me feel comfortable. They even made an effort to speak English and ensure that my needs were met. The hotel room was lovely, and the food served was of high quality. The location was also convenient, with easy access to the subway and nearby office buildings, malls, restaurants, and shops. I had a great experience and would definitely recommend this hotel for a pleasant stay.

Big rooms with great views, attentive staff, convenient location near metro and shopping, comfortable bed.

Nothing bad to say.

The hotel is conveniently located near a shopping mall and plenty of restaurants. The rooms are spacious and luxurious, with daily housekeeping and complimentary fresh fruit and water. The staff is friendly and accommodating, especially the concierge who provided great assistance and recommendations. The hotel also offers a small gym and a large outdoor pool with ample seating and relaxation areas.

The service provided by the staff was unbelievably bad. They insisted it was my fault, even when I showed them the confirmation email with my request.

The room is amazing, beautifully decorated. The location is convenient, with banks and a metro station nearby. The breakfast offers a great variety of food. The staff, especially Hassan and Jack, are attentive and speak English. Highly recommend this hotel!

The location of this hotel was perfect, just a short walk to the train station. The staff were friendly and spoke English well. One of the best things about this hotel was the surprise birthday cake they gave me and my children. It had candles, a lighter, and serving plates - a delightful surprise!

The cleanliness of the hotel was not up to par. There were stains all over the place, including the bathroom, sofa, carpet, and bedside table.