The hotel offers great amenities for those with physical handicaps, including accessible rooms, ramps, and elevators. The staff is very accommodating and helpful in meeting the specific needs of guests with physical disabilities.

Felt comfortable throughout our stay, no complaints at all.

Our stay at the hotel was fantastic! The rooms were in great condition, with comfortable beds and excellent water pressure. The staff went above and beyond to assist us and were very professional. The breakfast buffet was outstanding, with a wide variety of high-quality options. We also loved that the hotel had a rooftop bar and restaurant, perfect for enjoying the panoramic views of the city. Additionally, we were thrilled to find out that there was a casino and even karaoke available, which suited our interests perfectly.

We felt incredibly welcomed during our stay and had absolutely no complaints whatsoever.

Clean, comfy rooms and connected to a mall. Staff were professional, attentive, and warm. Huge room with friendly restaurant/bar staff. Spacious, clean rooms with attentive personnel. Large bathrooms with hot water.

The hotel is conveniently located near several malls and shopping centers, making it easy to get whatever you need. Being on top of a large mall is a unique feature that sets it apart from other hotels in the area. The staff is also very helpful and friendly, making sure you have everything you need during your stay. The rooms are comfortable and well-maintained, with amenities like a gym, sauna, and pool available to guests.

The parking situation can be a bit confusing, with some guests struggling to find the entrance to the hotel from the garage.

Great location, comfy rooms, helpful staff, delicious breakfast, and good facilities.

Hard to think of anything.

Convenient location attached to shopping options. Comfortable and stylish rooms with great bedding. Excellent breakfast options with outdoor eating area. Friendly and helpful staff. Relaxing rooftop bar and restaurant with stunning views.

The hotel is connected to a mall, perfect for late night dining and shopping. The staff was professional and the room was clean and comfortable. I recommend this hotel.

The staff was super friendly and always eager to help. the complementary coffee and bottled water in the room were a nice touch. the location was ideal - we were within walking distance to several restaurants and shops.

The size of the pool. It was quite small, but we were still able to enjoy it.

the room had exclusive amenities, such as a coffee maker and modern fixtures in the bathroom. the staff provided exceptional service, offering private facilities for a luxurious experience. the breakfast had an extensive special diet menu, with made-to-order eggs and fluffy pillows on the comfortable bed. the location, in a safe area near a great mall, was an advantage.

There was only one minor issue, the outdoor swimming pool was small and crowded with limited space. the sun terrace offered a great view as a second option.

Clean hotel with modern amenities, comfortable room, helpful staff, convenient location near a shopping mall, great breakfast variety, enjoyed the gym, sauna, and pool, pleasant surprise for our first stay.

Clean hotel with modern amenities, comfortable room, helpful staff, convenient location near a shopping mall, great breakfast variety.

I absolutely loved the convenience of having a shopping mall right next to the hotel. It made it easy for me to explore and shop without having to travel far. The staff at Sonesta Hotel were incredibly friendly and always went above and beyond to assist me. The hotel itself was well-maintained and offered a high level of comfort. The bar and restaurant were great, with a delicious menu and convenient room service. The pool and gym were also fantastic. The fast internet and wide variety of channels and movies were a bonus.

The hotel felt really welcoming and accommodating, making it feel like a home away from home. I never felt like anything was too much trouble for the staff.

I recently stayed at Sonesta Hotel for a week-long vacation and I had a wonderful experience. The staff at the hotel were incredibly friendly and attentive, making me feel welcome from the moment I arrived. The room I stayed in was surprisingly spacious and incredibly comfortable, with all the amenities I could ask for, including a coffee maker, safe, and fridge. The bathroom was modern and stylish, with an automatic light under the sink for convenience. Additionally, the hotel's location next to three shopping centers made it incredibly convenient for any last-minute shopping needs. The breakfast spread was impressive, with a variety of options, and the made-to-order eggs were a highlight. my stay at Sonesta Hotel was fantastic and I would highly recommend it to anyone looking for a comfortable and convenient stay.

I would be happy to recommend this hotel.

sonesta hotel bucaramanga was an absolute gem. the staff went above and beyond to make our stay memorable. the location was perfect, right next to the main malls. the breakfast spread was top-notch, with something for everyone.

Faulty air conditioning control.