Friendly staff, free extra bed, quiet and warm room, good and diverse breakfast, tasty and sufficient food, spacious room.

The location of the hotel was perfect - it was in the city centre, within walking distance to Viljandi's tourist sites and a nearby bus stop. Additionally, I appreciated the fact that there was a night club next door, which made it convenient for a fun night out. The room was cozy and clean, with a spacious bathroom. The service was friendly and accommodating, and the breakfast offered a variety of delicious options, including sushi and layer cake. The hotel also had facilities such as a reception area and a restaurant, adding to the convenience of the stay.

I was disappointed by the lack of air conditioning in the room, especially during the hot summer nights.

This place is perfectly located right in the center of town, making it convenient for me to explore Viljandi's tourist sites. The staff here were welcoming and friendly, always ready to assist me. The room was spacious and well-appointed, with a comfortable bed that provided a great night's sleep. I also appreciated the amenities such as the mini-bar and the flat-screen TV. Additionally, the breakfast offered a variety of options and I particularly enjoyed the freshly baked croissants.

The only downside I found was that the staff could be a bit more helpful and service-focused.

The beds were incredibly comfortable. Spacious rooms. Excellent shower. Great location in the center of town. Nice atmosphere. Bank machine available.

It was all superb.

The hotel is conveniently located near the lake, restaurants, and a supermarket. The breakfast was good with a variety of choices. I particularly enjoyed the delicious cakes and coffee which were offered in the lobby. The hotel staff were friendly and helpful, with a bank machine inside the hotel for added convenience.

The noise level at the hotel was very high, especially during weekend nights due to a nearby night club that kept me up all night. The lack of soundproofing made the situation even worse.

We were pleasantly surprised by the spacious and comfortable room at Grand Hotel. The bed provided a great night's sleep, and we appreciated the cleanliness of the accommodations. The location of the hotel on the fringe of the old town was also a major plus, making it convenient to explore Viljandi's tourist sites.