I had a fantastic stay at this hotel! The staff at the front desk went above and beyond when our luggage got lost. They even called someone to pick it up and bring it to the hotel. The location of the hotel is perfect, right near the city center and within walking distance to great restaurants and excursion spots. The room size was just right, and the hotel offers a private airport shuttle right outside the entrance. The breakfast was delicious with many options, and you get to choose a time slot to avoid overcrowding.

No complaints.

Great location in the middle of town, close to shops and restaurants. the breakfast was plentiful and of good quality. Our family enjoyed the clean and comfortable rooms.

The staff struggled to accommodate the high demand during peak season, leading to rushed check-ins and check-outs. the hotel lacked a cozy atmosphere, and some amenities, such as the casino, did not make it a top choice for families with young children.

I recently stayed at a wonderful hotel and had a truly enjoyable experience. The room I stayed in on the 4th floor was spacious and equipped with all the necessary amenities. I particularly loved the cleverly designed trash bin below the basin. The hotel also had a massive lobby with a gift shop, which offered souvenirs at cheaper prices than Santa Claus Village.

The only downside was the view from my room due to the ongoing demolition of a building in front of the hotel, which caused some drilling noises. However, this small drawback did not dampen my overall experience.

The hotel was conveniently located in the heart of the city, making it easy to access nearby shopping and restaurants. It was also in close proximity to Santa park, providing a great opportunity to experience the magic of Lapland. The rooms were clean and comfortable, and the staff provided friendly and helpful service. The breakfast spread was delicious and offered a variety of options to start the day. the hotel provided a convenient and comfortable base to explore the city and its attractions.

The sauna's operating hours were limited, closing early in the evening, which was a bit disappointing for guests who wanted to relax and unwind after a long day of exploring the city.

The room was spacious with high ceilings and big windows overlooking Lordi Square. The hotel's location in the city center made it convenient for accessing restaurants and entertainment facilities. The staff was helpful, and the breakfast offered a wide variety of tasty options. The hotel also provided time slots for dining, ensuring a constant supply of food and avoiding overcrowding.

Nothing all excellent.

Great service, caring staff, central location, excellent sauna facilities, convenient for tours.

Everything was fantastic.

Central location, convenient for reaching attractions. Room size adequate. Close to bus stops for easy access to Santa Claus village. Comfortable bed with balcony for city view. Helpful staff, clean reception area, nice gift shop. Cozy bar and dining area, good breakfast selection. Spacious, modern room with excellent sauna facilities. Convenient location for pick-ups and public transport. Generous breakfast included.

Quiet room, comfortable bed. Good breakfast. Two toilet paper dispensers and extra roll provided. Spacious, modern room and excellent sauna facilities. Convenient location for transportation and dining options. Friendly hotel staff. a pleasant stay.

I had a fantastic stay at this hotel. The location was perfect, right in the heart of everything. Being able to walk to restaurants and mini shopping malls was so convenient. The staff were extremely kind and helpful, providing exceptional service. I particularly appreciated the reception staff who were lovely and organized. The hotel itself was beautifully decorated, making the bar and dining rooms very comfortable and enjoyable. The breakfast was delicious with plenty of options to choose from. I also loved the fact that the hotel allowed you to choose a time slot for breakfast, ensuring a pleasant dining experience without overcrowding.

I highly recommend this hotel to everyone.

A Home Away From Home

We had a truly magical trip to a cozy hotel tucked amidst a world of wonder. After a chilly day experiencing the enchantment of Santa, we were greeted by the warmth of our comfortable room. The added bonus of a private sauna room was a delightful touch. Everything was spotless, from the soft towels to the impeccable amenities. The breakfast provided a wide range of choices and the staff were friendly and accommodating. As seasoned travelers, we highly rate this hotel for its exceptional experience.

Perfect location for exploring attractions, clean and comfortable rooms, and friendly staff.

Limited variety and low quality of breakfast options, some unhelpful and rude staff members.

The hotel was clean and well-maintained. The facilities were great, including a comfortable bed and a spacious room with high ceilings. The location was convenient, situated in the city center with easy access to shops and restaurants. The staff were helpful and kind, providing exceptional service. The breakfast offered was delicious and satisfying.

Didn't dislike anything about the property.

We got great value for our money at Santa'S Hotel Santa Claus. The room was clean and spacious, with a balcony overlooking the city center. The location was perfect, in walking distance to the city center and all the exciting attractions. The staff were incredibly kind and helpful, going above and beyond to assist us during our stay.

The only improvement I would suggest is the food for breakfast. It could be better to enhance the overall experience.

Comfortable bed, well-appointed room. Nice balcony with city view. Helpful and friendly reception staff. Clean and organized reception area. Nice gift shop. Comfortable and well-designed bar and dining rooms. Good breakfast with plenty of options. Comfortable, clean, and nicely decorated rooms

For us it was ideal

Excellent large hotel in the center of town, well located for shops and restaurants. Very clean and spacious rooms. Good food and well-trained staff. First-class conference facilities. Recommended.

The rooms were too hot and had no ventilation. the AC worked on a low fan speed.