Free airport shuttle, comfortable beds, quiet hotel, good breakfast buffet, friendly staff, great location.

Nothing, all was good.

I had a wonderful stay at this hotel. The staff, who were bilingual, were extremely helpful and made me feel welcome throughout my stay. The bed was very comfortable, ensuring a great night's sleep. The breakfast offered at the hotel was delicious and had a wide variety of options to choose from. The location of the hotel was perfect for me as it was quiet and close to the airport, with a convenient free shuttle service. Additionally, it was also within walking distance to plenty of bars and restaurants, making it easy to explore the local dining scene. I felt that this hotel was located in a safe area of the city.

Nothing negative to say.

I recently stayed at a hotel in Guatemala City and had a wonderful experience. The staff at Biltmore were professional and always available to help. The doorman was particularly friendly, despite a potential language barrier. The hotel's location was excellent, with restaurants and a mall within walking distance. I especially appreciated the free shuttle to the airport and the delicious breakfast buffet. The room was comfortable, and the hotel's proximity to attractions made it convenient for exploring the city.

Everything at the hotel was exactly what I needed and wanted. 👌

The location was fantastic, with plenty of restaurants within walking distance and an adjoining sister property for shopping and dining. The hotel facilities were clean and well-maintained. The breakfast provided was delicious and the staff were friendly and helpful.

Nothing could have been better.

I recently stayed at the Biltmore hotel for a week-long trip. The hotel had a great promotion when I booked, making it excellent value for money. The location was safe and convenient, with a shopping mall and supermarket nearby. The hotel also offered a complimentary shuttle bus to the airport, although I recommend allowing extra time due to traffic. The staff were exceptional, with special mention to Mildred Cabrera at the front desk who provided excellent service and a warm smile. The room was comfortable and the beds were cozy. I enjoyed the breakfast with fresh fruit and yogurt, although I would suggest more bread options and fresh cheese.

Would definitely recommend this hotel.

During my stay at the hotel, I had an excellent breakfast experience. The kitchen staff was incredibly helpful and friendly, especially Jefferson. He went above and beyond to ensure that my breakfast experience was pleasant and accommodating. Jefferson's hospitality and willingness to go the extra mile without even asking truly made a difference.

The staff, including Hilda, Jennifer, Edwin, Diana, Oscar Rene Merida Mas. They were bilingual, friendly, and extremely helpful. The hotel was well located, close to the airport and within walking distance of bars and restaurants. The rooms were comfortable and the breakfast was great. it felt like a safe and convenient place to stay.

It was all superb! 👍

The Biltmore exceeded our expectations in so many ways! the value for money was incredible. From the affordable prices to the attention to detail, it was clear that the hotel wanted to provide the best experience for their guests. The location was perfect, close to a variety of bars, restaurants, and even a mall. It made exploring the city so convenient. Additionally, the staff at the hotel were exceptional. From the friendly service to their willingness to go the extra mile, they really made us feel welcome. The basic amenities in the rooms were great, and the beds were incredibly comfortable. We also loved that breakfast was included, it was a great way to start our day.

All went smoothly, not a single complaint.

Great breakfast choices, including homemade condiments. Convenient location for shopping and dining. Comfortable basic rooms with nice city views. Friendly and helpful staff, providing extra towels and assisting with printing. Shuttle service and free breakfast buffet were appreciated.

The hotel is conveniently located near a nice shopping center, making it a great choice for those who love to shop. Furthermore, the hotel is located in a safe area and is close to bars and restaurants, providing plenty of options for entertainment and dining. The rooms are large and comfortable, with a well-designed bathroom and strong water pressure. The staff members are friendly and accommodating, providing excellent service throughout the stay. Guests can also enjoy a delicious breakfast with a variety of options available.

There was a misunderstanding regarding additional charges for using the gym, which left a sour taste in an otherwise pleasant stay.

the location was excellent, as it was close to the airport and surrounded by various bars and restaurants, making it convenient for dining and entertainment. The rooms were spacious, clean, and provided all the basic amenities I needed. The staff were friendly and provided great service throughout my stay. The highlight was the breakfast, which had a wide variety of options including fresh coffee, fruits, juices, cereals. this hotel provided great value for money, with attention to detail and a convenient location.

All was great during my stay, absolutely no complaints.

Excellent location, comfortable rooms, great shower, nice view, friendly staff, great breakfast variety.

Nothing, no complaints at all.

I spent Christmas at this hotel and it was amazing. The staff was really friendly and helpful. They decorated the lobby beautifully for Christmas, which was a nice touch. The breakfast buffet had a lot of variety and the coffee was really good. The location was perfect, close to restaurants and bars. There were two complementary facts offered without even asking. The first one was a free shuttle to the airport, which was a huge convenience. The second one was free Wi-Fi in the rooms, which helped me stay connected with my family during the holidays. it was a great experience.

The only downside of my stay was the confusion about the shuttle bus when I arrived at the airport. It was a bit stressful because I couldn't find it even though I had booked it in advance.

During my recent stay at Hotel Biltmore, I had a fantastic experience. The waitstaff at breakfast were incredibly attentive, constantly ensuring that the food was fresh and plentiful. One staff member even offered to make my coffee for me. The hotel staff were friendly and accommodating, promptly fulfilling my request for extra towels and printing my bus tickets. The professionalism and politeness of the staff, from the gentleman who helped with my bags to the receptionist, were commendable. I had a wonderful time at Hotel Biltmore.

Stayed at Biltmore and loved it! Friendly and prompt staff. Great breakfast and location. Comfortable rooms with great amenities. Access to Camino Real gym and pool for only $10. Satisfied overall.

Nothing to dislike. 😊