The hotel staff made us feel at home, always at our service. They accommodated us in a spacious room with a living room and beautiful shower. The hotel grounds were beautiful and there is a hot tub available.

Felt safe and secure, no complaints whatsoever.

We had a truly unforgettable wedding reception at Pensativo House. The food was amazing and the staff, especially Wendy García, went above and beyond to ensure our special day was perfect. The hotel itself is a hidden treasure, with beautiful colonial architecture and a relaxing atmosphere. we highly recommend Pensativo House for a wonderful stay in Antigua Guatemala.

The hotel had great service and a beautiful ambiance. the staff were friendly and helpful, making our stay enjoyable. the location of the hotel was also a plus, as it was conveniently located near key attractions in the city. Additionally, the hotel provided a relaxed setting, allowing us to unwind and enjoy our time.

There were a few downsides. the walls between the rooms seemed to have no insulation, allowing noise to easily carry through.

Staff super helpful, accommodating mix-up, spacious room, beautiful shower, hot tub, comfortable stay.

Nothing bad to say.

Quiet hotel, friendly staff, complimentary chocolate snack, amazing breakfast with extra options, highly recommended.

Don't have any issues at all.

We had a fantastic stay at this hotel. The rooftop terrace was an amazing spot to enjoy delicious mojitos and sangria while admiring the breathtaking view of the volcanoes. The hotel had a super comfy bed and pillows, ensuring a restful night's sleep. The bathroom was new and the shower head was amazing. The courtyard and grounds were impeccably maintained, creating a beautiful atmosphere. The staff were friendly, helpful, and made us feel at home. We would like to thank Manuel for his attentiveness and excellent restaurant recommendations. Additionally, the hotel's location was great, with only a 5-10 minute walk to the downtown area of this city.

Nothing, everything was great.

The rooftop terrace offers amazing mojitos and sangria with stunning volcano views. Super comfy beds and pillows. Impeccable grounds and friendly staff. Manuel provided excellent restaurant recommendations.

Felt very cared for, nothing was too much trouble.

I had an amazing stay at this luxurious hotel. The location was beautiful, just a 5-minute walk from the Central Plaza and nestled in a safe neighborhood. It was perfect because it was close to everything but far away from the noise. The facilities were wonderful and peaceful, allowing me to relax and unwind. The staff was amazing and always attentive to my needs, providing excellent service throughout my stay. They even organized a private dinner for my group of friends, which was above and beyond. the hotel provided a 5-star experience that exceeded my expectations.

I would highly recommend this hotel to families looking for a luxurious and comfortable stay.

I recently stayed at a hidden gem in Antigua and had an excellent stay. The hotel grounds at Pensativo House were absolutely beautiful and spacious, unlike other boutique hotels in the area. The staff provided great attention and went above and beyond to make my stay comfortable. During my stay, the manager, Carlos, even arranged a beautiful flower arrangement surprise for my wife. I highly recommend this hotel for its beautiful grounds, comfortable accommodations, and excellent service.

We stayed at Pensativo House for a romantic getaway and it exceeded our expectations. The staff provided exceptional service from the moment we arrived, making us feel welcomed and taken care of. The rooms were spacious and beautifully designed, creating a luxurious and comfortable atmosphere. The hotel grounds were stunning and well-maintained. The breakfast offered was delicious, and the staff went above and beyond to accommodate our requests. We highly recommend this hotel.

Would recommend this hotel.

The hotel had wonderful common areas with a beautiful terrace view. It was clean and the staff was super friendly. Breakfast was included and amazing, with the option to request extra items at no additional charge. The location was great, close to all the major beautiful sights and just a short walk to the town center.

No complaints.

The hotel is beautifully designed with spacious common areas and a stunning rooftop terrace. The staff went above and beyond to make our stay perfect, from their friendly and helpful nature to organizing a private NYE dinner for our group of friends. The rooms were sexy and comfortable, complete with in-room jacuzzis and superb amenities. The courtyard and grounds were impeccably maintained, and we enjoyed sipping expertly made mojitos while admiring the view of the volcanoes. A truly memorable stay!

I strongly recommend this hotel.

The hotel had stunning views from the terrace and the grounds were beautiful. the location was also great, with key attractions within walking distance. Additionally, the staff were friendly and accommodating, making our Christmas stay enjoyable.

There were some downsides to our stay. the walls between the rooms had poor insulation, so we were disturbed by noise from adjacent rooms.

Located in a stunning old mansion with beautiful grounds and views. the staff was incredibly welcoming and attentive, especially Miguel, the manager. Enjoyed breakfast and drinks on the terrace with a breathtaking view.

Pricey compared to other options in the area. Limited amenities compared to other hotels.

The hotel staff was outstanding, helping with luggage and providing safe parking. The manager gave a warm welcome with a drink and hot towels. The room and facilities were luxurious and made us feel like we were in another era. The staff ensured our comfort at all times. The location was great and check-in and check-out were smooth.

It was all superb.