Good staff service. Like rawon buntut. Nice location, room, and bed. Restaurant staff helpful. Overall Hotel upkeep and cleanliness good.

The hotel is conveniently located in the heart of the city, making it easy to explore Surabaya. It is also close to the main train station and provides easy access to transportation options. The rooms are spacious and well-equipped with modern amenities, such as free water and a fruit plate. The staff is friendly and hospitable, ensuring a pleasant stay for guests.

There have been reports of issues with the air conditioning in some rooms, leading to discomfort and poor sleep quality for guests.

Friendly staff, nice room, good upkeep and cleanliness, efficient front office team, safe and secure measures.

Everything was spot on.

I had such a wonderful stay at this luxurious hotel! the location is absolutely perfect. It is situated in a strategic area, making it easy to explore the city and nearby attractions. The room service was prompt and the staff were incredibly friendly and accommodating. They went above and beyond to ensure that I had a comfortable and enjoyable experience. The amenities provided were top-notch, including a spa and wellness center, indoor swimming pool, and even live entertainment. I was also impressed with the cleanliness and modernity of the hotel. The room was spacious and had all the necessary facilities such as a flat-screen TV, mini-bar, and air conditioning.

This hotel is highly recommended for families, as it offers a wide range of facilities and services that cater to all age groups.

During my recent stay at Santika Premiere, I was impressed by the cleanliness and comfort of the rooms. The friendly staff provided excellent service throughout my stay. The breakfast buffet had a delicious variety of options to choose from. The WiFi connection was reliable and fast, allowing me to stay connected during my visit. Despite a minor drawback of limited TV channels and slightly blurry reception, the overall experience at Santika Premiere was highly satisfactory. I would definitely recommend this hotel for its comfortable rooms, friendly service, and delicious breakfast options.

The breakfast was good, and there was a fair choice of dishes available. the room was clean and tidy, and the location was excellent-- very central to everything! I appreciated the free Wi-Fi service that was fast and reliable.

We had a great experience staying at Hotel Santika Premiere. the receptionist was very friendly and responded quickly to our request. the bed was comfortable with thick pillows that smelled good. the room and floor were clean, and we enjoyed watching TV on the flat smart TV. One thing we really appreciated was the presence of hairdryers in the washroom. the food was delicious and worth the money, and the waiters and waitresses provided excellent service.

Nothing to be said 😊

The hotel offers spacious rooms, easy parking, and a prime location in the heart of Chinatown near the MRT. The staff is friendly and the building has historical charm. The breakfast is provided in convenient takeaway boxes, perfect for busy travelers.

We felt very welcomed, no complaints at all.