our stay at the hotel was fantastic. the staff's warm welcome and free room upgrade made us feel valued. the breakfast had a wide variety of food options, and the convenient location near the train station and buses made it easy to explore the city and buy tickets. we will definitely stay here again on our next visit to Bergamo and Milan.

Heating system was lacking.

signature collection = exceeded expectations. comfy bed, clean linen. exceptional staff - friendly, helpful, gave money-saving tips. would recommend to friends/family. loved every minute.

Noisy church bells.

I really loved staying at this hotel in the center of Bergamo. The location was perfect, with everything I needed within walking distance. The staff at the reception desk were especially helpful and made me feel welcome throughout my stay. The room was spacious and comfortable, with a beautiful view and a luxurious bath/shower. The daily housekeeping service ensured that the room and the big fluffy towels were always fresh and clean. The breakfast buffet offered a wide variety of delicious options, but the highlight for me were the mouthwatering cakes and pastries.

I would highly recommend this place to my family and friends. The location, the helpful staff, and the comfortable rooms all contributed to making my stay here a memorable one.

Spacious suite, spotlessly clean, comfortable, friendly staff, central location.

Nothing to mention.

Helpful staff, clean and comfortable rooms, excellent location near airport bus stop and Carrefour store. Bonus: Surprise birthday cake for daughter. Quick shopping made easy.

As a solo traveler, I had a great experience staying at Capello D'Oro in the lower part of Bergamo. the location was very convenient, especially for accessing Bergamo Alta and the airport. the staff at the reception were extremely helpful, and the hotel itself had a very good location. I found my single room to be exceptionally clean, with a newly furnished and decorated bathroom. the breakfast selection was excellent, and the overall value for money was good. I would definitely stay at this Best Western Signature Collection hotel again.

The hotel is ideally located in the heart of the city, making it convenient to explore the surrounding areas. It is close to the bus stops, providing easy access to the upper town and the funicular. Additionally, there are plenty of amenities nearby, such as bars, restaurants, and shops. The rooms are comfortable and well-maintained, with clean bathrooms and good-sized beds. The staff is friendly and helpful, providing excellent service. The breakfast buffet offers a variety of delicious options to start the day.

Limited gluten-free options for breakfast.

As part of the Signature Collection, the rooms were superb, especially the luxurious bathrooms. the staff were friendly and the location was optimal for train travelers, just a few hundred meters from the railway station. It was also a short 10-minute walk to the funicular that takes you to Citta Alta. the breakfast was delicious and varied, and overall, we had a great experience.

Nothing, all great! 😊

We had a truly exceptional stay at Hotel Cappello D'Oro, BW Signature Collection. The location was perfect, making it easy to explore all the landmarks and enjoy the vibrant atmosphere of the city. The hotel staff was incredibly friendly and accommodating, always going above and beyond to ensure our comfort. The room was clean, comfortable, and well-equipped with everything we needed. The bathroom was spacious and had a modern design. We especially appreciated the free-standing shower unit. The hotel provided a pre-breakfast buffet in the lobby for guests checking out early, which was a thoughtful gesture. our experience at Hotel Cappello D'Oro, BW Signature Collection was exceptional, and we would definitely choose to stay here again.

The hotel was conveniently located near my meetings and the city center. the hotel staff was friendly and responsive to my needs. the room was spacious and comfortable, and the bathroom was clean and modern. I appreciated the complimentary Wi-Fi and the breakfast provided included delicious pastries and fresh juice.

The noise level in the hotel was quite high. the soundproofing between the rooms was poor, and I found it difficult to sleep with all the outside noise.

the staff at the hotel were incredibly polite, professional, and stylish in their service. They went above and beyond to make our stay comfortable, even when we had to change rooms. Despite the inconvenience, the staff handled it with professionalism and made sure it didn't disrupt our stay. the breakfast staff went the extra mile by producing proper coffee for us every morning, even though there was an automatic coffee dispenser. the location of the hotel was also ideal, within walking distance of the Christmas market, supermarket, and restaurants. the bus stop to the airport was conveniently located in front of the hotel as well. the hotel's friendly staff and great amenities, such as the breakfast options and location, made our stay enjoyable. I would definitely recommend this hotel, especially the Signature Collection.

Was all great! 🙌

Discover a charming hotel nestled in the heart of a vibrant city. With its convenient location, this hotel offers easy access to all the attractions and amenities you need. You'll be impressed by the stylish and modern rooms, equipped with comfortable beds and spotlessly clean bathrooms. The friendly and attentive staff go above and beyond to ensure your stay is enjoyable. Wake up to a delicious breakfast buffet, with a wide range of options to suit all tastes. Plus, take advantage of the hotel's excellent location, with bus stops right outside and easy access to the city center and upper town.

Some improvements could be made in terms of the air conditioning system to ensure the comfort of guests, especially during warmer months.

The hotel staff were incredibly friendly and accommodating. the location was perfect, with easy access to the city center and transportation hubs. One of the best aspects was the pre-breakfast buffet in the lobby, which was a great convenience for guests checking out early for flights.