The check-in staff were welcoming and helpful. The rooms were comfortable with beautiful river views. The top-floor restaurant has an amazing view of the city, making it a great spot for drinks. The breakfast, while not huge, was tasty. The hotel's ambiance was friendly and pleasant, and the rooftop bar offers the best views in the city. I would definitely return to this hotel when next in Italy.

100% Recommend this hotel.

We stayed at The Westin Excelsior for a delightful New Years weekend. The staff, especially David at check-in, were friendly and helpful throughout our stay. Our room had a fabulous view of the Arno, Ponte Vecchio, and many bridges. The rooftop bar/restaurant offered the best view in town, and we enjoyed entertaining guests there. The hotel's location was excellent, just a short walk from the city center and all the major attractions. The comfortable bed and lovely ambiance made it a pleasure to return to after a day of sightseeing.

Would recommend this hotel.

The value for money at this hotel was outstanding and the room was absolutely fantastic. The location was perfect, within walking distance of all the main attractions, and the staff treated us with such warmth and kindness.

Breakfast items could have been improved with a greater variety of options.

The value for money was great and the room was spacious and comfortable. The hotel's location was perfect and the staff treated us very well.

The food for breakfast could be better, especially the omelette or scrambled eggs.

The hotel had a great location, being close to the train station and within walking distance of the main sites. The rooms were spacious and comfortable, with charming and authentic furniture. The staff was friendly and helpful, offering great dining suggestions.

The rooftop bar was crowded and hard to find a seat. The restaurant was a bit dated, but the food and service were still excellent.

Our room had a breathtaking view of the Arno river, especially during sunset. The staff was attentive and provided excellent service. The location of the hotel was perfect, close to all the attractions and great restaurants. We also loved the rooftop bar for drinks and watching the sunset. I highly recommend this hotel for a memorable stay in Florence.

Spacious rooms and good facilities. High level of hygiene and tidiness.- Prompt handling of requests.- Professional staff.- Comfortable and worry-free stay.- Interesting historical perspective provided by front desk staff

Tendency to pass requests to other departments instead of taking responsibility. Some issues with smoking on non-smoking floors and feathered pillows not being removed despite multiple requests.

Loved the friendly and efficient service, from the front desk to the concierge. Best breakfast I've ever had at a hotel. The location was excellent, with easy access to tourist sites and great restaurants nearby. The rooms were small but historic and had comfortable beds. a beautiful old world property that suited the city.

The rooms and property were on the smaller side, which might be a drawback for some. The view of the river was unimpressive.

Upgrade offered, friendly staff, great river view, amazing rooftop restaurant with best city view, fabulous bedroom with heavenly bed and balcony.

The room was beautiful and the bed was incredibly comfortable. The view from our balcony was breathtaking, overlooking the river and the city. The location of the hotel was perfect, within walking distance to all the main attractions. The staff were friendly and helpful throughout our stay.

The tapas restaurant in the foyer was also a letdown, as it didn't showcase the local cuisine that we were hoping for. The food area of the hotel needs improvement.

We were amazed by our stay at Westin. The hotel's beautiful location along the Arno River provided us with stunning views. Our room was spacious and had a lovely river view. The beds and sheets were exceptionally comfortable, exceeding our expectations. The rooftop bar offered an incredible sunset view. The concierge provided helpful recommendations for a restaurant. The breakfast had delicious food and the omelet bar was a nice touch. We highly recommend this wonderful hotel. I would definitely recommend this hotel for its fantastic location and exceptional service.

The staff were amazing and friendly. The food was excellent. The view from the rooftop restaurant is the best in Florence. The room had a fabulous balcony with an amazing view.

I recently stayed at the Westin and I have to say it was one of the best hotel experiences I've ever had. The service was fantastic from the moment we arrived, and the room was absolutely gorgeous. But the highlight was definitely the view. Stepping out onto the balcony was a breathtaking moment that I will never forget. And let me tell you, the rooftop bar at sunset is an absolute must-visit. Don't miss out on this amazing hotel!

We had an incredible time at The Westin on our honeymoon! The spacious, clean rooms were perfect for us, and being able to relax in a quiet environment after a day of exploring Florence made our trip so much more enjoyable. The staff were wonderful, going above and beyond to make us feel welcome. We were pleasantly surprised to find celebratory Champagne and Christmas treats waiting for us in our room. The hotel also had stunning river views, especially from the top floor restaurant, which made for a perfect spot to enjoy a drink at night. The breakfast, while not extensive, was still tasty. we highly recommend this special property to our friends and hope to return in the near future.

Felt right at home, no complaints at all.

During our romantic escape, we loved the stunning views of the river from our room, creating a beautiful ambiance. Plus, the central location made it easy for us to explore the city and visit all the top attractions on foot. The staff were extremely fluent and provided excellent service, making us feel welcome throughout our stay.

We were disappointed that complimentary bottles of water were not provided in the room. It would have been much more convenient to have water readily available without having to call down or go out to buy it.