I recently stayed at a wonderful hotel near Gero station for two nights. The location was perfect, just a short 2-3 minute walk from the station. The highlight of my stay was the Onsen bath, which was incredibly relaxing. The hotel staff were friendly and attentive, especially one caring female staff member who went above and beyond to help us when my wife was injured. The room was comfortable and stocked with complimentary beverages, and there were even cold drinks available outside the Onsen bath. The dinner service was amazing, and the hotel also offered other snacks throughout the day. the customer service and amenities were excellent, and I appreciated the courtesy call when we were running late.

Can recommend this hotel.

The value for money at the hotel was excellent, and the room was cozy and comfortable. The location was perfect, right next to the train station, making it convenient to explore the area. The staff at Setsugetsuka were friendly and provided exceptional customer service.

Food for breakfast could have been better with more variety and options.

Pro: I recently stayed at a lovely ryokan in Hakone for a few days. The staff were kind and thoughtful, providing complimentary snacks and coffee late in the evening. The location of the ryokan was perfect, just a short walk from the Gora train station and close to attractions like the Hakone Open Air museum. The onsen facilities were clean and relaxing, and the traditional Japanese-style breakfast was absolutely delicious. I was also impressed by the English-speaking staff and the inclusion of English materials. it was a wonderful experience that I highly recommend.

Would recommend this hotel.

Our stay at this hotel was truly magical and romantic, and the staff went above and beyond to make our experience special. The value for money was excellent, and the room was spacious and comfortable. The location was convenient, steps away from the train station, and the staff treated us with kindness and courtesy throughout our stay.

Breakfast delights, but could have been even better if there were more vegetarian options available.

The hotel is conveniently located right next to Gora station, making it easy to access. It is also within walking distance of some incredible art museums, providing a great cultural experience. the hotel offers a view of Mt Fuji, adding to the overall charm of the location.

The hotel's crowded public and private hot springs make it difficult to enjoy a relaxing bath experience.

I had such a relaxing stay at a traditional hotel in Hakone. The location was incredibly convenient, just steps away from the Gora station. The highlight of my stay was definitely the private outdoor hot tub experience. Taking a soak in the hot bath while enjoying the beautiful surroundings was absolutely amazing. The traditional Japanese breakfast was also a delight, with a wide variety of sumptuous dishes to choose from. The onsen facilities were top-notch, with multiple baths and even a sauna. Despite a few minor drawbacks mentioned in the reviews, I would highly recommend this hotel for a truly authentic Japanese experience. I had a fantastic time and would definitely consider staying here again if I revisit the area.

setsugetsuka is a magical, romantic, healing place! celebrated parents' 50th wedding anniversary here and it exceeded all expectations. lovely card in the room, accommodating dietary restrictions, spacious rooms, and kind staff. private balcony bathtub overlooking trees and mountains. steps away from gora train station and cute cafe nearby.

Room felt a bit small.

Convenient location near Gora train station for sightseeing. Lovely card and accommodating staff. Private onsen with balcony bathtub for peaceful bathing. Fantastic dinner and breakfast. Intimate and quiet atmosphere, no need for outside onsen.

We got great value for our money at Setsugetsuka in Hakone. The room was spacious and comfortable, with a private balcony and outdoor bathtub. The location was convenient, just a minute away from the train station, and the staff treated us with kindness and helpfulness throughout our stay.

The only suggestion I have for the breakfast option is to have a wider variety of international dishes available.

This hotel really impressed me with its attention to detail. From the moment I arrived, I was greeted with a complimentary kimono to wear to dinner, adding to the authentic Japanese experience. The staff went above and beyond to accommodate special dietary limitations, which was greatly appreciated. Additionally, the location of the hotel was very convenient, just steps away from the train station. The highlight of my stay was definitely the private onsen, with a lovely cypress bath running natural hot-spring water on the balcony. It provided a peaceful and relaxing experience with a stunning view.

All aspects of this hotel were excellent, nothing to improve.

This hotel offers great value for money with its excellent prices. The staff are attentive and provide top-notch service. The rooms are clean and well-equipped, with the highlight being the open-air bath with a beautiful view of the mountain. The breakfast is delicious and truly memorable, adding to the overall wonderful experience.

All was well, no major issues to mention.

We had a fantastic time at this hotel in Hakone. The location was perfect, right next to the Gora train station, making it convenient for exploring the area. The hotel facilities were top-notch, with clean and comfortable rooms. The breakfast was delicious and the staff provided excellent service.

For us, this hotel was ideal.

This hotel is conveniently located just steps away from the train station, making it easy to explore the beautiful Hakone region. The rooms are well-equipped with amenities such as the open-air bath, a double bed, and stunning views of the mountains. The staff provides excellent service, going above and beyond to ensure a comfortable stay. Additionally, the breakfast offered is delicious and satisfying, allowing guests to start their day on a high note.

No areas for improvement were mentioned, everything was great.

Setsugetsuka Hakone offers great value for money. The hotel's location is perfect, as it is very close to the train station and central to the Hakone region. The staff provides excellent service and is very attentive to detail. The rooms are well equipped, thoughtful, and overall pleasant. The breakfast is very sumptuous and offers a variety of options to choose from.

All aspects of our stay at this hotel were exceptional.

Fantastic breakfast, both public and private hot springs, and free snacks.

The quality of the food during half board was not up to standard, and the shower area was not comfortable.